Accomplished and energetic with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Judgment and Decision Making
Calm and Professional Under Pressure
Upbeat and Positive Personality
Company Procedures
Team-Oriented
Strong Communication Skills
Outgoing Personality
Effective Problem Solving
Excellent Customer Service
Verbal And Written Communication
Product Knowledge
Statistical Process Control Methodology
Complex statistical analysis
Statistical analysis
Work History
09/2022 to Current
Forklift OperatorSchwan's Company – Los Angeles, CA,
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Removed orders from storage, wrapped and staged for shipments.
Unloaded materials and goods at designated locations for best project availability.
Unloaded and stacked materials by raising and lowering lifting devices.
Transported goods between warehouse locations according to shipment and storage needs.
05/2021 to 08/2022
Human Resources SpecialistHicks Nurseries – Westbury, NY,
Managed 7 HR department employees to promote performance and team operational achievement.
Prepared new hire letters, employee contracts and corporate policies.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Oversaw hiring, staffing, and labor law compliance.
Updated HR database with new employee information, changes in benefits and other details.
Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Managed benefits enrollment by answering questions and aiding employees with login details.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200 new employees.
Coordinated ongoing technical training and personal development classes for staff members.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Answered employee inquiries regarding health benefits and 401k options.
Organized company-wide events designed to boost employee morale.
02/2010 to 04/2022
CUSTOMER SERVICE CLERKSafeway – Wenatchee, WA,
Obtain signatures from recipients of registered or special delivery mail
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
Provide assistance to public in complying with federal regulations of
Postal Service and other federal agencies
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
Rent post office boxes to over 500 customers
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation
Transport mail from main hubs to 5 downstream hubs daily.
Educated customers on best-fit selections by listening to personal desires and purchase limitations
Resolved concerns with products or services to help with retention and drive sales
Issued receipts and processed refunds, credits or exchanges
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Reconciled cost of orders 50% by selling loyalty clubs, offering promotions and correcting issues
Processed payments and returns with accuracy and efficiency
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales
Reconciled cost of orders 15% by selling loyalty clubs, offering promotions and correcting issues
Recommended and upsold new products, resulting in 25% increase in revenue
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
Checked order details against account information to minimize errors and unnecessary delays
01/2009 to 09/2009
Data Entry ProcessorIpsos – San Ramon, CA,
Verify signatures and required information on 75 t0 100 tax forms daily
Maintain over 2000 files of tax forms filed and customers' signatures
Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment
Monitor equipment to ensure proper operation
Interview clients to obtain additional information on taxable income and deductible expenses and allowances
Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
Calculate form preparation fees according to return complexity and processing time required
Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Education
Expected in 05/2017 to to
Associate of Science: Electrician TESST College of Technology - Beltsville, MD, GPA:
Expected in 05/2008 to to
Associate of Science: Sports Medicine College of Southern Maryland - La Plata, MD, GPA:
Expected in 06/2007 to to
High School Diploma: Henry E. Lackey High School - La Plata, MD, GPA:
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