(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Specializes in site optimization, tech integrations, a/b testing, customer experience and product roadmap planning. Works cross-functionally to solve problems, improve sales, and analyze data across multiple websites.

  • Proficient in Salesforce Commerce Cloud, UX, UAT, JIRA, Tech Support
  • Communication, collaboration, multitasking, and stakeholder/vendor
  • Team player, analytical thinker, and problem solver.
  • Experience with Optimizely, Java coding, SQL, Google Analytics, Tableau, SAP, API integration, Salesforce Marketing Cloud
Education and Training
Lehigh University Bethlehem, PA, Expected in 2015 Bachelor of Science : Supply Chain Management - GPA :
  • Minor in Business Information Systems
  • Semester Abroad in Rome, Italy
Rtx - Global Ecommerce Specialist
Ardmore, AL, 04/2018 - Current
  • Leading Product Personalization (public launch Fall 2019)- ability to customize JBL products, utilizing a 3D printer. Collaborate with internal and external teams to ensure inventory management, SAP integration, return processes, UX design, and brand campaigns are in place.
  • Oversee the eCommerce customer experience initiatives, including Enhanced Tracking Notifications (via SMS, FB Messenger, Google Assistant & Amazon Alexa), Augmented Reality, Ratings & Reviews, and Social widgets.
  • Launched Harman products on eBay & Newegg marketplaces, contributing to over $2million in sales since October 2019
  • Perform A/B tests and analyze data to increase conversion of sales.
  • Prioritize/plan sprints with regional and coding team to roll out bug fixes and enhancements on a monthly basis.
Bloomingdale's - Operations Project Manager
City, STATE, 06/2017 - 03/2018
  • Oversee multiple projects simultaneously, creating status reports & timelines, executing meetings, standardizing best practices, reviewing budgets, and collaborating with senior leaders across the organization.
  • Managed the company's intranet migration of 70,000+ files to SharePoint by working with 30+ partners including creative, merchant, training, and technical teams- resulting in a new information sharing tool utilized by ~2,500 corporate employees & store associates at the registers.
  • Gathered business requirements, coordinated implementation of custom solutions, established training workshops, and assisted with google analytics.
  • Created an opportunity to save $1.2 million annually through critical thinking and data analysis in Excel.
  • Proposed solution: reduce supervisor leadership hours / re-allocate towards productive workload and eliminate an associate position across 28 stores.
  • Improve process for new store opening with $50 million in anticipated sales.
  • Create 2 year timeline and project overview for the executive board.
  • Partner with store design to ensure operational, customer experience and merchant requirements are met.
  • Interview stakeholders to identify previous process issues, create risk mitigation plan, and facilitate working group sessions with various teams.
Bloomingdale's - Internet Systems Analyst
City, STATE, 02/2016 - 06/2017
  • Managed $75 million software system, providing knowledge and on-site troubleshooting support.
  • Delivered 50+ new features including an advanced search tool to optimize results and drive business.
  • Collaborated with offshore technical teams and end users to perform use case testing and ensure technical compatibility.
  • Conducted interviews with key business partners to gain understanding on processes/user requirements, translated to Version One stories and prioritized during agile SCRUM meetings to provide continuous improved system operations.
  • Reduced 12 hours/week in work time for internal teams.
  • Created tool to calculate a product "score" determined by 23 possible metrics including price, promotion, views, sales dollars, age, and availability.
  • Allowed our merchants to understand and adjust product placement sequences on, ultimately generating more relevant results for customers.
  • Organized and communicated testing environment calendars/homepage approval process, resolved daily verification issues and participated in SOC calls during site production emergencies.
KPMG, LLP - IT Advisory Associate
City, STATE, 07/2015 - 02/2016
  • Led testing of IT general controls over client's financially significant systems and applications verifying compliance with SOX provisions and industry standards.
  • Documented formal procedures for offshore testing teams to ensure quality and accuracy.
  • Reviewed systems for multiple clients simultaneously to identify potential risks and provide recommendations within networks, databases, security, and disaster recovery.
  • Prepared detailed assessments to document business systems and processes, communicating results to upper management.

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  • Lehigh University

Job Titles Held:

  • Global Ecommerce Specialist
  • Operations Project Manager
  • Internet Systems Analyst
  • IT Advisory Associate


  • Bachelor of Science

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