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Fulfilment Manager Resume Example

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FULFILMENT MANAGER
Summary
  • Qualification Summary
  • Strong Management skills: Effective, enthusiastic leader able to assist- co-workers with implementation of company process.
  • Organizational skills: An organized, independent self-starter, able to effectively coordinate tasks and accomplish projects in a timely manner.
  • Interpersonal skills: Active team player able to work collaboratively and engage co-workers to develop strong relationships
  • Loss prevention skills: Helps protect retail store by preventing theft and vandalism. Documenting theft and other security violations. Working with law enforcement to arrest and prosecute suspected shoplifters and dishonest employees.
  • Call service: Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems Handles a variety of call from customers dealing with all their problems and needs. Handling all their issues to the best of my ability.

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Shipping and Receiving skills: Verify and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • Event Planning: Creates and works with local partners to plan community events to help brand their organization and provide premium satisfaction.
  • Cashier
  • Customer Service
  • Customer service skills
  • Event Planning
  • Functional
  • Inventory
  • Loss prevention
  • Managing
  • Marketing
  • Merchandising
  • Works
  • Order entry
  • Quality
  • Receiving
  • Sales
  • Selling
  • Shipping
  • Strategic
  • Training programs
  • Unique
  • Project management
  • Sales Techniques
  • Staff development
  • Issue and conflict resolution
  • Computer skills
  • Decision-making
  • Coordination
  • Teambuilding
  • Active listening
  • Organizational skills
Experience
Fulfilment Manager
City, StateCompany Name/Aug 2020 to Feb 2021
  • Manages the order fulfillment process including order entry, administration, and shipping.
  • Oversees the order tracking process and ensures orders are processed in accordance with the company's customer service standards.
  • Provides strategic decisions that affect the functional area of responsibility.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
Fulfilment Manager
City, StateCompany Name/Jun 2020 to Aug 2020
  • Manages the order fulfilment process including order entry, administration, and shipping.
  • Oversees the order tracking process and ensures orders are processed in accordance with the company's customer service standards.
  • Provides strategic decisions that affect the functional area of responsibility.
Shipping and Receiving Manager
City, StateCompany Name/Sep 2019 to Jul 2020
  • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
  • Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations.
  • Provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales).
  • Assist Managers in conducting formal on boarding and training programs for associates.
  • Assist in coordinating work of other associates.
  • Assist with loss prevention efforts by providing proactive customer service.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Stayed up to date on [Company], [Company] and [Company] shipping programs and policies.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Footwear Manager
City, StateCompany Name/Oct 2014 to Sep 2019
  • Marketing.
  • Set up long-term relationships with the store and different partners in the community.
  • Strategize with ways to make the store eye appealing for consumers.
  • Identify unique selling proposition.
  • Monitor daily routines and conduct more efficient ways to drive sales.
  • Nurture the customers by making sure all the employees are trained properly to serve the consumer best Customer Service.
  • Assisting customers by recommending products that meet their specific needs.
  • Educate customers on up and coming products.
  • Enhance the customer experience by providing quality assistance and in-depth product knowledge Merchandising.
  • Restock, process and organize new shipments of inventory for the footwear department.
  • Managing departmental displays of full price and clearance merchandise.
  • Perform weekly audits and track productions of sales, Responsible for training new employees on Nike digital system, Nike Plus, and brand standards.
  • Responsible for the product flow of footwear.
  • Responsible for daily sales goals for the footwear department.
  • Recruited, hired and trained employees for marketing and sales department.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Generated reports to assess performance and make adjustments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
Education and Training
2021
Certificate : HVAC Installation And RepairCedar Valley CollegeJan 2021City, State
High School DiplomaGaffney High SchoolJun 2014City, State
Interests
  • Volunteer Experience
  • Nike - 15,000 hours towards community events and youth organizations
  • Community Ambassador
  • Regular volunteer at local Boys and Girls club
  • Volunteer in 2017 Boys and Girls club golf tournament
  • 2019 5k walk with the Brain Injury Association of South Carolina
  • Volunteer Limestone College 5k/10k run
  • Selected to work 2019 NBA All-Star weekend in Charlotte, NC
  • Volunteer 2019 5k walk with the Brian Injury Association of South Carolina.
  • 2019 Santa Fun run/children toy drive
  • 2020 Grasshopper 5k Run
  • 2020 Greenville Prisma Half Marathon
  • 2020 Kicks and Coffee Recruiting Event Charlotte NC
  • 2020 Pine Street Elementary School Fun Run
Certifications
  • EPA 608 Universal License - 2021
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Resume Overview

School Attended

  • Cedar Valley College
  • Gaffney High School

Job Titles Held:

  • Fulfilment Manager
  • Shipping and Receiving Manager
  • Footwear Manager

Degrees

  • Certificate : HVAC Installation And Repair
    High School Diploma

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