Assistant Store Manager I get great energy out of developing people and watching them grow. I have always focused on training people right, understanding what motivates them, and providing coaching's that are meaningful and specific.
Excellent customer service skills
Opening and closing procedures
Hourly shift management
Bank deposit procedures
Staff training and development
Geek Squad Manager, 11/2012 to Current Best Buy – South Loop, Chicago, IL
Oversee business analysis utilizing company scorecards and reports to identify business opportunities.
Fosters culture centered around driving positive customer experience.
Organize monthly business rhythms of Precinct and Autotech leads and assist with Geek Squad Agent check-in sessions as needed.
Multi-Channel Sales Support Mgr, 03/2010 to 11/2012 Best Buy – Melrose Park, IL
Managed staff of 70+ employees, 5 team leaders with 4 assistant managers in $25 million retail environment.
Reorganized merchandise and verified that it was correctly priced and displayed.
Supervised store inventories once per year with year over year profitability.
Participated in the opening of Two Teen/Senior Technology Resource Center with neighboring Bellwood Community.
Operations Manager, 02/2008 to 03/2010 Best Buy – Melrose Park, IL
Motivated team of 70+ employees in $25 million retail environment.
Implemented coachings, trainings, development, and performance management of supervisors and associates.
Oversaw all store HR practices and Employee Practice Audit compliance processes.
Diagnosed monthly P/L management and implementing strategies to ensure continued profitability.
Partnered with managers to identify staffing or talent gaps and lifted up recruitment needs.
Operations Supervisor, 06/2007 to 03/2008 Best Buy – Melrose Park, IL
Managed at team of 15+ employees
Monitored Standard Operating Procedure for functions such as daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance.
Consistently delivered World Class customer experience thru front end processing.
Year over Year top performer in financial solutions.