global benefits supervisor resume example with 19+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Adept at maintaining plan compliance with industry practices, legal requirements and company standards. Skilled in account servicing, auditing and vendor relations. Expert [Software] user. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • 401K experience
  • Employment law compliance
  • Global benefit programs administration
  • Benefit auditing
  • Implementing skills
  • Vendor relationship management
  • [Software] expertise
  • Training proficiency
  • Vendor onboarding
  • Teamwork
  • Leadership
  • Customer service
  • Analytical skills
  • Written Communication
  • Compassion
  • Microsoft Office
  • Critical thinking
  • Planning and Coordination
  • Training & Development
Amberton University Garland, TX Expected in Bachelors of Science : Human Relations And Business - GPA :
, Expected in Project Management (Certification Program) : - GPA :
Work History
Atlanta, GA, 04/2008 - Current
  • Lead coordination of, fast track project plans, develop test cases, and assist in testing with vendors for database upgrades and maintenance.
  • Lead data analyst on development and testing of eligibility data, data feeds between third party administrators, and internal payroll and HRIS processes.
  • Successfully coordinate and lead Annual Enrollment SAP and Vendor data testing each year.
  • Lead data migration and testing for on-boarding for new benefits administrator.
  • Gather requirements and offer consultation and solutions for system builds, upgrades, and/or process solutions.
  • Proactively automated complex file formatting by creating Excel macros to reduce processing and audit times.
  • Collected, centralized, audited, and put into place procedures that resulted in refunding overpayments of company premiums and administrative fees.
  • Performed audit of COBRA subsidy plan that captured over payments of employer and participant premiums resulting in IRS refunds.
  • Created process flows, desk procedures, and reference materials for routine procedures that have expedited work times and allowed for cross training.
  • Provided SAP query, reporting, and Excel training to management and peers in an effort to facilitate faster data retrieval and lessen dependence on outside teams and external vendors.
  • Worked closely with Benefits and HR Compliance and internal and external audit teams in the successful assessment of the cost effectiveness, adequacy and effectiveness of the Health and Welfare administration and information processing controls.
  • Created automated rate workbook that automatically calculates complex rates, eliminating the need for manual calculations.
  • Lead Data and Eligibility Analyst for RFP to new Benefit Administrator and vendors RESPONSIBILITIES.
  • Health and Welfare and 401k subject matter expert.
  • Knowledge of ERISA, COBRA, HIPPA, FMLA, ACA.
  • Routinely evaluate workflow processes.
  • Subject matter expert for Domestic, Expat, Inpat, and Non US Expat active, leave, and COBRA fully insured and self insured VEBA and Non VEBA benefit plans.
  • Perform data and benefit plan research for Compliance and Legal teams.
  • Provide employees explanation of benefits eligibility, plan provisions, and options.
  • Work extensively with and manage carriers and vendors to ensure prompt, professional, and accurate resolution to all raised issues.
  • Maintain and analyze data relative to premiums, claims, and overall cost in relation to benefit budget.
  • Research, compile, and analyze data trends and recommend appropriate action on findings.
  • Audit, reconcile, and pay monthly insurance bills for all benefit plans totaling more than 1 million dollars.
  • Review Third Party Administrator contracts to ensure compliance with systems and reporting service level agreements.
  • Maintain and update HRIS records; coordinate with IT/SAP team in customizing, testing, and updating SAP to ensure effective data maintenance for benefits administration.
  • Create, prepare, and submit scheduled and adhoc reports, analysis, and metrics.
  • Partner with internal and vendor teams in the maintaining of system and data integrity; auditing data and file transfer test plans.
  • Conduct annual audit and updates of plan eligibility documents.
  • Conduct annual enrollment testing of eligible participant participation and rates.
  • Continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless workflow and customer service.
  • Resolve escalations by submitting research findings and making resolution recommendations.
  • Third Party database system SME.
  • Support reporting and research analyst for DB/DC teams including building and running reports and queries.
  • Maintain knowledge of HR program management, principles, practices, methods, procedures, and systems.
  • Techno-functional Benefits point of contact for all system and payroll system requests.
  • Maintain collaborative relationships with HRIS, Compensation, HR, Accounting, Finance, Payroll.
  • IT, Third Party Administrators, Carriers, Vendors, and all active and term employees.
Sumner, WA, 09/2005 - 12/2007
