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Food and Beverage Captain Resume Example

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FOOD AND BEVERAGE CAPTAIN
Professional Summary

Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Document review expert with the demonstrated ability to negotiate, research and communicate verbally and in writing effectively. Provide leadership vision, direction, development and maintenance of multiple complex and time sensitive goals for any and all the companies that directly impact the business strategies of the organization. Strong organizational skills and ability to think strategically and react quickly to internal and external needs.

Skills
  • Conflict resolution
  • Motivational techniques
  • Energetic personality
  • Strong verbal communication
  • Research skills
  • Regulatory compliance
  • Employee training/supervision
  • Typing 70 WPM
  • Proofreading and editing
  • Networking and relationship building
  • Social Media Management
Work History
11/2019 to Current
Food and Beverage Captain at Pinehurst ResortPinehurst Brewing Co. & Ryder Cup Lounge – Pinehurst, North Carolina
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Managed employees throughout preparation and service of two meals per day.
  • Set schedules for approximately ten staff by planning and designating shifts and hours.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained new employees on proper protocols and customer service standards.
  • Submitted orders for new inventory.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Edited, toned, captioned and uploaded photographs for media publications advertising retail, culinary specials, and outlet needs.
  • Work group member to outline and develop service standards to be implemented resort-wide.
  • Charter member of Pinehurst Resort's Diversity, Equality, and Inclusion Council, chaired by Human Resources staff.
  • Developedand updated financial, staffing, and trends tracking spreadsheets using a variety of software applications.
10/2009 to 12/2019
Health Information, Unit Secretary, CaseworkerDepartment Of Justice, Federal Bureau Of Prisons – Bennettsville, SC
  • Held three positions with the Federal Bureau of Prisons, as well as multiple collateral duties (ex: Diversity Management Instructor and Liaison with EEO Officer, Time and Attendance Clerk, Evidence Recovery Team). 1. Health Information Technician from October 2009-January 2011 2. Unit Secretary January 2011-July 2015 3. Case Manager/Caseworker July 2015-December 2019.
  • Planned and executed major aspects of meeting management, including selecting sites, developing training materials, and providing on-site management for assigned meetings.
  • Ten years experience as Time and Attendance administration clerk, for approximately 32 staff, including proper application of law (Code of Federal Regulation) pertaining to use of FMLA, FFLA, Official Time, Leave Without Pay, Sick Leave, Annual Leave, and shift differentials.
  • Expert correspondence generation and review for routing to executive staff and external agencies
  • Responsible for supervision of approximately 15 staff members as Acting Unit Manager and managed approximately 800 offenders
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Coordinating responses to emergency situations arising in different prison locations
  • Responsible for inmate intake and discharge while ensuring timely completion of legal correspondence
  • Responsible for oversight of inmate housekeeping and sanitation of common areas
  • Develop and conducts new hire training programs such as Diversity Management, Equal Employment Opportunity, Conflict Resolution, Code of Federal Regulation, and various administrative tasks.
  • Monitors and processed information for policy compliance, working closely with internal staff, external government entities, and other business units
  • Responsible for inmate medical charge and central file accountability, maintenance, and records release in accordance with the Freedom of Information Act and Privacy Act
  • Maintained consistent email communication with vendors to confirm and track orders and verify price revisions on purchase orders.
  • Maintained current training of local, state and federal guidelines for daily office management and emergency response.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • As a Unit Secretary to three Unit Managers for six years, prior to my promotion to Caseworker, I specialized in taking meeting minutes, office equipment troubleshooting, switchboard operation, setting and monitoring work flow and deadlines for approximately thirty staff.
  • Maintained a Public Trust Federal Security Clearance throughout my tenure.
07/2007 to 03/2009
Medical Office ManagerRichmond Pediatrics – Rockingham, North Carolina
  • Ensured compliance with HIPAA, the Privacy Act, and the Freedom of Information Act (FOIA)
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Interacted and communicated easily with department personnel and public.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Developed policies and procedures for effective practice management.
  • Entered orders into EMR system efficiently and without errors.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Implemented new coding procedures which marginally reduced billing mistakes simplified processes.
Education
Criminal Justice2010 - 2011 Richmond Community College - Hamlet, NC
06/2004
High School Diploma
2001 - 2004 Richmond Senior High School - Rockingham, NC
Brand Ambassador/Media Influencer: Riot Southern Pines, Clean Juice Southern Pines

Affiliations:

  • Member of Riot Southern Pines Ambassador Team: Reviews and endorses various store brands in order to engage the community in products and health-oriented events hosted by Riot and it's affiliates
  • Clean Juice Ambassador: Informs the local community, via social media and events, of the organic nutritional options available at Clean Juice. Responsible for bolstering Clean Juice's reputation and customer base
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Resume Overview

Companies Worked For:

  • Pinehurst Brewing Co. & Ryder Cup Lounge
  • Department Of Justice, Federal Bureau Of Prisons
  • Richmond Pediatrics

School Attended

  • 2010 - 2011 Richmond Community College
  • 2001 - 2004 Richmond Senior High School

Job Titles Held:

  • Food and Beverage Captain at Pinehurst Resort
  • Health Information, Unit Secretary, Caseworker
  • Medical Office Manager

Degrees

  • Criminal Justice
    High School Diploma

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