Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in Information technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

  • Help Desk Operations
  • Desktop Technical Support
  • Peripheral Repair
  • Mobile Device Deployment
  • Virus and malware prevention
  • Network component installations
  • Desktop and laptop installations
  • Operating system testing
  • Security best practices
  • Hardware and software installation
  • Documentation and reporting
  • Risk mitigation planning
  • Quality assurance
  • System upgrades
  • Scheduling
  • Repair
  • Technical Support
  • Telecommunications
Work History
12/2020 to Current Geek Squad Manager Best Buy | Warwick, RI,
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Managed onsite personnel and liaised between team and senior management.
  • Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Developed strategic component development plans to support future projects.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Guided organizational technology strategy and roadmaps.
  • Conducted company-wide technology instruction, onboarding and education.
  • Oversaw IT department operations and training.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Sped up and simplified application and resource provisioning.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
03/2016 to 12/2020 Senior Counter Intelligence Agent Imobile | Morgantown, WV,
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained bug reporting system for all logged faults, delegating issues to development personnel for remediation.
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Guided organizational technology strategy and roadmaps.
  • Oversaw IT department operations and training.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
10/2014 to 03/2016 Mobile Expert Best Buy | City, STATE,
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Expected in 12/2011 Bachelor of Arts | Business Communications University of Houston, Houston, TX GPA:
Expected in 12/2011 Bachelor of Science | Political Science University of Houston, Houston, TX GPA:
  • Supervised team of 16 staff members.
  • Created a company-wide, comprehensive training program for all Geek Squad Agents.

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School Attended

  • University of Houston
  • University of Houston

Job Titles Held:

  • Geek Squad Manager
  • Senior Counter Intelligence Agent
  • Mobile Expert


  • Bachelor of Arts
  • Bachelor of Science

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