Dedicated Geek Squad Manager with a proven track record in developing sales talent. Driven to apply a strong work
ethic and motivational skills to achieve store goals, as
well
as employee and customer satisfaction. Motivates employees using positive reinforcement and creative rewards systems that promotes associate buy-in and delivers results.
Skills
Excellent customer service skills
Staff training and development
Excellent Leadership Skills
Goal-oriented
Detail-oriented
Opening and closing procedures
Education
Lincoln Land Community CollegeSpringfield, ILExpected in Current – –Associate of Science:Biology - GPA:
Work History
Best Buy - Geek Squad Manager Denton, TX, 02/2016 - Current
Interview Job candidates and make staffing decisions.
Schedule staff shifts to cover peaks and lulls in precinct traffic.
Maintain knowledge of current sales and promotions, policies regarding returns and exchanges, Geek Squad Protection, and security practices.
Investigate and resolve customer inquiries and complaints in an empathetic manner.
Review business metrics daily to measure the precinct\'s success in delivering a world class client experiences.
Coach, develop, and recognize employees based on observed behaviors.
Best Buy - Computer, Appliances, and Lifestyles Sales Supervisor, City, STATE, 09/2013 - 02/2016
Trained and developed new associates on POS system and key sales tactics.
Instructed staff on appropriate handling of difficult and complicated sales.
Increased profits through effective sales training.
Supervised a sales force of 12 direct reports and up to 75 indirect reports.
Planned and directed staff training and performance appraisals.
Generated repeat business through exceptional customer service.
PetSmart - Support Manager, Pet Products Manager, Presentation Manager City, STATE, 02/2012 - 09/2013
Lead and held team accountable for leading PetSmart's Mission, core values, and vision.
Utilized company strategies for associate coaching.
Created a culture of engagement that lead to more complete baskets while maintaining a balance of high service.
Accountable for live pet care maintenance.
Ensured store compliance with all inventory management tools to guarantee appropriate levels of in-stock items.
Ensured safety and security of Pet Parents, pets, and associates.
​
Accomplishments
Vice President's List for achieving superior academic standing during the Spring 2011 semester at Lincoln Land Community College.
Employee of the Month, May 2012. (PetSmart)
Promoted cashier to Pet Products Manager in 2013. (PetSmart)
Produced two Achievers Award Winners in 2013, 2014, and 2015 through effective coaching and training. (Best Buy)
Promoted two sales associates to Sales Supervisors in July 2015 and March 2016 through effective One-on-One's and development planning. (Best Buy)
Recognized as Number 1 Precinct in Territory for Customer Satisfaction, October 2016. (Best Buy)
Achieved 105% Revenue Goal as Interim General Manager, October 2016. (Best Buy)
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School Attended
Lincoln Land Community College
Job Titles Held:
Geek Squad Manager
Computer, Appliances, and Lifestyles Sales Supervisor,
Support Manager, Pet Products Manager, Presentation Manager
