Focused Office Manager successful in contract negotiation and process improvement. Polished and poised and known for having exceptional drive with terrific customer service experience. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Skills
Negotiation
Documentation and reporting
Customer communication
Schedule management
Supervision and training
Customer retention
Sound judgment
Proficient in Microsoft Office
Ability to stay calm in high stress situations
Experience
Laborer, 01/2022 - Current Us Concrete Inc – Maspeth, NY,
Performed repetitive assembly tasks with hand and power tools and automated equipment.
Collaborated with team members to complete assigned tasks and meet tight deadlines.
Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Completed variety of physical labor tasks.
Controlled traffic in and around work zones.
Cut materials into specified sizes for installation using tile cutters and power saws.
Our crew set up FEMA trailers and other mobile homes in Louisiana and across Texas.
First Year Apprentice Electrician, 11/2020 - 04/2022 Lineage Logistics – Des Moines, IA,
At Evans Electric, we did complete remodeling jobs that consisted of electrical projects, demo, drywall installation, carpentry, plumbing, and any other needs of the customers.
Installed professional wiring systems and correctly connected wires to receptacles under guidance from construction team.
Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
Measured and prepared supplies for electrical tasks.
Maintained organization, cleanliness and safety in work areas.
Kept work areas clean, neat and free of hazards.
Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs.
Set up equipment and configured settings for optimal performance.
Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
Listened to directives of senior electrical professionals to complete efficient tasks.
Worked in team-based environment to accomplish projects.
Put in new new electrical components, fixtures and motors.
Assisted with electrical installation tasks, including new wiring and breaker box installation.
Gathered required tools and equipment for each task to increase efficiency.
Verified measurements and made accurate cuts to avoid wasting materials on job sites.
Kept work areas clean, neat and organized for efficient operations.
Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
Dug trenches and created holes to pull conduit and install supports.
Owner/Operator, 01/2018 - 02/2019 Advanced Auto Recovery – City, STATE,
Generated high-quality leads by building strong professional network.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Interfaced directly with over 40 clients regularly to promote business offerings, answer questions and secure orders.
Devised and implemented marketing strategies to attract 20 new clients during the first month of business.
Spearheaded creation of company branding and marketing materials.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Maintained safe driving habits to protect property and general public on roadways.
Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Loaded, balanced and secured product to safely transport goods.
Reviewed all vehicles in fleet on a daily basis to determine those requiring immediate repairs and maintenance work.
Worked with transport carrier to deliver vehicles to more than 4 locations per month.
Completed efficient transfers at hubs and final destinations to keep routes on schedule.
Monitored regular wear and tear on truck and inspected equipment to assess more critical maintenance needs.
Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Used self-loading tow truck to assist with loading and unloading vehicles and properly securing items for long road trips.
Automated office operations to manage client correspondence, record tracking and data communications.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Oversaw office financial management, including AP/AR and payroll administration.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Quoted and prepared proposals for business services such as regular towing, repossessions and private property impounds.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Managed office inventory by maintaining documentation of stock.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Oversaw daily functions.
Liaised with court personnel, city magistrates, police departments and bank administrators to ensure successful office operations.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Monitored office inventory to maintain adequate supply levels and order products.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Set up new files and assigned tracking numbers.
Managed daily operations within the office by supporting continuous delivery of excellent services and care.
Served as main point of contact for outside vendors.
Greeted visitors promptly and directed to correct locations.
Managed financial documentations such as expense reports and invoices.
Liaised directly with customers to meet needs and maintain satisfaction.
Cultivated community relations and worked with teams to ensure program optimization.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Collaborated closely with company owner to effectively smooth and improve office operations.
Mitigated project downtime by effectively managing, scheduling and dispatching drivers.
Updated employee paperwork and records.
Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Supported owner and drivers with smooth and efficient clerical and dispatch support, both in the office and in the field.
Scheduled appointments and maintained master calendar.
Saved time, spearheading special projects through effective emergency resolution.
Performed repossessions and private property impounds.
Assisted drivers on accident scenes.
Released vehicles, with strict adherence to TDLR guidelines.
Education and Training
GED: , Expected in 05/1997 - Hirschi High School - Wichita Falls, TX GPA:
Please do not allow this to cloud your judgment on my intellectual abilities. There were extenuating circumstances that led to me getting my GED instead of diploma. Feel free to ask about those details in an interview.
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