footwear manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Creative merchandising
  • Staff Management
  • Strategic planning
  • Multitasking abilities
  • Team building
  • Computer proficiency
  • Planning and Coordination
  • Organization and Time management
  • Self-motivated professional
  • Reading comprehension
  • Adaptability
Work History
08/2015 to Current Footwear Manager Eastern Mountain Sports | Norwalk, CT,
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Established team priorities, maintained schedules and monitored performance.
01/2000 to 08/2015 Assistant Store Manager Revzilla | Victorville, CA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed and interpreted store trends to facilitate planning.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
01/2008 to 01/2015 Maintenance Technician Kelsey Seybold Clinic | Katy, TX,
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected fire extinguisher equipment on state-mandated schedule.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Operated garbage compactor and separated trash for sanitation pickup.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Reduced opportunities for theft and trespassers by securing entrances and exits.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.
  • Checked for storm damage around property and contacted supervisor with findings.
  • Installed new locks, door handles and door closers.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
01/2000 to 03/2010 Shipping and Receiving Associate Abel Womack | Malden, MA,
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Updated database with changes in carrier status.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Reviewed order data to verify transactions and shipping dates.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Operated belt conveyor and pallet jack equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Sorted and delivered materials to different work areas and staff.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Expected in to to No Degree | Purdue University, West Lafayette, IN GPA:
Expected in 05/1997 to to High School Diploma | Oak Hill High School, Converse, IN GPA:
Additional Information

Currently applying for machine operator at Red Gold.

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Resume Overview

School Attended

  • Purdue University
  • Oak Hill High School

Job Titles Held:

  • Footwear Manager
  • Assistant Store Manager
  • Maintenance Technician
  • Shipping and Receiving Associate


  • No Degree
  • High School Diploma

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