Jessica Claire
Customer Service Associate- Retail
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated professional well-versed in building productive relationships and resolving complex issues. Brings 15+ years background maintaining customer satisfaction and contributing to company success. Proficient in excel and Micro Word. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/ General Laborer/ Delivery industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Customer Service
  • Efficiency and Time Management
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Dependability and Honesty
  • Ability to Lift 50 Pounds
  • Packaging and Picking
  • Organizational Skills/ Time Management
  • Loading and Unloading
  • Damage Prevention/ Corrective Actions
  • Operational Efficiency and Safety
Work History
Flex Driver, 04/2019 to 12/2021
Pizza HutHennessey, OK,
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Security Guard, 08/2019 to 11/2019
Archer Daniels Midland CompanyHamburg, NY,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Checked and verified photo identification prior to granting facility access.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Oversaw entry and exit of up to 50-100 employees and visitors daily.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Caregiver, 07/2019 to 09/2019
Snowline HospiceEl Dorado, CA,
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
General Labor Worker, 04/2009 to 08/2012
Tyson FoodsAmarillo, TX,
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Maintained and repaired facilities, equipment and tools.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Adhered to company policies, safety procedures and performance standards.
  • Restocked items on shelves and bins to keep inventory available.
  • Offered exceptional customer service to all guests.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Worked in team environment to maintain high levels of productivity.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Organized materials, tools and equipment to supply team members.
  • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
  • Read and understood plans and technical documentation for each job.
  • Maintained team safety by controlling traffic around and within site.
  • Provided first class customer service to meet deadlines with guaranteed satisfaction.
  • Assisted co-workers in cellar/winery with carrying out tasks by transporting wine, operating equipment and completing basic support tasks.
  • Monitored materials inventory and requested items for restocking for each job.
  • Signaled equipment operators to complete proper alignments, movements and adjustments.
  • Fully cooperated with Cellar workers to deliver team-oriented atmosphere on large-scale projects.
  • Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
  • Contributed Safety and communication skills to enhance team productivity and maintain project schedules.
  • Closely monitored coworkers, filtering/wine transfers and work areas to minimize safety accidents and maximize productivity.
High School Diploma: , Expected in 07/1997
Tokay High School - Lodi, CA

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School Attended

  • Tokay High School

Job Titles Held:

  • Flex Driver
  • Security Guard
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  • General Labor Worker


  • High School Diploma

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