Fraud Claims Specialist Subject Matter Expert resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Insightful Subject Matter Expert skilled in identifying areas of opportunity for the development of specialists and implementing improvements through the development of learning aids and instructing on proper procedures. Ensures the longevity and advancement of financial company by abiding by and enforcing designated regulations, procedures, and standards with extensive, compliance-driven customer service, and operational roles.

  • Verbal and written communication
  • Cultural awareness
  • Training & Development
  • Critical thinking
  • Customer Service
  • Conflict resolution
  • Detail-oriented
  • Quick Learner
  • Multi-tasker
  • Punctuality
  • Microsoft Office
Work History
01/2020 to Current Fraud Claims Specialist/ Subject Matter Expert Gopuff | Milwaukee, WI,
  • Upheld corporate-wide initiatives to adhere to metric-driven environment and business level goals.
  • Skilled in compliance of Regulation E (Reg E), Chase Online (IBP), and Electronic Money Movement (EMM)
  • Applied policy changes/updates to inbound calls to ensure customers are given accurate and reliable information.
  • Performed improvements for training for over 100 incoming new hires to ensure learning materials are clear and concise, developing highly trained, skilled, and motivated fraud claim specialists.
  • Developed learning aids to assist new hires with comprehending specified topics.
  • Demonstrated personal excellence with punctuality, integrity, and accountability.
  • Effectively communicates and conveys pertinent information to customers/employees in fast-paced environment.
  • Maintained resiliency and adaptability in demanding, fast-paced environment.
  • Abide by all applicable regulatory and department practices.
  • Accurately file claims under Fraud and Non-Fraud Scenarios
  • Accurately file claims for Chase Online transfers/payments (Zelle, Wires, Real Time Payments (RTPs), Bill Payments, Account Transfers, and etc.)
  • Validates Chase Online Transactions as Valid or Fraud through Electronic Money Movement procedures and regulations.
  • Navigates efficiently between the systems necessary for Reg E, IBP, and EMM while engaging customer, and notating pertinent information accordingly.
  • Responsible for the restricting, Freezing, Un-restricting, and blocking/unblocking of the online profiles depending on the conditions that need to be met.
  • Responsible for Citing Bank Initiated Closures
  • Well versed in Pre-fabs
12/2017 to 01/2019 Reports Officer/Counter Intelligence Screener Illinois Tool Works | Westerville, OH,
  • Performed over 100 Counter Intelligence (CI) screenings/ Force Protection interviews to obtain all required information on Local Nationals who were processing for employment on designated Military Bases and uploaded results into designated intelligence databases.
  • Performed research and analysis prior to screenings via appropriate government databases, and incorporated information into screening plans and question sets.
  • Worked to identify CI leads, and insider threats.
  • Performed examinations on Liaison Officers (LNOs) processing for access onto designated military bases and uploaded results in appropriate government system.
  • Coordinated with Over 30 designated report writers, Operational Management Team members, and other appropriate support channels via phone support and Outlook email.
  • Quality Assured/Quality Controlled and Published over 1000 Intelligence Information Reports (IIRs) and other written reports in agreement with established Standard Operating Procedures (SOPs), policies, and regulations.
  • Maintained daily updated trackers for IIRs via Microsoft Excel for reports productivity, status of reports, and maintained follow-up system to ensure proper completion of reports.
  • Maintained Top Secret Security Clearance in order to access designated classified information/ systems.
01/2011 to 01/2019 Human Intelligence Collector U.S. Army Reserves | City, STATE,
  • Accurately and efficiently reported sensitive information to commanding officers in a fast paced, and time sensitive environment.
  • Upheld and maintained a constant state of mission readiness, while supporting all U.S. Army regulations.
  • Established a proficiency in various modern day technologies utilized by the U.S. Army, while exuding behaviors necessary to retain security clearance.
  • Screened sources and documents identified by human intelligence command.
  • Ability to read and comprehend body movement and facial expressions in order to make sound judgment on a suspects trustworthiness.
  • Provided research support for analysts who produce Intelligence reports and briefings.
  • Assisted in researching unclassified and classified databases for use in written Intelligence products.
10/2017 to 12/2017 Customer Service Representative Robert Half, Fema | City, STATE,
  • Provided exceptional customer service experience with empathy for inbound callers affected by disaster related events.
  • Accurately and efficiently complete/update applications for callers needing FEMA assistance, while keeping up-to-date on current procedures, policies, and pertinent information.
  • Knowledgeable and proficient in agency referrals related to applicant's needs.
Expected in Associate of Science | Northlake College, Irving, TX, GPA:
Expected in 03/2012 | Military Intelligence Cochise College, Sierra Vista, AZ, GPA:

Completed 22 hours of coursework with focus on Military Intelligence.

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Resume Overview

School Attended

  • Northlake College
  • Cochise College

Job Titles Held:

  • Fraud Claims Specialist/ Subject Matter Expert
  • Reports Officer/Counter Intelligence Screener
  • Human Intelligence Collector
  • Customer Service Representative


  • Associate of Science

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