Geek Squad Manager Resume Example Company Name

GEEK SQUAD MANAGER

Professional Summary

Dedicated Geek Squad Manager with a proven track record in developing sales talent. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Motivates employees using positive reinforcement and creative rewards systems that promotes associate buy-in and delivers results.

Skills

Excellent customer service skills
Staff training and development
Excellent Leadership Skills

Goal-oriented
Detail-oriented
Opening and closing procedures

Work History

Geek Squad Manager, 03/2016 to Current
Company Name – City, State

Interview Job candidates and make staffing decisions.
Schedule staff shifts to cover peaks and lulls in precinct traffic.
Maintain knowledge of current sales and promotions, policies regarding returns and exchanges, Geek Squad Protection, and security practices.
Investigate and resolve customer inquiries and complaints in an empathetic manner.
Review business metrics daily to measure the precinct\'s success in delivering a world class client experiences.
Coach, develop, and recognize employees based on observed behaviors.

Computer, Appliances, and Lifestyles Sales Supervisor, , 10/2013 to 03/2016
Company Name – City, State

Trained and developed new associates on POS system and key sales tactics.
Instructed staff on appropriate handling of difficult and complicated sales.
Increased profits through effective sales training.
Supervised a sales force of 12 direct reports and up to 75 indirect reports.
Planned and directed staff training and performance appraisals.
Generated repeat business through exceptional customer service.

Support Manager, Pet Products Manager, Presentation Manager, 03/2012 to 10/2013
Company Name – City, State

Lead and held team accountable for leading PetSmart's Mission, core values, and vision.
Utilized company strategies for associate coaching.
Created a culture of engagement that lead to more complete baskets while maintaining a balance of high service.
Accountable for live pet care maintenance.
Ensured store compliance with all inventory management tools to guarantee appropriate levels of in-stock items.
Ensured safety and security of Pet Parents, pets, and associates.

Accomplishments

Vice President's List for achieving superior academic standing during the Spring 2011 semester at Lincoln Land Community College.
Employee of the Month, May 2012. (PetSmart)
Promoted cashier to Pet Products Manager in 2013. (PetSmart)
Produced two Achievers Award Winners in 2013, 2014, and 2015 through effective coaching and training. (Best Buy)
Promoted two sales associates to Sales Supervisors in July 2015 and March 2016 through effective One-on-One's and development planning. (Best Buy)
Recognized as Number 1 Precinct in Territory for Customer Satisfaction, October 2016. (Best Buy)
Achieved 105% Revenue Goal as Interim General Manager, October 2016. (Best Buy)

Education

Associate of Science: Biology, Current
Lincoln Land Community College - City, State

Resume Overview

School Attended

Lincoln Land Community College

Job Titles Held:

Geek Squad Manager
Computer, Appliances, and Lifestyles Sales Supervisor,
Support Manager, Pet Products Manager, Presentation Manager

Degrees

Associate of Science : Biology , Current

Geek Squad Manager Resume Example

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