LiveCareer-Resume

foster care provider resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Diligent Customer Service Specialist offering over 10-years record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Skills
  • Merchandise restocking
  • Money Management
  • Product Knowledge
  • Customer Service
  • Sales and Promotions
  • Customer assistance
  • ID verification
  • Product recommendations
  • Cash management
  • Customer greeting
  • Cash drawer balancing
  • Security monitoring
  • Coin counting
  • Effective customer upselling
  • Issue resolution
  • Payment processing
  • Returns and exchanges
  • Credit and cash transactions
  • Scanner operations
  • Loss prevention
  • Cash register operation
Education and Training
St Louis College Of Health Careers Fenton, Mo, Expected in : Nursing - GPA :
East Central College Union, MO Expected in : English - GPA :
Forney High School Forney, TX Expected in GED : - GPA :
Experience
Vector Security - Foster Care Provider
Jacksonville, FL, 10/2016 - 11/2018

Provided parental support to children placed into the Missouri Foster Care System.

Met with supervisor and the birth parents on monthly basis to update on the welfare of the children.

Johnston & Murphy - Customer Service Representative
Allen, TX, 06/2010 - 11/2013
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Total Wine - Customer Service Specialist
Durham, NC, 09/2004 - 12/2008
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Met service team sales targets and call handling quotas consistently.
  • Handled customer complaints promptly and effectively.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Processed orders, keeping customers advised of status.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
JC Penney Co Inc. - Customer Service Cashier
City, STATE, 08/2000 - 12/2002
  • Greeted customers and responded to informational requests.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Distributed new merchandise efficiently to different departments.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Arranged updated promotional displays every [Timeframe].
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Processed returned items in accordance with store policy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Counted product stock to maintain inventory records.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.

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Resume Overview

School Attended

  • St Louis College Of Health Careers
  • East Central College
  • Forney High School

Job Titles Held:

  • Foster Care Provider
  • Customer Service Representative
  • Customer Service Specialist
  • Customer Service Cashier

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • GED

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