Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Friendly energetic and hardworking Manager/ Sever skills with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues. I am a motivating team leader with 10+ years of experience in a leadership roles. Dedicated to safety, efficiency and proactive organization. Skilled in working with a team to accomplish goals, drive productivity and improve process operations. Also dedicated to superb quality assurance and maintaining efficiency for any task without supervision.

  • Managerial experience
  • ServSafe
  • Opening and closing procedures
  • Food safety understanding
  • Business operations
  • Team management
  • Organization
  • Customer service
  • Supervision
  • Inventory management
  • Team building
  • Relationship development
  • First Aid/CPR
FOH Manager / Server Manager, 12/2016 - 03/2020
Pure Hockey Dover, DE,
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
FOH Manager / Sever Manager, 05/2014 - 04/2019
The Black Whale Seafood & Rawbar City, STATE,
  • Recognized by management for providing exceptional customer service.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Handled guest complaints quickly using a calm demeanor and professionalism, maintaining positive dining experience for everyone.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Coached and developed team members to support employee growth and development.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Managed opening and closing duties along with responsibility with money and safe access.
  • Managed liquor inventory for weekly and end of the month count
Store Manager, 08/2014 - 04/2017
Dunkin Donuts City, STATE,
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed day-to-day operations, including supervision and assignment delegation for 25-35 member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Oversaw personnel recruitment, performance and scheduling.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Busser to Server, 12/2007 - 05/2014
New Bedford Yacht Club City, STATE,
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
: Deaf Studies, Expected in
Bristol Community College - Fall River, MA
High School Diploma: , Expected in 06/2011
New Bedford High School - New Bedford, MA
  • ServSafe
  • First Aid/CPR

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School Attended

  • Bristol Community College
  • New Bedford High School

Job Titles Held:

  • FOH Manager / Server Manager
  • FOH Manager / Sever Manager
  • Store Manager
  • Busser to Server


  • High School Diploma

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