Ability to exhibit a professional, positive attitude and work ethic. Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distressed individuals. Excellent organizational and communication skills. Critical thinking and sound judgment. Ability to handle confidential information with discretion and professionalism
Skills
Case history compilation
Dedicated support
Evaluation and assessment
Behavioral specialist
Conducting interviews
Client advocacy
Home visits
First Aid/CPR
Microsoft Office
Community referrals
Problem resolution
Teambuilding
Experience
Foster Care Provider, 01/2015 - Current Womack Machine Supply Co Of Ok – Houston, TX,
Coordinated all activities involving birth parents in conjunction with in-home support counselors.
Conferred with clients to discuss options and goals for various services.
Met with clients to determine necessary services and make treatment recommendations.
Interviewed family members to assess situations, capabilities and problems.
Coordinator, 06/2010 - 08/2015 United Healthcare Workers West – City, STATE,
Managed administrative processes and prepared key reports and documentation.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Created and maintained registration systems for events and meetings to optimize schedules.
Documented grievance information using MS to create reports and generate tracking files.
Advised managers on organizational policy matters and recommended needed changes.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Evaluated employee job performance and motivated staff to improve productivity.
Efficiently organized office functions for staff of 5 to continuously improve operations and maximize productivity.
Delivered key projects on-time and on-budget by effectively managing resources and staff.
Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Warmly welcomed employees and guests and addressed all needs with conscientious support.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
Strategized plans for improving control systems and structures to improve resource utilization.
Certified Phlebotomist Technician, 09/2006 - 06/2010 Doctors Medical Center – City, STATE,
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Verified collection orders and communicated discrepancies to nurses.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Interviewed patients and analyzed and documented medical records to update and file documents.
Coordinated workflow based on stat, schedule, or outpatient needs.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Used multiple electronic medical software, to conduct patient intakes and send correspondence.
Maintained fully-stocked phlebotomy cart, carrier and station.
Labeled blood vials with critical information like time of collection, date and patient name.
Education and Training
Associate of Arts: Theology, Expected in 06/2020 - Bible Base School Of Theology - , GPA:
Bachelor of Arts: Theology, Expected in 06/2021 - Bible Base School Of Theology - Stockton, CA, GPA:
: Phlebotomy , Expected in - Phlebotomy Plus - Walnut Creek, CA, GPA:
: General Studies, Expected in 06/1975 - Oakland Technical High School - Oakland, CA GPA:
Certifications
Certified Phlebotomy II, - State of California Certificate # CPA02167
John Hopkins University- Covid-19 Contact Tracing-2021
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