fraud claims specialist subject matter expert resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Insightful Subject Matter Expert skilled in identifying areas of opportunity for the development of specialists and implementing improvements through the development of learning aids and instructing on proper procedures. Ensures the longevity and advancement of financial company by abiding by and enforcing designated regulations, procedures, and standards with extensive, compliance-driven customer service, and operational roles.
Skills
Verbal and written communication
Cultural awareness
Training & Development
Critical thinking
Customer Service
Conflict resolution
Detail-oriented
Quick Learner
Multi-tasker
Punctuality
Microsoft Office
Work History
Fraud Claims Specialist/ Subject Matter Expert , 01/2020 to Current Gopuff – Milwaukee, WI,
Upheld corporate-wide initiatives to adhere to metric-driven environment and business level goals.
Skilled in compliance of Regulation E (Reg E), Chase Online (IBP), and Electronic Money Movement (EMM)
Applied policy changes/updates to inbound calls to ensure customers are given accurate and reliable information.
Performed improvements for training for over 100 incoming new hires to ensure learning materials are clear and concise, developing highly trained, skilled, and motivated fraud claim specialists.
Developed learning aids to assist new hires with comprehending specified topics.
Demonstrated personal excellence with punctuality, integrity, and accountability.
Effectively communicates and conveys pertinent information to customers/employees in fast-paced environment.
Maintained resiliency and adaptability in demanding, fast-paced environment.
Abide by all applicable regulatory and department practices.
Accurately file claims under Fraud and Non-Fraud Scenarios
Accurately file claims for Chase Online transfers/payments (Zelle, Wires, Real Time Payments (RTPs), Bill Payments, Account Transfers, and etc.)
Validates Chase Online Transactions as Valid or Fraud through Electronic Money Movement procedures and regulations.
Navigates efficiently between the systems necessary for Reg E, IBP, and EMM while engaging customer, and notating pertinent information accordingly.
Responsible for the restricting, Freezing, Un-restricting, and blocking/unblocking of the online profiles depending on the conditions that need to be met.
Responsible for Citing Bank Initiated Closures
Well versed in Pre-fabs
Reports Officer/Counter Intelligence Screener, 12/2017 to 01/2019 Illinois Tool Works – Westerville, OH,
Performed over 100 Counter Intelligence (CI) screenings/ Force Protection interviews to obtain all required information on Local Nationals who were processing for employment on designated Military Bases and uploaded results into designated intelligence databases.
Performed research and analysis prior to screenings via appropriate government databases, and incorporated information into screening plans and question sets.
Worked to identify CI leads, and insider threats.
Performed examinations on Liaison Officers (LNOs) processing for access onto designated military bases and uploaded results in appropriate government system.
Coordinated with Over 30 designated report writers, Operational Management Team members, and other appropriate support channels via phone support and Outlook email.
Quality Assured/Quality Controlled and Published over 1000 Intelligence Information Reports (IIRs) and other written reports in agreement with established Standard Operating Procedures (SOPs), policies, and regulations.
Maintained daily updated trackers for IIRs via Microsoft Excel for reports productivity, status of reports, and maintained follow-up system to ensure proper completion of reports.
Maintained Top Secret Security Clearance in order to access designated classified information/ systems.
Human Intelligence Collector, 01/2011 to 01/2019 U.S. Army Reserves – City, STATE,
Accurately and efficiently reported sensitive information to commanding officers in a fast paced, and time sensitive environment.
Upheld and maintained a constant state of mission readiness, while supporting all U.S. Army regulations.
Established a proficiency in various modern day technologies utilized by the U.S. Army, while exuding behaviors necessary to retain security clearance.
Screened sources and documents identified by human intelligence command.
Ability to read and comprehend body movement and facial expressions in order to make sound judgment on a suspects trustworthiness.
Provided research support for analysts who produce Intelligence reports and briefings.
Assisted in researching unclassified and classified databases for use in written Intelligence products.
Customer Service Representative, 10/2017 to 12/2017 Robert Half, Fema – City, STATE,
Provided exceptional customer service experience with empathy for inbound callers affected by disaster related events.
Accurately and efficiently complete/update applications for callers needing FEMA assistance, while keeping up-to-date on current procedures, policies, and pertinent information.
Knowledgeable and proficient in agency referrals related to applicant's needs.
Education
Associate of Science: , Expected in to Northlake College - Irving, TX, GPA:
: Military Intelligence, Expected in 03/2012 to Cochise College - Sierra Vista, AZ, GPA:
Completed 22 hours of coursework with focus on Military Intelligence.
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