LiveCareer-Resume

fresh manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Team Leadership
  • Team Building
  • Safety Hazards Analysis
  • Incident Investigation
  • Risk Identification
  • Merchandising Skill
  • Onboarding and Orientation
  • Managing Operations and Efficiency
  • Documentation and Reporting
  • Cost Control
  • Scheduling and Coordinating
  • Shrinkage Prevention
  • P&L Oversight
  • Shift Scheduling
  • First Aid/CPR
  • Pallet Jacks
  • Forklift Operation
  • Performance Tracking and Evaluation
Experience
Fresh Manager, 11/2020 to Current
Weis Markets, Inc.Mill Hall, PA,
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Produce Manager, 09/2018 to 11/2020
KrogerDublin, OH,
  • Received produce deliveries and unloaded produce.
  • Trained and coached new team members.
  • Replenished, rotated and culled displays several times daily.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Service Deli Manager, 09/2017 to 09/2018
Save Mart SupermarketsParadise, CA,
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Customer Service Manager, 05/2016 to 09/2017
Res-Care, Inc.Lenoir City, TN,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Evaluated and authenticated returns, exchanges and voids.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Relayed customer feedback to cross-functional teams to improve products and services.
Customer Service Team Member, 06/2011 to 05/2016
Mcdonald'sOregon, WI,
  • Answered customer inquiries with courtesy and accuracy.
  • Informed customers of sales and promotions.
  • Followed company policies and procedures diligently relating to exchanges and returns.
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Made suggestions for improving products and services from customer feedback.
  • Demonstrated strong knowledge of store services, products and policies.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
Education
High School Diploma: , Expected in 11/2014 to Gladstone State High School - Gladstone, QLD
GPA:

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Resume Overview

School Attended

  • Gladstone State High School

Job Titles Held:

  • Fresh Manager
  • Produce Manager
  • Service Deli Manager
  • Customer Service Manager
  • Customer Service Team Member

Degrees

  • High School Diploma

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