- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Serviced-focused, dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. A leader with sound judgment, good planning abilities and interpersonal communication strengths.
- Client Account Management
- Cross-Functional Team Management
- Scheduling
- Client Base Retention
- Store Management
- Staff Management
- Relationship building
- Client account management
- Conflict resolution
- Effective leader
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- Recruitment
- Efficient multi-tasker
- Organized
- Goal attainment
- Deadline-oriented
- Exceptional interpersonal communication
- Coaching and mentoring
- Verbal and written communication
- Operations management
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Genral Manager, 02/2018 - Current
Noble House Hotels And Resorts – Jekyll Island, GA,
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 16 front desk agents and other staff members and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Developed departmental objectives, work schedules, budgets and policies.
- Promoted hotel brand's loyalty program through training and incentives to staff.
- Reviewed account information and charges with guests during check-out.
- Updated team members about changes in hotel products, services, pricing and policies.
Front Desk Agent, 01/2017 - 01/2018
America's Best Value Inn – City, STATE,
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Residential and Commertial Cleaning, 02/2015 - 12/2016
Neat & Tidy – City, STATE,
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Offered deep cleaning expertise to clients as well as haz-mat cleaning.
- Used time management and efficient cleaning methods to meet deadlines.
- Specialized in working with industrial cleaning products within strict safety procedures.
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Genral Manager, 02/2010 - 02/2015
Subway – City, STATE,
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Reviewed and approved employee schedules and timesheets.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
GED: , Expected in 04/2006
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GED - Colorado,
GPA:
Bachelor of Science: Psychology, Expected in
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Colorado Mesa University - Grand Junction, CO
GPA:
Still currently working on this degree.
I am HOST certified by Choice Hotels. This is a in depth training program on hotel operations and management skills.
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