Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Serviced-focused, dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. A leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills
  • Client Account Management
  • Cross-Functional Team Management
  • Scheduling
  • Client Base Retention
  • Store Management
  • Staff Management
  • Relationship building
  • Client account management
  • Conflict resolution
  • Effective leader
  • Recruitment
  • Efficient multi-tasker
  • Organized
  • Goal attainment
  • Deadline-oriented
  • Exceptional interpersonal communication
  • Coaching and mentoring
  • Verbal and written communication
  • Operations management
Work History
Genral Manager, 02/2018 - Current
Noble House Hotels And Resorts Jekyll Island, GA,
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 16 front desk agents and other staff members and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Promoted hotel brand's loyalty program through training and incentives to staff.
  • Reviewed account information and charges with guests during check-out.
  • Updated team members about changes in hotel products, services, pricing and policies.
Front Desk Agent, 01/2017 - 01/2018
America's Best Value Inn City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Residential and Commertial Cleaning, 02/2015 - 12/2016
Neat & Tidy City, STATE,
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Offered deep cleaning expertise to clients as well as haz-mat cleaning.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Specialized in working with industrial cleaning products within strict safety procedures.
  • Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
  • Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
Genral Manager, 02/2010 - 02/2015
Subway City, STATE,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Education
GED: , Expected in 04/2006
-
GED - Colorado,
GPA:
Bachelor of Science: Psychology, Expected in
-
Colorado Mesa University - Grand Junction, CO
GPA:

Still currently working on this degree.

Certifications

I am HOST certified by Choice Hotels. This is a in depth training program on hotel operations and management skills.

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Resume Overview

School Attended

  • GED
  • Colorado Mesa University

Job Titles Held:

  • Genral Manager
  • Front Desk Agent
  • Residential and Commertial Cleaning
  • Genral Manager

Degrees

  • GED
  • Bachelor of Science

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