Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Determined and responsible General Manager with more than 35 years of success boosting efficiency and streamlining procedures for hospitality groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Experienced in various fields of industry with over 43 years of experience in catering, retail and hospitality. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Performance improvement
Conflict Resolution
Operations management
Staff training/development
Recruitment
Food Preparation and Safety
Effective leader
Efficient multi-tasker
Client Account Management
Verbal and written communication
Coaching and mentoring
Employee scheduling
Team Leadership
Exceptional interpersonal communication
Budgeting
Work History
General Manager (Hospitality), 02/2008 to Current Caci International Inc. – Charlotte, NC,
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Inventory Specialist, 04/2010 to 09/2011 Lineage Logistics – Medley, FL,
Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Recorded information, shortages and discrepancies to keep records current and accurate.
Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Performed data entry and completed proper paperwork.
Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
Owner/Operator, 01/1987 to 08/2007 Wild Rivers Motorlodge – City, STATE,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Enhanced operational efficiency and productivity by managing budgets, accounts .
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across hospitality operations.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Developed key operational initiatives to drive and maintain substantial business growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Applied human resources expertise to optimize hiring, training and performance.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Supervisor/Assistant Manager, 10/1976 to 08/1980 J L Catering – City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored employee performance and developed improvement plans.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Promoted to Assistant Manager after only 6 months with company.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
High School Diploma: , Expected in 07/1980 Thomas Bennett School - Crawley, Sussex. United Kingdom, GPA:
Doctor of Chiropractic: Alternative Medicine, Expected in 07/1986 Anglo European College of Chiropractic - Bournemouth, United Kingdom., GPA:
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