  • Made recommendations in the design and implementation of vendor reporting system that improved efficiency, streamlined processes, enhanced user experience, and reduced overall vendor management costs.
  • Provided internal training of vendor systems.
  • Prepared required data/statistics for a variety of departmental, and company reports (heavy use of excel, w/ graphs and pivot tables and power point decks) with heavy emphasis on salary and diversity data; provided equity reports.
  • Developed and implemented quality assurance practices, conduct surveys of competitive practices, documenting compensation process flows and procedures RESPONSIBILITIES.
  • Administered compensation programs, such as merit program, share options, annual incentive plan, employee stock purchase plan, and performed job evaluations.
  • Counseled employees regarding compensation programs.
  • Resolved moderate to complex compensation program administration issues.
  • Created Ad-hoc and standard SAP reports for various Human Resources groups.
  • Audited vendor contracts to ensure all parties concerned understand their roles and responsibilities and that regulatory, compliance and governance structures are in place.
  • Provided gap analysis, identify risks and work with vendor managers to implement change as needed to contract and business processes being managed.
  • Addressed and resolved questions/concerns and provide resolutions for escalated vendor issues.
  • Assisted in managing the retirement savings plan programs across multiple business units in alignment with company objectives.
  • Subject matter expert in problem resolution for both the Defined Benefit and Defined Contribution plan offerings.
  • Validated and corrected Vendor and SAP data error reports.
  • Produced funding totals to Accounting team for weekly Defined Contribution plan funding.
  • Produced and corrected Monthly and Quarterly statement audits for Employee Stock Purchase Plan.
  • Supported special projects such as Supplemental Savings Plan Enrollment and Acquisition implementation.
  • Collaborated with internal teams and appropriate third party vendors to coordinate annual compliance, audit activities and governmental filings for the Retirement Plans.
City, STATE, 01/2001 - 06/2004
  • Analyzed, documented, tested, modified, and maintained PeopleSoft tables, processes, and vendor files in response to plan changes, tax upgrades, time and labor upgrades, and system enhancements.
  • Successful completion of functional testing of system changes after technical testing has been done by IT group.
  • Coordinated with IT group to facilitate system changes to enhance HRIS processes.
  • MSS/ESS testing and maintenance in test/production databases; i.e.
  • Hiring/terminating, requesting w-2 documents, w-4 changes, manipulating job data and personal data, setting up direct deposit, setting up location and job codes.
  • Full knowledge of PeopleSoft payroll processing cycle (production and test payrolls).
  • Sarbanes-Oxley (SOX) Project- documentation of business processes for savings, health and welfare, and benefit liability account reconciliations.
  • PeopleSoft 8.8 training (HRMS, Base Benefits, & Payroll) in preparation for upgrade RESPONSIBILITIES.
  • Support for Payroll, Compensation, DB/DC, Health and Welfare, and Vendor teams.
  • Ensured savings and benefit deductions/earnings were properly calculated & deducted by payroll according to the specified PeopleSoft table setups, company guidelines/plan rules and IRS limits by means of running validation queries, reviewing and correcting error reports, reviewing payroll summary reports.
  • Researched and corrected benefit & savings earnings/deduction issues in regard to the paycheck, PeopleSoft data, and vendor data.
  • Processed, reconciled, and transmitted to vendor regularly scheduled and ad-hoc file and data feeds to and from vendors/clients.
  • Manually setup employee benefit and savings data in PeopleSoft.
  • Provided monthly and quarterly reports of earning/deduction data.
  • Routinely identify, document, and resolve process issues with file sharing and data integrity.
  • Wrote SQL statements and built PeopleSoft queries.
  • Generated custom reports in vendor's system to pull employee data.
  • Liaison between benefits/savings groups and IT to implement PeopleSoft system changes.
  • Knowledge of leave accrual grants as outlined by bargained contracts, state laws, and company guidelines.
  • As well as maintaining custom leave pages.
  • Reconciled monthly payroll liability benefit/savings accounts.
  • Researched and resolved g/l discrepancies & posted monthly journal entries.
  • Process and audit bill payment reports and remit bill payments to vendors.
  • Research and resolve bill payment issues.
American Benefits Council Southwest Benefits Association International Foundation of Employee Benefits Plans Society for Human Resource Management (SHRM) Notary Public, Commissioned State of Texas Registered IRS PTIN Tax Preparer American Association of Notaries

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Resume Overview

School Attended

  • Amberton University

Job Titles Held:



  • Bachelors of Science
  • Project Management (Certification Program)

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