Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a nursing student at the University of Mary Hardin-Baylor seeking new challenges and opportunities as a Student Nurse Tech to demonstrate my leadership, organizational, and management skills in patient care. I wish to obtain a more challenging position where my knowledge and skills can be utilized to the fullest and provide opportunity for advancement based on performance.


CPR certified through American Heart Association

Skill Highlights
  • Microsoft Office, Windows XP, and Microsoft Excel
  • Epic Systems
  • Possesses strong ability to lead and motivate subordinates and communicates well at all levels of management
  • Proves ability to work independent without supervision or as team player
  • Organizes and possesses strong worth ethics
  • Flow sheet charting
  • Medical clinical procedures comprehension
  • Mobility assistance
  • Infection control standards expert
  • Geriatric treatment knowledge
  • Medication administration expert
  • Skilled in conducting physical examinations
Professional Experience
04/2012 to 07/2015 Financial Aid Specialist/Human Resources Representative Ul | Newton, IA,
  • Coordinated with financial institutions for the status of student loan applications and reviewed student financial aid files as well as aided student retention.
  • Handled telephone and email requests and queries
  • Recommended learners suitable finance information and coached learners on financial aid
  • Highly skilled in counseling existing and prospective students in financial aid programs
  • In depth knowledge of Federal and State Grant and loan programs
  • Hands-on experience with Return to Title IV calculations
  • Initiating proactive outreach efforts including outbound calls and emails to existing learners to address updates or changes or actions needed that the learner may not be aware of
  • Maintained average handle time, average hold time and schedule adherence monthly
  • Interact with representatives from visiting colleges and universities to explain processes, discuss student and parent interactions and determine methods for improving service delivery
  • Assisted with irate and escalated supervisor calls, chats and tickets.
  • Experienced in assisting with managing payroll administration, HR policies and procedures, labor and employee relations and staff recruitment and retention.
10/2007 to 2011 Customer Service Professional II Arthur J Gallagher & Co. | Traverse City, MI,
  • Responsible for answering the telephone to respond to customer inquiries concerning loans based on Sallie Mae and DOE guidelines.
  • Assessing account status to provide accurate information on all aspects of the loan and to advise customer accordingly.
  • Trained in Private credit and exports.
  • Knowledgeable on all repayment options available, ensures payment are applied correctly and other duties as assigned to meet the goals of SLMA.
  • Perform account adjustments when needed.
  • Excellent communication and organizational skills I am skilled on all servicing splits within the servicing call center.
11/2005 to 11/2007 Customer Service Associate University Of Florida | Gainesville, FL,
  • Assist Customers with Bill Summaries ensuring that they have full understanding of Capital One Products and Services.
  • Act as SME (Subject Matter Expert) for training classes, answering questions and providing directions for How-To.
  • Educate customers on Bill Adjustments and adjust bills/billing updates accordingly.
03/2005 to 09/2005 Telephone Interviewer Levi Strauss & Co. | San Francisco, CA,
  • Customer Service.
  • Conducted Interviews with different citizens in order to retrieve Census for United States.
03/2003 to 2005 FT Supervisor Maidenfom Inc. | City, STATE,
  • Customer Service
  • Maintained office library of required procedures, policies and manuals
  • Performed a variety of administrative clerical duties
  • Updated and maintained calendars and files
  • Managed and created merchandising displays
  • Answered phones, directed calls and provided general information and assistance.
Education and Training
Expected in 2002 High School Diploma | North Hagerstown High School, Hagerstown, MD GPA:

Expected in Associates Medical Assistant | Medical Assistant Hagerstown Business College, Hagerstown, MD GPA:


Expected in Associate of Applied Science | Emergency Medicine Hagerstown Junior College, Hagerstown, MD GPA:


Expected in 2015 Associate of Arts | Pre-Nursing Central Texas College , Killeen, TX GPA:
Expected in Bachelor of Science | Nursing University of Mary Hardin-Baylor, Killeen, TX GPA:

2015 - current

  • Clinical experience at Scott & White Hospital - Temple

  • Medicine administration, tracheal/nasopharyngeal suctioning, nasogastric tube, wound dressing, ostomy bag, female/male catheter, venipuncture, central line dressing, physical assessment including manual vitals, female/male perineal care, charting
  • Excellent communication, organization, administration skills

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Resume Overview

School Attended

  • North Hagerstown High School
  • Hagerstown Business College
  • Hagerstown Junior College
  • Central Texas College
  • University of Mary Hardin-Baylor

Job Titles Held:

  • Financial Aid Specialist/Human Resources Representative
  • Customer Service Professional II
  • Customer Service Associate
  • Telephone Interviewer
  • FT Supervisor


  • High School Diploma
  • Associates Medical Assistant
  • Associate of Applied Science
  • Associate of Arts
  • Bachelor of Science

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