frontline support electronic technician resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Detail-oriented Electronics Technician with 20+ years experience. Proficient at repairing complex digital and analog circuits. Adept at maintaining, installing and repairing Blow Out Preventer (BOP) and other electronic control systems including instrumentation with specialties in diagnostic and troubleshooting. Experienced in real-world, on-site conditions and laboratory environments. Great organizational, analytical and documentation skills. Dedicated to delivering cost-effective electronics solutions and determining timely solutions.
Skills
Test Equipment Setup
BOP Control Equipment Testing
Electrical and Electronic Troubleshooting
Wiring and Soldering
Mechanical Testing
Technical Documentation
Electronics Manufacturing
Mechanical and Hydraulic Troubleshooting
Customer Service
Computer Skills
Critical Thinking
Inspection and Diagnostics
Installation, Maintenance and Repair
Complex Problem Solving and Resolution
Defect Correction
Blueprint, Schematic Reading and interpretation
Design Problem Solving
Electrical Control Systems Installation
Voltage and Current Meters
Components and Parts Replacement
Electrical Prototype Modification
Experience
Frontline Support Electronic Technician, 03/2016 - 10/2020 Baker Hughes, A GE Company / Hydril – City, STATE,
Initiate, coordinate and drive immediate business response to customer urgent and rig critical issues.
Translate engineering and technical requirements for field operational execution.
Act as part of quick response team by providing technical support in the investigation and root cause analysis of customer drilling equipment; technical support includes troubleshooting event support / investigation, manuals, service bulletin and repair procedure interpretation and clarifications, hardware dispositions, tooling / support equipment questions and general technical inquiries as well as coordination with internal organizations when specialized expertise is required.
Perform software updates and testing.
Perform complex troubleshooting and repair support of drilling equipment.
Provide technical response and focus to customer inquiries using a standardized case management and commitment tracking process and tools.
Perform electrical, electronic and hydraulic testing of MUX drilling equipment.
Followed design plan to set up equipment and materials.
Prepared instructional guides for repairing, calibrating and maintaining equipment and systems.
Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
Provided design details and recommended modifications to engineering designs.
Parts and Repair Service Manager, 07/2012 - 03/2016 GE Oil And Gas / Hydril – City, STATE,
Provided technical support to the O&G business in the areas of diagnostics, tooling and assembly-development and improvements
Created an employee and customer friendly environment
Ensured compliance with all quality and safety procedures; identified long-term programs for improving facility safety and product quality.
Worked with cross functional groups to solve complex problems utilizing lean-manufacturing principles and participated in action workouts to reduce overall costs and increase capacity
Applied lean-manufacturing concepts to establish production flow, material and tool presentation, and standard work.
Supported Root Cause Analysis of Quality non conformances / Non Conformance Report (NCR), helped provide short-term & long- term corrective actions, and implementation
Provided technical support for customer inquiries related to repairs.
Managed employee schedules and daily assignments in order to assign tasks to associates to fit skill levels and maximize team performance.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Provided regular one-on-one coaching sessions and meetings with employees in order to review performance and priorities and provide feedback to continuously improve individual and team performance.
Reviewed completed work to verify consistency, quality and conformance.
Organized and updated schedules to optimize coverage for expected customer demands.
Warranty/Guarantee Specialist, 08/2008 - 07/2012 GE Oil & Gas Pressure Control/ Hydril – City, STATE,
Receive and do initial inspection of customer owned equipment returned from the field for repairs, upgrades and 5 year re-certification.
Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
Documented results of diagnostic tests and conferred with customer representatives to understand findings.
Diagnosed and isolated system malfunctions with visual inspections, testing instrumentation and software systems.
Inspected and tested electronic systems to diagnose issues, using voltmeters and various other pieces of electrical and electronic test equipment.
Prepared accurate estimates, quotes and work orders based on expected labor and parts requirements for each job.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Perform repairs and/or upgrades to customer owned equipment returned from the field.
Performed total rebuilds and testing of customer owned equipment for 5 year re-certifications.
Recorded results of diagnostic tests, parts used and repairs performed.
Control Specialist, 02/2006 - 08/2008 Hydril – City, STATE,
Read and interpreted technical manuals, drawings and schematics to make accurate interconnections of BOP control systems in testing environment.
Perform pre-factory acceptance test of multiple BOP control systems per engineering instructions and technical manuals.
Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
Perform factory acceptance test of multiple BOP control systems with the perspective drilling customer’s representative per engineering instructions and technical manuals
Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
Performed training of manufacturing personnel to enable manufacturing’s control department in having multiple personnel qualified in performing these tasks and duties.
Field Service Electrical Technician, 07/1998 - 02/2006 Hydril – City, STATE,
Traveled to various drilling customers offshore drilling rig locations within the US and abroad for installation, startup and service of BOP Control Systems.
Tested and repaired electric motors, variable frequency drives, alarms and control systems.
Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Tested circuitry and electronic components according to engineering instructions, technical manuals and assisted in specialized test procedures.
Repaired electrical equipment using hand/power tools and diagnostic equipment.
Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Produced thorough, accurate and timely reports of project activities.
Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Education and Training
: Compressed Gas Safety, Expected in 02/2016 - GE Oil And Gas - Houston, TX, GPA: Status -
: Hydrilglyphics, Introduction To Fluid Power Symbol, Expected in 06/2010 - GE Oil And Gas - Houston, TX, GPA: Status -
: MUX Control System Course, Expected in 06/2010 - GE Oil And Gas - Houston, TX, GPA: Status -
: Certified Electrical Workmanship Specialist, Expected in 02/2010 - GB Consulting - Houston, TX, GPA: Status -
: Certified IPC Specialist, Expected in 11/2006 - Pro Staff - Houston, TX, GPA: Status -
: Wire Harness Assembly Specialist, Expected in 11/2006 - Pro Staff - Houston, TX, GPA: Status -
: Certified Solder Specialist, Expected in 10/2005 - Pro Staff - Houston, TX GPA: Status -
: Offshore Safety Emergency Training, Expected in 09/2004 - RGIT Montrose - Montrose, Scotland, GPA: Status -
: Troubleshooting, Maintaining & Upgrading PCs , Expected in 07/2001 - CompuMaster - Mission, KS, GPA: Status -
: H2S, HazCom, Lockout/Tagout Safety, Expected in 03/2001 - TAMCO Safety Services - Conroe, TX, GPA: Status -
: Excavation Safety Course, Expected in 04/1993 - The Texas A&M University System - College Station, TX, GPA: Status -
GED: , Expected in 04/1982 - Alvin Community College - Alvin, TX GPA: Status -
Activities and Honors
Skills
Test Equipment Setup
BOP Control Equipment Testing
Electrical and Electronic Troubleshooting
Wiring and Soldering
Mechanical Testing
Technical Documentation
Electronics Manufacturing
Mechanical and Hydraulic Troubleshooting
Customer Service
Computer Skills
Critical Thinking
Inspection and Diagnostics
Installation, Maintenance and Repair
Complex Problem Solving and Resolution
Defect Correction
Blueprint, Schematic Reading and interpretation
Design Problem Solving
Electrical Control Systems Installation
Voltage and Current Meters
Components and Parts Replacement
Electrical Prototype Modification
Work History
Frontline Support Electronic Technician, 03/2016 - 10/2020 Baker Hughes, A GE Company / Hydril – Houston, TX
Initiate, coordinate and drive immediate business response to customer urgent and rig critical issues.
Translate engineering and technical requirements for field operational execution.
Act as part of quick response team by providing technical support in the investigation and root cause analysis of customer drilling equipment; technical support includes troubleshooting event support / investigation, manuals, service bulletin and repair procedure interpretation and clarifications, hardware dispositions, tooling / support equipment questions and general technical inquiries as well as coordination with internal organizations when specialized expertise is required.
Perform software updates and testing.
Perform complex troubleshooting and repair support of drilling equipment.
Provide technical response and focus to customer inquiries using a standardized case management and commitment tracking process and tools.
Perform electrical, electronic and hydraulic testing of MUX drilling equipment.
Followed design plan to set up equipment and materials.
Prepared instructional guides for repairing, calibrating and maintaining equipment and systems.
Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
Provided design details and recommended modifications to engineering designs.
Parts and Repair Service Manager, 07/2012 - 03/2016 GE Oil and Gas / Hydril – Houston, TX
Provided technical support to the O&G business in the areas of diagnostics, tooling and assembly-development and improvements
Created an employee and customer friendly environment
Ensured compliance with all quality and safety procedures; identified long-term programs for improving facility safety and product quality.
Worked with cross functional groups to solve complex problems utilizing lean-manufacturing principles and participated in action workouts to reduce overall costs and increase capacity
Applied lean-manufacturing concepts to establish production flow, material and tool presentation, and standard work.
Supported Root Cause Analysis of Quality non conformances / Non Conformance Report (NCR), helped provide short-term & long- term corrective actions, and implementation
Provided technical support for customer inquiries related to repairs.
Managed employee schedules and daily assignments in order to assign tasks to associates to fit skill levels and maximize team performance.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Provided regular one-on-one coaching sessions and meetings with employees in order to review performance and priorities and provide feedback to continuously improve individual and team performance.
Reviewed completed work to verify consistency, quality and conformance.
Organized and updated schedules to optimize coverage for expected customer demands.
Warranty/Guarantee Specialist, 08/2008 - 07/2012 GE Oil & Gas Pressure Control/ Hydril – Houston, TX
Receive and do initial inspection of customer owned equipment returned from the field for repairs, upgrades and 5 year re-certification.
Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
Documented results of diagnostic tests and conferred with customer representatives to understand findings.
Diagnosed and isolated system malfunctions with visual inspections, testing instrumentation and software systems.
Inspected and tested electronic systems to diagnose issues, using voltmeters and various other pieces of electrical and electronic test equipment.
Prepared accurate estimates, quotes and work orders based on expected labor and parts requirements for each job.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Perform repairs and/or upgrades to customer owned equipment returned from the field.
Performed total rebuilds and testing of customer owned equipment for 5 year re-certifications.
Recorded results of diagnostic tests, parts used and repairs performed.
Control Specialist, 02/2006 - 08/2008 Hydril – Houston, TX
Read and interpreted technical manuals, drawings and schematics to make accurate interconnections of BOP control systems in testing environment.
Perform pre-factory acceptance test of multiple BOP control systems per engineering instructions and technical manuals.
Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
Perform factory acceptance test of multiple BOP control systems with the perspective drilling customer’s representative per engineering instructions and technical manuals
Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
Performed training of manufacturing personnel to enable manufacturing’s control department in having multiple personnel qualified in performing these tasks and duties.
Field Service Electrical Technician, 07/1998 - 02/2006 Hydril – Houston, TX
Traveled to various drilling customers offshore drilling rig locations within the US and abroad for installation, startup and service of BOP Control Systems.
Tested and repaired electric motors, variable frequency drives, alarms and control systems.
Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Tested circuitry and electronic components according to engineering instructions, technical manuals and assisted in specialized test procedures.
Repaired electrical equipment using hand/power tools and diagnostic equipment.
Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Produced thorough, accurate and timely reports of project activities.
Leveraged outstanding communication, interpersonal and people skills to work well with clients.
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