LiveCareer-Resume

freight operations supervisor resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities

Skills
  • Flexible, reliable and work well independently or as a group.
  • MICROSOFT OFFICE PROFICIENCY
  • Word, Excel, Outlook, and Power Point.
  • CUSTOMER SERVICE – ORIENTED
  • Strong communication skills and can work well under pressure.
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Translation and Interpretation Services
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Spanish Fluency
  • Customer Retention Strategies
  • Data Entry
Experience
03/2022 to 03/2023
Freight Operations Supervisor Dayton Freight Grandview, MO,
  • Supervise over 50 employees during various inbound, city and/or outbound freight operations
  • Attend weekly meeting to provide upper management with updates on your tonnage as well as profit to the terminal and district to date.
  • Ensure production goals are met by managing tonnage, payroll, and other administrative functions
  • Plan hourly employee schedules to meet daily operations goals
  • Enforce all company, FMCSR, OSHA and DOT policies, rules, regulations, and laws
  • Coach, train and develop employees in a manner consistent with company policies
  • Act as a champion of the companies values, demonstrating to my team and holding my team to the same high standards
  • Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Consistently met company and department objectives within budget and time constraints.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Created and enforced policies and procedures for entire logistics team.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented and planned warehouse safety and security programs and activities.
01/2018 to 03/2022
CSR APPOINTMENT CLERK Genesee & Wyoming Inc. Port Allen, LA,
  • Promptly and efficiently answering customer inquiries, processing requests and scheduling pick up request or delivery appointments
  • Maintain clear communication between customers, Drivers, and
  • Vendors
  • Maintain 100% accuracy of trip information in Dispatch Schedule
  • Maintain up to date Vendor
  • Contact information in Excel form for the terminal
  • Communicate and provide instructions to Drivers regarding their deliveries or Pickups
  • Communicate any Incidents as or becomes aware immediately to
  • Dispatch Manager
  • Utilizes system software to document important customer information that would assist in future deliveries/pickups
  • Greet vendors, customers, and any other personal that would arrive to the terminal
  • Announce arrival of expected guest to terminal personal
  • Help management with
  • Spanish translation for our Spanish speaking only vendors, employees, and customers
  • Pacify and respond to irate callers before escalating call to supervisor
  • Resolving customer problems with minimal supervision
  • Assist terminal Sale Representatives with billing, quoting, and shipment inquiries
  • Assist
  • Vendors with any Billing issues or inquiries
  • Correct any billing errors our billing department missed
  • Attending weekly meetings updates for job proficiency
  • Demonstrates flexibility in taking on new tasks or providing coverage for unexpected increase in volume of calls by assisting other departments
  • Also, responsible for general administrative duties delegated by Service center Manager, as well as
  • Dispatching jobs delegated by our Freight operations supervisors and managers
  • Cultivated strong working relations with other industry executives
  • A Member of the safety committee of our terminal.
02/2017 to 12/2017
DISPATCHER Transport Assist City, STATE,
  • Coordinate all responsibilities of Dispatch Call Center
  • Promptly and efficiently answering customer inquiries, processing requests and scheduling transportation
  • Maintain clear communication between
  • Members, Providers, Drivers, Appointment Facilities and Dialysis Centers
  • Maintain 100% accuracy of trip information in Dispatch Schedule
  • Verify Member appointment date and time
  • Communicate and provide instructions to Drivers with any updates or changes to schedule
  • Communicate any Incidents as or becomes aware immediately to Dispatch Manager
  • Utilizes system software to document call
  • Page 2 interaction and scheduling transportation, all documentation must be concise and accurate
  • Pacify and respond to irate callers before escalating call to supervisor
  • Resolving customer problems with minimal supervision
  • Protects operations by keeping customer data confidential
  • Attending weekly meetings updates for job proficiency
  • Demonstrates flexibility in taking on new tasks or providing coverage for unexpected increase in volume of calls by assisting other departments
  • Other duties assigned by management
  • Must have computer skills and strong customer service skills
  • Also, responsible for general administrative duties delegated by Operations Manager.
04/2013 to 02/2017
ADMINISTRATIVE SERVICES LA Yellow Cab City, STATE,
  • Verified that information in the computer system was up-to-date and accurate
  • Identified and resolved system and account issues
  • Gave Customer service and data entry by phone and by paperwork
  • Analyzed program data to assist in strategic decision-making
  • Maximized client satisfaction
  • Wrote professional business correspondence
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Verified and logged in deadlines for responding to daily inquiries
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
  • Updated patient accounts and information daily
  • Managed incoming and outgoing calls from busy medical office
  • Handled and processed confidential patient information
  • Recruited, retained and developed staff.
Education and Training
Expected in 06/2012 to to
HIGH SCHOOL DIPLOMA:
ANIMO WATTS CHARTER HIGH SCHOOL - ,
GPA:

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Resume Overview

School Attended

  • ANIMO WATTS CHARTER HIGH SCHOOL

Job Titles Held:

  • Freight Operations Supervisor
  • CSR APPOINTMENT CLERK
  • DISPATCHER
  • ADMINISTRATIVE SERVICES

Degrees

  • HIGH SCHOOL DIPLOMA

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