Friendly energetic and hardworking Manager/ Sever skills with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues. I am a motivating team leader with 10+ years of experience in a leadership roles. Dedicated to safety, efficiency and proactive organization. Skilled in working with a team to accomplish goals, drive productivity and improve process operations. Also dedicated to superb quality assurance and maintaining efficiency for any task without supervision.
Skills
Managerial experience
ServSafe
Opening and closing procedures
Food safety understanding
Business operations
Team management
Organization
Customer service
Supervision
Inventory management
Team building
Relationship development
First Aid/CPR
Experience
FOH Manager / Server Manager, 12/2016 - 03/2020 Pure Hockey – Dover, DE,
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
FOH Manager / Sever Manager, 05/2014 - 04/2019 The Black Whale Seafood & Rawbar – City, STATE,
Recognized by management for providing exceptional customer service.
Monitored all FOH staff certifications to ensure compliance with industry standards.
Handled guest complaints quickly using a calm demeanor and professionalism, maintaining positive dining experience for everyone.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Coached and developed team members to support employee growth and development.
Maximized profit and revenue through upselling and cross-selling techniques.
Implemented company training programs to help employees easily follow best practices and company standards.
Handled complaints, settled disputes and resolved customer conflicts.
Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
Managed opening and closing duties along with responsibility with money and safe access.
Managed liquor inventory for weekly and end of the month count
Store Manager, 08/2014 - 04/2017 Dunkin Donuts – City, STATE,
Executed new training initiative to improve skills and develop leaders from within.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed day-to-day operations, including supervision and assignment delegation for 25-35 member team.
Led employee performance reviews and discussed improvement strategies with each team member.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Oversaw personnel recruitment, performance and scheduling.
Analyzed employee workloads to meet seasonal fluctuation needs.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Maintained open and professional team relationships to quickly identify and resolve issues.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Updated store pricing, signage and merchandising based on current promotions.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Busser to Server, 12/2007 - 05/2014 New Bedford Yacht Club – City, STATE,
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
: Deaf Studies, Expected in - Bristol Community College - Fall River, MA GPA:
High School Diploma: , Expected in 06/2011 - New Bedford High School - New Bedford, MA GPA:
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