Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Flexible hard worker ready to learn and contribute to team success.
Skills
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Experience
02/2020 to Current Firearms Manager Rural King | Vincennes, IN,
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed [number] employees.
- Directed and supervised staff performance.
- Trained and developed [Number] employees through constructive feedback and focus on long-term career growth.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Assigned [Number] employees to specific duties to best meet needs of store.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Recognized for exceptional shift performance.
- Built lasting client relationships by organizing and planning sales events.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
06/2018 to 02/2020 Firearms Sales Associate Osf Healthcare | Heyworth, IL,
- Completed required paperwork and background checks for each purchase.
- Kept inventory of firearms and ammunition well-organized, stocked and secure.
- Advised customers on correct weapons, ammunition and accessories for intended uses.
- Connected with customers using strong conversational skills to uncover unique needs.
- Increased sales by cross-selling firearms and accessories purchases.
- Maintained organized and completed payment and purchase records for in-store and special events sales.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Used [Type] register system to ring up customer purchases, process payments and issue receipts.
09/2017 to 05/2018 911 Dispatcher City Of Glasgow | City, STATE,
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests such as BOLOs.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
- Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information, including phone numbers and addresses.
- Asked probing questions to get to root of caller's issues.
- Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
- Responded professionally to telephone calls.
- Monitored switchboard and dispatched emergency services.
- Executed proficiency in digital telephone systems.
- Co-operated with law enforcement agencies to provide evidence and assist with investigations.
- Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
- Carried out multiple fire dispatch assignments in [Type] region, monitoring communications in case crews needed backup.
- Utilized [Technology] to record all phone calls.
03/2017 to 09/2017 Security Officer Securitas Security Services USA | City, STATE,
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented all security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded all activity in daily officer report.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
- Immediately reported safety hazards for remediation response.
Education and Training
Expected in 05/2016 High School Diploma | Glasgow High School, Glasgow, KY
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School Attended
- Glasgow High School
Job Titles Held:
- Firearms Manager
- Firearms Sales Associate
- 911 Dispatcher
- Security Officer
Degrees
- High School Diploma
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