flagship manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
WWW:
Professional Summary
Proficient Manager dedicated to hiring top-notch associates and maintaining smooth, efficient and highly successful business operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Accomplishments
Increased sales by coaching department managers on new procedures and operational standards.
Resolved product issue through consumer testing.
Achieved customer satisfaction ranking by introducing new strategies to improve customer feedback
Achieved Exceptional rating on two separate occasions by successfully passing Internal Audits with accuracy and efficiency.
Skills
Business Leadership
People Planning
Recruitment and Hiring
Problem Anticipation and Resolution
Performance Management
Training Management
Verbal and Written Communication
Business Forecasting
Multitasking and Prioritization
Presentation Development and Delivery
Originality and Creativity
Team Leadership
Employee Motivation
Work History
Flagship Manager, 01/2018 to Current Amc Entertainment Inc. – Shenandoah, TX,
Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Exceeded operational goals/ targets with motivational approaches focused on continuous improvement and strategic goal attainment.
Increased customer satisfaction scores with double digit results.
Managed and motivated core team to increase revenue and profitability.
Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.
Effectively built and managed relationships with internal and external business partners
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Led targeted training programs to educate staff on product benefits and service capabilities.
Managed inventory control, cash control and store opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal performance and awareness
Supervised/ supported between 9 and 11 locations to enforce high-quality standards of operation.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership teams.
Modeled best practices for sales, customer service and leadership.
Senior Manager, 01/2016 to 01/2018 Goodwill Redwood Empire – Santa Clara, CA,
Provided support and leadership to top performing teams through actions of assistant managers, supervisors, and entry level team member
Managed multiple, large-scale projects across four (4) sites.
Ensured attainment of sales performance, profitability, and customer experience objectives
Evaluated hiring, firing and promotions requests.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Supervised and directed Assistant Managers and entry level team members to keep projects on-track and tasks prioritized.
Oversaw reporting functions to executive leadership.
Collaborated with vendors, suppliers and transport carriers.
Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
Optimized operational continuity by implementing enhanced inventory documentation.
Senior Store Manager, 01/2011 to 01/2016 FedEx Office – City, STATE,
Served instrumental role in organizational transformation and implementation and participated in several successful large-scale corporate restructurings
Identified and recommended areas for improvement in processes with targeted solutions.
Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
Promoted business strategy by implementing improvements based on guest feedback.
Planned and assigned workload by delegating tasks and directing team members.
Streamlined operations and budgeted effectively to decrease spending
Monitored over 15 employees' day-to-day activities and made plans to rectify issues
Developed and launched loss-prevention program, reducing theft 3%
Strategically managed resources, milestones and budgets, realizing savings in operational expenses
Education
Master of Business Administration: Business Administration And Management, Expected in 05/2018 to University of Phoenix - Tempe, AZ GPA:
Professional development in Organizational problem-solving
Presentation/Public Speaking
Operations Management
Vendor Management
Business Process Improvement
Supply Chain Management
Cross-functional Team Management
Bachelor of Science: Business Management, Expected in 05/2015 to Dillard University - New Orleans, LA GPA:
Professional development in successfully implementing strategies for business growth.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.