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Professional Summary
I am a nursing student at the University of Mary Hardin-Baylor seeking new challenges and opportunities as a Student Nurse Tech to demonstrate my leadership, organizational, and management skills in patient care. I wish to obtain a more challenging position where my knowledge and skills can be utilized to the fullest and provide opportunity for advancement based on performance.
Licenses
CPR certified through American Heart Association
Skill Highlights
Microsoft Office, Windows XP, and Microsoft Excel
Epic Systems
Possesses strong ability to lead and motivate subordinates and communicates well at all levels of management
Proves ability to work independent without supervision or as team player
Organizes and possesses strong worth ethics
Flow sheet charting
Medical clinical procedures comprehension
Mobility assistance
Infection control standards expert
Geriatric treatment knowledge
Medication administration expert
Skilled in conducting physical examinations
Professional Experience
04/2012 to 07/2015Financial Aid Specialist/Human Resources RepresentativeUl | Newton, IA,
Coordinated with financial institutions for the status of student loan applications and reviewed student financial aid files as well as aided student retention.
Handled telephone and email requests and queries
Recommended learners suitable finance information and coached learners on financial aid
Highly skilled in counseling existing and prospective students in financial aid programs
In depth knowledge of Federal and State Grant and loan programs
Hands-on experience with Return to Title IV calculations
Initiating proactive outreach efforts including outbound calls and emails to existing learners to address updates or changes or actions needed that the learner may not be aware of
Maintained average handle time, average hold time and schedule adherence monthly
Interact with representatives from visiting colleges and universities to explain processes, discuss student and parent interactions and determine methods for improving service delivery
Assisted with irate and escalated supervisor calls, chats and tickets.
Experienced in assisting with managing payroll administration, HR policies and procedures, labor and employee relations and staff recruitment and retention.
10/2007 to 2011Customer Service Professional IIArthur J Gallagher & Co. | Traverse City, MI,
Responsible for answering the telephone to respond to customer inquiries concerning loans based on Sallie Mae and DOE guidelines.
Assessing account status to provide accurate information on all aspects of the loan and to advise customer accordingly.
Trained in Private credit and exports.
Knowledgeable on all repayment options available, ensures payment are applied correctly and other duties as assigned to meet the goals of SLMA.
Perform account adjustments when needed.
Excellent communication and organizational skills I am skilled on all servicing splits within the servicing call center.
11/2005 to 11/2007Customer Service AssociateUniversity Of Florida | Gainesville, FL,
Assist Customers with Bill Summaries ensuring that they have full understanding of Capital One Products and Services.
Act as SME (Subject Matter Expert) for training classes, answering questions and providing directions for How-To.
Educate customers on Bill Adjustments and adjust bills/billing updates accordingly.
03/2005 to 09/2005Telephone InterviewerLevi Strauss & Co. | San Francisco, CA,
Customer Service.
Conducted Interviews with different citizens in order to retrieve Census for United States.
03/2003 to 2005FT SupervisorMaidenfom Inc. | City, STATE,
Customer Service
Maintained office library of required procedures, policies and manuals
Performed a variety of administrative clerical duties
Updated and maintained calendars and files
Managed and created merchandising displays
Answered phones, directed calls and provided general information and assistance.
Education and Training
Expected in 2002High School Diploma | North Hagerstown High School, Hagerstown, MDGPA:
Expected in Associates Medical Assistant | Medical Assistant Hagerstown Business College, Hagerstown, MDGPA:
2005
Expected in Associate of Applied Science | Emergency Medicine Hagerstown Junior College, Hagerstown, MDGPA:
2003
Expected in 2015Associate of Arts | Pre-Nursing Central Texas College , Killeen, TXGPA:
Expected in Bachelor of Science | Nursing University of Mary Hardin-Baylor, Killeen, TXGPA:
2015 - current
Skills
Clinical experience at Scott & White Hospital - Temple
Medicine administration, tracheal/nasopharyngeal suctioning, nasogastric tube, wound dressing, ostomy bag, female/male catheter, venipuncture, central line dressing, physical assessment including manual vitals, female/male perineal care, charting
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Resume Overview
School Attended
North Hagerstown High School
Hagerstown Business College
Hagerstown Junior College
Central Texas College
University of Mary Hardin-Baylor
Job Titles Held:
Financial Aid Specialist/Human Resources Representative