Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-driven Management professional with 17 years of experience in Transportation operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

  • Systems implementation
  • Workforce training
  • Multi-unit operations management
  • Staff training and development
  • Business process re-engineering
  • Process improvement strategies
  • Solutions development
  • Business and Operations Management
  • Team Building/Leadership
  • Organizational Management
  • Business Planning
  • Staff retention
  • Performance management
  • Workforce Management
  • Health and safety compliance
  • Staff development
  • High-pressure environments
  • Cross-functional communication
  • Delegation
  • Microsoft Office expertise
  • Cost reduction strategies
  • Project management abilities
  • Microsoft Office
  • Management
Ft Ops Manager, 12/2019 - Current
Twin Peaks Restaurant Woodland Hills, AR,
  • I got hired in September of 2020 as a Ft Ops Manger at the Loop working the Day and Twilight sort. I worked peak season doing the OTP sort also. I am now running the Van Lines on the Twilight.
  • I’m working on balancing the volume between the loads sides during the sorts to manage the work in the areas and allow for a more balanced flow in the work areas.
  • I am working on learning and being able to use ISS and TMS for all of their functions and being able to plan the load and unload side of the sorts.
  • Managing the hours for the areas based off the volumes to work on hitting proper TLH and follow up on employees ensuring they are scanning all packages and being 100% compliant.
  • I manage the training classes for all of the new hires and make sure they are trained and compliant on all Haz Mat training.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Manager, 06/2003 - 12/2019
Fedex Everett, WA,
  • As a Union loader I was responsible for knowing the zip codes associated with each trailer I was loading and knowing the proper way to “build a wall” with packages according to UPS standards and regulations.
  • In November 2004 I was promoted to Part-time Supervisor and became responsible for managing the hours and operation in my area. I had 8 employees who reported to me on a daily basis.
  • In August of 2007 I was promoted to Full-time Supervisor and became responsible for managing 8-10 part-time supervisors and 55-60 part and full-time union employees. I was moved to four different areas in the outbound to improve their efficiency and get union employees and supervisors to meet or exceed the standards UPS requires. My team was recognized for the least number of misloads and the best safety numbers for that year. As a Full-time Supervisor I worked in both inbound and outbound areas of the building as well as customer pick up.
  • In February 2014, I was promoted to my current position. My responsibilities include: Managing 5 full-time supervisors, 40 part-time supervisors, 280 part and full-time union employees and hazardous materials responders, payroll of all management and non-management employees, knowledge and implementation of hazardous materials regulations, ensuring compliance of OSHA regulations and the daily planning and execution of the inbound operations ensuring all trailers are unloaded on time and the packages sent to their next destination to ensure timely and correct deliver to customers.
Morning Stocker, 02/2003 - 07/2003
Chipotle Holmdel, NJ,
  • I worked morning set-up job.
  • My responsibilities were to make sure all of the stock was on the shelves and sale posters were up prior to the store opening.
  • I took inventory and completed order sheet for all products that needed to be ordered.
  • I also worked with Landscapers and Construction workers when they came in to pick up their orders for the day.
Kitchen Manager, 12/2001 - 07/2003
Al’s Diner City, STATE,
  • The first 2 months I was a dishwasher and then was promoted to cook.
  • I worked on the grills and deep fryer and prepared plates for waitresses to deliver to customers.
  • After 1 year I was promoted to Assistant Manager of the Kitchen and wait staff which included scheduling all employees.
Education and Training
: Business, Math and Accounting, Expected in
Moraine Valley Community College - Palos Hills, IL
High School Diploma: , Expected in 01/2004
Alan B. Shepard High School - Palos Heights, IL,

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School Attended

  • Moraine Valley Community College
  • Alan B. Shepard High School

Job Titles Held:

  • Ft Ops Manager
  • Manager
  • Morning Stocker
  • Kitchen Manager


  • Some College (No Degree)
  • High School Diploma

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