To be in a position where I can apply my excellent organizational, customer service and problem solving skills to improve efficiencies and operations for the Service.
Frontline Manager, 07/2009 to CurrentCentralized Insolvency Operation
per week) In my current position as Frontline Manager of 17 Tax Examiners (TE's) assigned to the Centralized Insolvency Operation I ensure that the Service and Taxpayers issues are addressed timely and professionally.
Consistently provided assistance to taxpayers on technical and procedural tax cases covering the full range of issues.
Wrote Core and CPE course material for Centralized insolvency.
Wrote FY2013 CPE materials for all CCS Managers.
Professionally represented the Service in advocating cases involving complicated and specialized issues.
Take corrective action within TAS statutory and delegated authorities, including development of cases for purpose of recommending the issuance of Taxpayer Assistance Orders.
Conferred with taxpayers who have experienced delays beyond normal processing time, a significant hardship, or where systemic issues have been identified and actions taken, clarifying the basis of the complicating problem and citing applicable laws as necessary.
Accurately educated taxpayers and their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions.
Fully advises taxpayer of all rights and, as applicable, secures agreement of taxpayer to final decision.
Performed specialized research, analysis, and necessary computations to make adjustments to taxpayers' accounts that have specialized factors using highly developed institutional knowledge of internal processes, solves vexing process and procedural problems of cases.
Recommend adjustments as appropriate and initiates credit transfers, payment tracers, and computations to tax, penalty, and interest.
Prepared manual refunds, makes abatements, and prepares and executes waivers to extend statutes within TAS statutory and delegated authorities.
Provided guidance to targeted audiences in seminars, speeches, and workshops.
Provides in-house training and assistance to lower-level employees as necessary.
Evaluate subordinate team leaders through mid-year and annual evaluations and serves as the reviewing official on evaluations of non-supervisory employees rated by subordinate team leaders Consistently utilize subordinate team leaders to direct, coordinate, and oversee the work within the Insolvency Operation During the government furlough was assigned as the department manager for various departments across the Service and implemented a cohesive team to accomplish normal operations.
Provide guidance to subordinates in resolving administrative and technical problems Accountable for all administrative duties on behalf of my employees such as evaluations, time entry, performance counseling, EQRS, monitoring, and controlling the inventory.
Certify that the team is currently abiding by Court ordered application of over hundreds of thousands of dollars of bankruptcy payments sent in by the Trustee, Taxpayer and Attorneys in a strict timeframe.
Hear and resolve group grievances or serious employee complaints when they arise Motivated the team into new directions to help the Operation by converting the team from an isolated specialty inventory to a more diverse technical inventory.
Review and approve serious disciplinary actions involving non-supervisory subordinates.
Maintain contact with internal and external stakeholders via email, letters, and phone through a professional and courteous manner.
Aware and strive to meet the department's organizational goals on a daily basis.
Knowledgeable and subject matter expert in providing timely, accurate service to all of our internal and external customers.
Clearly communicate with co-workers and customers Handled inquiries from other areas of the service and have provided guidance on adjustments to accounts in bankruptcy.
Make decisions on non-routine, costly, or controversial training needs and training requests; Approve expenses comparable to within grade increases, extensive overtime, and employee travel Coach subordinate team leaders on an on-going basis, tailoring the emphasis based on the particular coaching/mentoring of employees; Mentor subordinate team leaders to facilitate their development; Recommend awards for subordinates and changes in the organizational structure which are subject to approval by higher level management.
Working knowledge of HR Connect, ELMS, EQRS, IDRS, SERP, AIS 4, PACER, Aspect Phones, ICS, SETR/TAPS, BLARE, National Data Base Center, Microsoft Word, and Excel.
Lead Bankruptcy Specialist / Training Coordinator, 10/2008 to 07/2009Centralized Insolvency Operation
per week) Developed, monitored and updated Training Schedule and Hours Projected Plan Schedule classrooms and instructors and on-the-job instructors Developed training actions plans for CPE course Wrote Core course material Worked with Headquarters, Department Managers, and the GOA to improve the process of the Centralized Insolvency Operations Payment Posting Team.
Improved various different reports to ensure timely processing.
Ensured no further trustee payments would refund to the taxpayer causing monetary damage to the Service.
Researched taxpayer's accounts on the IDRS system by utilizing a variety IDRS command codes, I was able to do complete adjustment and closing actions, which are required for the taxpayers that are in bankruptcy.
Familiarity with other bankruptcy Court systems such the National Data Base and Accurint, in resolving bankruptcy issues.
Utilized full disclosure procedures when dealing with internal and external customers.
Ensured all steps are taken to ensure the privacy of sensitive information by only accessing accounts necessary for normal business and assigned workloads, as well as proper removal of classified waste from the immediate work area each day.
Tax Examiner, 06/2005 to 10/2008Internal Revenue Service
per week) Knowledgeable, excellent origination, & communication skills.
Researched and conducted mini workshops for the whole Operation on Liens causing harm to the taxpayers.
Determined liens where being filed after bankruptcy was filed.
Accountable to determine if a lien was causing harm to the taxpayer and how to prevent a lawsuit against the Service.
Maintained inventory while on research projects and consistently completed all work timely and accurately while determining correct actions needed on the taxpayers account.
Conducted credit transfers, discharged debit, reinstalled IA, and addressed all taxpayers issues related to bankruptcy.
Employed excellent customer service whether it was on the phone or by mail.
Adaptable too many daily changes such as working inventory to monitoring Custom View systems.
06/08Bucks Country Community College11601 Roosevelt Blvd Accounting- 3 credits
06/03Penn State University11601 Roosevelt Blvd Accounting - 6 credits
9122 Blue Grass Road Philadelphia PA
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