Outgoing Partner as well as a Restaurant professional with 10 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the organization. I am a consistent hard working, highly motivated person. I enjoy working with the public. I feel I am a friendly, outgoing and a dependable person. I am looking to improve my position in the workforce, expand my knowledge and skills.
Highlights
Highly responsible and reliable
Point of Sale (POS) system operation
Works well under pressure
Exceptional interpersonal skills
Extensive hospitality background
Trained in liquor, wine and food service
High-volume dining
Mathematical aptitude
Back of house operations understanding
Ability to handle fast-paced environment
Strong customer relationship builder
Cash handling
Food handling knowledge
Ability to handle/resolve problems
Interviewing and training ability
Menu development skills
Non-smoker
Proficiency in inventory and ordering
Reliable, punctual and committed to customer service
Team-oriented
Well groomed
Willing to work under pressure
Accomplishments
Experience
Hubble & Hudson KitchenThe Woodlands, TXFOH/BOH/Cashier/Expo/Barista/ Runner09/2013 to Current
Consistently adhered to quality expectations and standards.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Skillfully anticipated and addressed guests' service needs.
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests. Appropriately suggested additional items to customers to increase restaurant sales.
StarbucksThe Woodlands, United States, TXShift01/2011 to 10/2014
Greeted guests and communicated about wait time.
Informed and explained the menu to customers controlled the work of the bartender's team.
Cleaned freezers and heating equipment.
Dealt with customer payments.
Cleaned the working area and equipment.
Organized staff schedules.
Estimated and ordered food and other supplies on daily basis.
Kept in excellent condition glasses, utensils and bar equipment.
Prepared and served all kind of hot and cold drinks.
Established a proper production chain and organized staff to ensure appropriate delivery of services.
Appropriately suggested additional items to customers to increase restaurant sales.
StarbucksThe Woodlands, United States, TXShift01/2011 to 10/2014
Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Maintained neat and attractive bakery food cases. Continually kept carpets and floor clear of debris. Greeted guests and communicated about wait time. Maximized table turns and rotated seating for maximum guest satisfaction. Actively complied with all health department regulations and rectified issues immediately. Dealt with customer payments.
Informed and explained the menu to customers controlled the work of the bartender's team.
Cleaned freezers and heating equipment.
Dealt with customer payments.
Cleaned the working area and equipment.
Organized staff schedules.
Estimated and ordered food and other supplies on daily basis.
Kept in excellent condition glasses, utensils and bar equipment.
Prepared and served all kind of hot and cold drinks.
Established a proper production chain and organized staff to ensure appropriate delivery of services.
Paul Wasserloos CPAHouston, TXOffice Assistant01/2009 to 01/2011
United States) Used MS Access Database software to keep records of clients, invoices, payments and cancellations.
Greeted and directed professional visits.
Customer billing, set-up new jobs and maintenance of current inventory pricing.
Tracked and maintained office assets, managed expense reports, and ordered supplies.
Organized Director, calendars, travel arrangements, meetings, and events; Distributed mail and internal correspondence.
Cheesecake FactoryThe Woodlands, United States, TXBakery Supervisor01/2004 to 01/2008
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Maintained an accurate wait list. Greeted guests and communicated about wait time. Dealt with customer payments.
Calculated costs of supplies.
Demonstrated cooks the preparation and presentation of food in services.
Kept contact with cookers, serving staff and patrons to meet client requirements.
Arranged customers' reservations.
Offered information about the restaurant specialties.
Prepared drinks and food ingredients.
Welcomed guests and seat them at tables.
Panera BreadHouston, United States, TXShift Supervisor01/2002 to 01/2004
Determined variety and quantity of pastry to bake.
Prepared different pies, tops, meringues and creams.
Prepared dough and batters to make different kind of bread and other recipes.
Dealt with customer payments.
Ordered and received supplies and retail products.
Prepared and served all kind of hot and cold drinks.
Designed food presentation.
Informed and explained the menu to customers Inspected equipment and work areas to guarantee they fulfill the established sanitary and safety regulations Calculated costs of supplies.
Welcomed guests and seat them at tables.
Offered information about the restaurant specialties.
Kept contact with cookers, serving staff and patrons to meet client requirements.
New York PizzeriaHouston, United States, TXAssistant Manager01/2001 to 01/2004
Prepared drinks and food ingredients.
Supervised and coordinated planning, budgets, purchases and all food processes in the restaurant.
Welcomed guests and seat them at tables.
Discussed and negotiated prices with suppliers.
Instructed the cooks about new cooking techniques.
Organized the food, meat, products, vegetables, fruits to show them attractive to customers.
Established a proper production chain and organized staff to ensure appropriate delivery of services.
Inspected equipment and work areas to guarantee they fulfill the established sanitary and safety regulations Informed and explained the menu to customers Dealt with customer payments.
Cleaned freezers and heating equipment.
Prepared dough and batters to make different kind of bread and other recipes.
Determined variety and quantity of pastry to bake.
Ordered and received supplies and retail products.
Education
Business2009Houston Community College, Houston, TX
BBA:Business Administration AccountingMay 2014University of Houston, Houston, TXBusiness Administration Accounting
