(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Geek Squad Manager with a proven track record in developing sales talent. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Motivates employees using positive reinforcement and creative rewards systems that promotes associate buy-in and delivers results.
  • Excellent customer service skills
  • Staff training and development
  • Excellent Leadership Skills
  • Goal-oriented
  • Detail-oriented
  • Opening and closing procedures
Lincoln Land Community College Springfield, IL Expected in Current Associate of Science : Biology - GPA :
Work History
Best Buy - Geek Squad Manager
Denton, TX, 02/2016 - Current
  • Interview Job candidates and make staffing decisions.
  • Schedule staff shifts to cover peaks and lulls in precinct traffic.
  • Maintain knowledge of current sales and promotions, policies regarding returns and exchanges, Geek Squad Protection, and security practices.
  • Investigate and resolve customer inquiries and complaints in an empathetic manner.
  • Review business metrics daily to measure the precinct\'s success in delivering a world class client experiences.
  • Coach, develop, and recognize employees based on observed behaviors.
Best Buy - Computer, Appliances, and Lifestyles Sales Supervisor,
City, STATE, 09/2013 - 02/2016
  • Trained and developed new associates on POS system and key sales tactics.
  • Instructed staff on appropriate handling of difficult and complicated sales.
  • Increased profits through effective sales training.
  • Supervised a sales force of 12 direct reports and up to 75 indirect reports.
  • Planned and directed staff training and performance appraisals.
  • Generated repeat business through exceptional customer service.
PetSmart - Support Manager, Pet Products Manager, Presentation Manager
City, STATE, 02/2012 - 09/2013
  • Lead and held team accountable for leading PetSmart's Mission, core values, and vision.
  • Utilized company strategies for associate coaching.
  • Created a culture of engagement that lead to more complete baskets while maintaining a balance of high service.
  • Accountable for live pet care maintenance.
  • Ensured store compliance with all inventory management tools to guarantee appropriate levels of in-stock items.
  • Ensured safety and security of Pet Parents, pets, and associates.

  • Vice President's List for achieving superior academic standing during the Spring 2011 semester at Lincoln Land Community College.
  • Employee of the Month, May 2012. (PetSmart)
  • Promoted cashier to Pet Products Manager in 2013. (PetSmart)
  • Produced two Achievers Award Winners in 2013, 2014, and 2015 through effective coaching and training. (Best Buy)
  • Promoted two sales associates to Sales Supervisors in July 2015 and March 2016 through effective One-on-One's and development planning. (Best Buy)
  • Recognized as Number 1 Precinct in Territory for Customer Satisfaction, October 2016. (Best Buy)
  • Achieved 105% Revenue Goal as Interim General Manager, October 2016. (Best Buy)

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School Attended

  • Lincoln Land Community College

Job Titles Held:

  • Geek Squad Manager
  • Computer, Appliances, and Lifestyles Sales Supervisor,
  • Support Manager, Pet Products Manager, Presentation Manager


  • Associate of Science

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