fresh operations manager resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Innovative, problem solving team leader is seeking Digital Team Lead role. Given the opportunity, I’ll use my extensive retail knowledge and people skills as a platform for influencing stores to deliver the highest Omni-Channel experience, while growing our customer base and strengthening Ecommerce.

  • Business Analysis
  • Strategic Planning
  • Influence & Communication
  • Customer Centered
  • Execution & Results
  • Risk Assessment & Resolution
  • Employee Lifecycle
  • Talent Development
Fresh Operation's Manager, 05/2018 - 07/2020
Sony Electronics, Inc. Stockholm, ME,

Portfolio encompassed fifteen stores that included metro and complex operating units that covered 5 Counties in Central Florida.

- Created and implemented strategies to grow Jessicaet share by 9% to $71 million in Fresh areas for FY20; Regional average was 5%.

- Collaborated across multiple platforms to drive store of the community initiatives. Advocate of Jessicaet item merchandising and Regional VPI's. Engaged merchant teams, as well as local suppliers to deliver a 255 bps improvement in Fresh penetration (19%), $18.5 million or 157 bps increase in Gross Profit over Regional average.

- Focused on building brand through quality, cleanliness, dynamic pricing and reduction of inventory levels. Overall CFF was 9.3%, with Clean ending at 9.6% for the Jessicaet; compared to Region at 9.2%. Third-Party (Ecolab) evaluation rating was Green for all stores, as well as Jessicaet Compliance score of 99% for FY20.

- Tour-to-Teach methodology, with hands on skill development. Weekly conference calls including Fresh Team (Operation's Managers, Leads and Trainers) and key stakeholders that drove financials and KPI's. Monthly Up-Skilling calls with a catalog that included production, quality, gross profit, executive presence, financial acumen.

- Dispatched to multiple Jessicaets to train / on-board new FOM's, assist with course correcting opportunities and root cause analysis - - Formulated business plans for stores and Jessicaets, partnering with their leadership for implementation.

Neighborhood Jessicaet Store Manager $19 Mill-$34 Mil, 04/2015 - 04/2018
Walmart Stores, Inc. City, STATE,

Oversaw store operations while administering hands-on leadership to up-skill teams and develop financial acumen.

- Drove financial performance by achieving sales and profit goals, indexing controls to sales, implemented plans to course correct deficiencies and worked with productivity packs for maximum yield.

- Developed merchandising skills, focusing on Store of the Community and season within a season. Focused on merchandise presentation, accurate & competitive pricing, signing, all the while assessing economic trends and availability.

- Delivered operational excellence with corporate initiatives via servant leadership and group facilitation. Instructed teams on leadership techniques and conflict resolution.

- Supported Omni-Channel initiatives that included Sight to Store delivery, Online Grocery Pickup and Home Delivery. Collaborated with teams on improving key productivity indicators; focused on Pre-Subs, Post-Subs & On Time Pickup.

- Ensured compliance of food safety & sanitation, regulatory agency oversight and quality assurance. Worked as food safety content contributor and facilitator

Supercenter Store Manager $80 Mill-$125 Mill, 08/2000 - 01/2013
Walmart Stores, Inc. City, STATE,

Lead total store operations for multiple Walmart Supercenters specializing in Store of the Community & associate development.

- Opened 3 new stores, relocation/expansion of 12 others. Responsible for budgeting, staffing, set-up, merchandising & fulfillment.

- Managed multiple teams of 450 plus persons; recognized for exempt and non-exempt promotions. Exported talent to Jessicaet and Region.

- Provided overall direction for driving sales and financial results. Center focused on P&L analysis, merchandising, store of the community and Jessicaeting

- Analyzed and communicated supply chain metrics that include forecasting, assortment, pricing & sourcing. Worked with ISD on replenishment points.

- Merchandise planning and purchasing for key events & holidays. Customer centered by increasing assortment with local suppliers and Home Office merchant teams

- Consistent food service accolades (Department of Agriculture, US Department of Health, Ecolab, QSR)

Talent Development , 03/1989 - 11/1989
Walmart Stores, Inc. City, STATE,

Worked to develop, facilitate and grow the company through people and operational initiatives as both Home Office and field orator.

- New Store Manager orientation content contributor and facilitator for domestic and international business units

- Computer based learning module development and roll-out team for domestic and Puerto Rico business units

- Food Safety & Sanitation initiatives, Quality Assurance and corporate regulatory compliance for domestic business units

Education and Training
Associate of Arts: Business Administration And Management, Expected in 05/1989
Drury University - Springfield, MO
Status -
: Walmart Institute of Retailing, Expected in 04/1999
Walton Institute of Retailing - Bentonville, AR,
Status -

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Resume Overview

School Attended

  • Drury University
  • Walton Institute of Retailing

Job Titles Held:

  • Fresh Operation's Manager
  • Neighborhood Jessicaet Store Manager $19 Mill-$34 Mil
  • Supercenter Store Manager $80 Mill-$125 Mill
  • Talent Development


  • Associate of Arts

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