Full Time Nanny Resume Example
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FULL TIME NANNY
Summary
Outgoing server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Highlights
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Experience
May 2012 to August 2014
The Rockwell FamilyCity , STATEServer
- Fast paced, high volume restaurant
- Long wait times, seating over 400 people full house.
- Commonly had large parties over 10.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Learned how to navigate through multiple POS computer systems with ease and perfected multitasking and stressful situations due to the large size and high seating volumes.
- Stocked front and back of house
- Took customers orders in-person and by phone and processed cash, credit, and check payments Delivered exceptional, fast, and friendly service.
- Communicate effectively during busy service hours.
- Promoted and endorsed the company to bring in new business.Maintained a professional tone of voice and words at all times, including during peak rush hours.Completed opening and closing checklists according to set standards.Actively complied with all health department regulations and rectified issues immediately.
June 2007 to August 2011
The Diamond FamilyCity , STATEServer
- High end dining experience
- Maintained an accurate wait list.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Maximized table turns and rotated seating for maximum guest satisfaction.
- Regularly cleaned both FOH and BOH areas.
- Provided high quality service.
- Assisted servers and dining room hosts and quickly responded to guests' needs.
- Promptly and consistently reset tables with spotless service ware.
- Ensured that all expectations were met and exceeded by actively checking up with customers and quickly resolving issues.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations whenever requested.
- Skillfully anticipated and addressed guest service needs.
- Great with providing food recommendations for indecisive guests.
- Consistently achieved the highest guest check averages among the full-time servers through suggestive selling and desert to-go orders.
- Collaborated in creating attractive front of house displays to market weekly and daily specials.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.Stocked and maintained silverware, linen and condiments.
- Highly skilled in POS systems.
June 2007 to August 2011
The Wolf FamilyCity , STATESales Clerk/ Manager
- Met incoming customers and provided immediate assistance.
- Retrieved alternate items and sizes on request.
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
- Increased purchase totals by recommending additional items.
- Reviewed purchases for fraudulent activities.
- Worked flexible schedule to accommodate changing customer levels.
- Organized items in visually appealing manner.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Created attractive displays.
- Developed and executed sales promotions.
- Provided expert product and service information.
- Maintained up-to-date knowledge of customer buying habits.
- Focused on exceeding store standards, sales goals and client expectations.
- Worked in everyone position in the store, based on need, sometimes switching mid-shift.
- Manage shifts including scheduling, work allocation, cash handling, hiring, training, and more.
- Answer staff questions and customer service requests.
- Improved sales and employee morale by developing highly competitive and challenging sales contests.
- Demonstrated proficiency and in-depth technical knowledge of all products offered.
- Proficient in computer programs such as excel, Microsoft Word, Microsoft Excel, Power point, POV and Mac Programs.
- Attend Atlanta Gift Show 5 years in a row with owners for one week to buy merchandise for the upcoming season.
Education
current
California Coast University
City, State, 91302Business Administration
Bachelor of Science
City, State, 91302Business Administration
Bachelor of Science
Business Administration
05/2014
Pima Community College
City, State, USABusiness Fashion Merchandising
Bachelor of Science
City, State, USABusiness Fashion Merchandising
Bachelor of Science
Business
06/2011
Wells High School
City, State, USA
High School Diploma
City, State, USA
High School Diploma
Graduated with honors
Interests
Volunteer work, travel, photography, paralegal studies, exercise, hiking, music, fashion design, esthetic's, and yoga.
Skills
Familiarity with Point of Sales Terminals
Team mentality
Wine/food pairing master
Ability to memorize menu quickly
Ability to "upsell" alcohol, appetizers and desserts to customers
Excellent memory and listening skills
Excels in fast paced environment
Natural leader
Microsoft Programs
Customer service excellence
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Resume Overview
School Attended
- California Coast University
- Pima Community College
- Wells High School
Job Titles Held:
- Server
- Sales Clerk/ Manager
Degrees
- Business Administration Bachelor of Science
Business Fashion Merchandising Bachelor of Science
High School Diploma
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