Specializes in site optimization, tech integrations, a/b testing, customer experience and product roadmap planning. Works cross-functionally to solve problems, improve sales, and analyze data across multiple websites.
Skills
Proficient in Salesforce Commerce Cloud, UX, UAT, JIRA, Tech Support
Communication, collaboration, multitasking, and stakeholder/vendor
management
Team player, analytical thinker, and problem solver.
Experience with Optimizely, Java coding, SQL, Google Analytics, Tableau, SAP, API integration, Salesforce Marketing Cloud
Education and Training
Lehigh UniversityBethlehem, PA, Expected in 2015 ā āBachelor of Science:Supply Chain Management - GPA:
Minor in Business Information Systems
Semester Abroad in Rome, Italy
Experience
Rtx - Global Ecommerce Specialist Ardmore, AL, 04/2018 - Current
Leading Product Personalization (public launch Fall 2019)- ability to customize JBL products, utilizing a 3D printer. Collaborate with internal and external teams to ensure inventory management, SAP integration, return processes, UX design, and brand campaigns are in place.
Oversee the eCommerce customer experience initiatives, including Enhanced Tracking Notifications (via SMS, FB Messenger, Google Assistant & Amazon Alexa), Augmented Reality, Ratings & Reviews, and Social widgets.
Launched Harman products on eBay & Newegg marketplaces, contributing to over $2million in sales since October 2019
Perform A/B tests and analyze data to increase conversion of sales.
Prioritize/plan sprints with regional and coding team to roll out bug fixes and enhancements on a monthly basis.
Bloomingdale's - Operations Project Manager City, STATE, 06/2017 - 03/2018
Oversee multiple projects simultaneously, creating status reports & timelines, executing meetings, standardizing best practices,
reviewing budgets, and collaborating with senior leaders across the organization.
Managed the company's intranet migration of 70,000+ files to SharePoint by working with 30+ partners including creative,
merchant, training, and technical teams- resulting in a new information sharing tool utilized by ~2,500 corporate employees &
store associates at the registers.
Gathered business requirements, coordinated implementation of custom solutions, established
training workshops, and assisted with google analytics.
Created an opportunity to save $1.2 million annually through critical thinking and data analysis in Excel.
Proposed solution:
reduce supervisor leadership hours / re-allocate towards productive workload and eliminate an associate position across 28
stores.
Improve process for new store opening with $50 million in anticipated sales.
Create 2 year timeline and project overview for
the executive board.
Partner with store design to ensure operational, customer experience and merchant requirements are met.
Interview stakeholders to identify previous process issues, create risk mitigation plan, and facilitate working group sessions
with various teams.
Bloomingdale's - Internet Systems Analyst City, STATE, 02/2016 - 06/2017
Managed $75 million software system, providing knowledge and on-site troubleshooting support.
Delivered 50+ new features
including an advanced search tool to optimize results and drive business.
Collaborated with offshore technical teams and end
users to perform use case testing and ensure technical compatibility.
Conducted interviews with key business partners to gain understanding on processes/user requirements, translated to Version
One stories and prioritized during agile SCRUM meetings to provide continuous improved system operations.
Reduced 12
hours/week in work time for internal teams.
Created tool to calculate a product "score" determined by 23 possible metrics including price, promotion, views, sales dollars,
age, and availability.
Allowed our merchants to understand and adjust product placement sequences on bloomingdales.com,
ultimately generating more relevant results for customers.
Organized and communicated testing environment calendars/homepage approval process, resolved daily verification issues and
participated in SOC calls during site production emergencies.
KPMG, LLP - IT Advisory Associate City, STATE, 07/2015 - 02/2016
Led testing of IT general controls over client's financially significant systems and applications verifying compliance with SOX
provisions and industry standards.
Documented formal procedures for offshore testing teams to ensure quality and accuracy.
Reviewed systems for multiple clients simultaneously to identify potential risks and provide recommendations within networks,
databases, security, and disaster recovery.
Prepared detailed assessments to document business systems and processes, communicating results to upper management.
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