Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, team building and networking. Strong ability to drive profits, control costs and achieve continuous process improvement.
Skills
Brand-building strategies
Compelling leadership skills
Recruiting and Hiring
Rapport and relationship building
Service-driven sales
Profit and revenue-generating strategies
Relationship development
Business operations
Problem resolution
Budget formulation
Growth tracking
Customer Relationship Management (CRM)
Budgeting and finance
Team building
Team management
Experience
General Manager (Hospitality Division), 02/2018 - Current Jones Lange Lasalle Inc. – North Brunswick, NJ,
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Achieved cost-savings by developing functional solutions.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Managed daily operations, including supervising multiple team members across several locations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Learning and Development Manager, 03/2014 - 12/2017 Sheraton Hotel & Resorts – City, STATE,
Developed skill-specific training programs to promote employee development.
Monitored training costs and prepared budget reports to justify expenditures.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.
Documented training activities and changes to analyze program effectiveness.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Call Center Sales Director, 11/2012 - 02/2014 Perfecto Travels – City, STATE,
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Driving force for strategic planning meetings for new business development with stakeholders.
Increased business revenue through proactive management of relationships and sales strategies.
Continually built new client business within markets by pursuing strategic targets.
Developed and presented creative ideas to internal stakeholders
Oversaw resource planning, budget forecasting and staff recruitment.
Developed effective business plans, achieved profitability goals and grew business and client retention.
Resort Training Manager, 01/2005 - 11/2012 Wyndham Hotels And Resorts LLC – City, STATE,
Monitored training costs to maintain training budget.
Conducted evaluations of training courses to uncover areas in need of improvement.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Created effective training course objectives, course content and all materials.
Mentored team members to succeed and advance within department and company.
Partnered with management to devise individualized development plans and staff group training to fill current and expected training needs.
Discovered and filled workforce skill gaps with proactive monitoring and evaluation approaches.
Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
Identified training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Spearheaded presentations with finance leaders, providing statistical data utilized in making financial decisions.
Reviewed operating budget periodically to analyze trends affecting budget needs.
Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Real Estate: Real Estate, Expected in 03/2014 - Climer School of Real Estate - Orlando, FL, GPA:
Associate of Arts: Business Administration And Management, Expected in 06/1991 - Valencia College - Orlando, FL GPA:
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