Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Flexible hard worker ready to learn and contribute to team success.

  • Store growth planning
  • Creating marketing plans
  • Leadership development
  • Building brand awareness
  • Customer outreach
  • Driving business growth
  • People skills
  • Active listening
  • Reliable and trustworthy
  • Decision-making
  • Conflict resolution
  • Working collaboratively
  • Relationship building
  • Team management
  • Multitasking
  • Basic math
  • Time management
  • Microsoft Office
  • Map reading abilities
  • Computer-based dispatch systems
  • Organization
  • Information documentation
  • Project planning
  • Customer service
  • Friendly, positive attitude
  • Critical thinking
  • Teambuilding
  • Training & Development
  • Maintenance & Repair
  • Troubleshooting
  • Problem resolution
02/2020 to Current Firearms Manager Rural King | Vincennes, IN,
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Managed [number] employees.
  • Directed and supervised staff performance.
  • Trained and developed [Number] employees through constructive feedback and focus on long-term career growth.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Assigned [Number] employees to specific duties to best meet needs of store.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Recognized for exceptional shift performance.
  • Built lasting client relationships by organizing and planning sales events.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
06/2018 to 02/2020 Firearms Sales Associate Osf Healthcare | Heyworth, IL,
  • Completed required paperwork and background checks for each purchase.
  • Kept inventory of firearms and ammunition well-organized, stocked and secure.
  • Advised customers on correct weapons, ammunition and accessories for intended uses.
  • Connected with customers using strong conversational skills to uncover unique needs.
  • Increased sales by cross-selling firearms and accessories purchases.
  • Maintained organized and completed payment and purchase records for in-store and special events sales.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
09/2017 to 05/2018 911 Dispatcher City Of Glasgow | City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Monitored switchboard and dispatched emergency services.
  • Executed proficiency in digital telephone systems.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
  • Carried out multiple fire dispatch assignments in [Type] region, monitoring communications in case crews needed backup.
  • Utilized [Technology] to record all phone calls.
03/2017 to 09/2017 Security Officer Securitas Security Services USA | City, STATE,
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded all activity in daily officer report.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Immediately reported safety hazards for remediation response.
Education and Training
Expected in 05/2016 High School Diploma | Glasgow High School, Glasgow, KY GPA:

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  • High School Diploma

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