front office treatment coordinator resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.

  • Front office management
  • Front office administration
  • Office reception
  • Updating treatment plans
  • Office supplies ordering
  • Front desk communications
  • New treatment identification
  • Treatment coordination
  • Understanding of treatment options
  • Office administration work
  • Front desk operations
  • Setting treatment goals
  • Care Credit / Lending Club
  • Production / Collections
Front Office /Treatment Coordinator, 09/2018 - 01/2020
Dr. Lowe And Ross DDS City, STATE,
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Handled all day-to-day activities for office personnel.
  • Conducted financial consultations with patient and set up payment plans.
  • Functioned as team leader and organized all treatment and placement activities
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Educated patients on various resources, services and programs to maximize care.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Office Manager /Treatment Coordinator, 01/2013 - 08/2018
Emerald Dental Center City, STATE,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Trained five employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Organized patient files and streamlined operations to improve efficiency.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Managed financial documentations such as expense reports and invoices.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Completed billing, collections and reporting duties on daily basis.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Dental Assistant/Treatment Coordinator /Office Manager, 01/2000 - 12/2012
Long Beach Dental Arts City, STATE,
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques and.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns .
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Entered patient data into dental records system using dentrix and observed all confidentiality rules to maintain patient privacy.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
  • Gathered medical information, dental health history and vitals from patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Scheduled cleanings and dental appointments for patients using dentrix.
  • Laid out dental instruments and equipment before procedures.
Education and Training
Dental Assisting : , Expected in 2000
South East ROP - Cerritos, CA,
Status -

3500 hours completed

Attend South East ROP in Cerritos, CA

Also received my X-ray and Coronal Polish

High School Diploma: , Expected in 2000
Norwalk High School - Norwalk, CA
Status -
  • First Aid/CPR
  • Certified Dental Assistant
  • Coronal Polish
  • X-ray certification

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Resume Overview

School Attended

  • South East ROP
  • Norwalk High School

Job Titles Held:

  • Front Office /Treatment Coordinator
  • Office Manager /Treatment Coordinator
  • Dental Assistant/Treatment Coordinator /Office Manager


  • Dental Assisting
  • High School Diploma

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