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Financial Aid Specialist/Human Resources Representative Resume Example

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FINANCIAL AID SPECIALIST/HUMAN RESOURCES REPRESENTATIVE
Professional Summary

I am a nursing student at the University of Mary Hardin-Baylor seeking new challenges and opportunities as a Student Nurse Tech to demonstrate my leadership, organizational, and management skills in patient care. I wish to obtain a more challenging position where my knowledge and skills can be utilized to the fullest and provide opportunity for advancement based on performance.

Licenses

CPR certified through American Heart Association

Skill Highlights
  • Microsoft Office, Windows XP, and Microsoft Excel
  • Epic Systems
  • Possesses strong ability to lead and motivate subordinates and communicates well at all levels of management
  • Proves ability to work independent without supervision or as team player
  • Organizes and possesses strong worth ethics
  • Flow sheet charting
  • Medical clinical procedures comprehension
  • Mobility assistance
  • Infection control standards expert
  • Geriatric treatment knowledge
  • Medication administration expert
  • Skilled in conducting physical examinations
Professional Experience
Financial Aid Specialist/Human Resources Representative
May 2012 to August 2015Blackboard Inc. - Killeen, TX
  • Coordinated with financial institutions for the status of student loan applications and reviewed student financial aid files as well as aided student retention.
  • Handled telephone and email requests and queries
  • Recommended learners suitable finance information and coached learners on financial aid
  • Highly skilled in counseling existing and prospective students in financial aid programs
  • In depth knowledge of Federal and State Grant and loan programs
  • Hands-on experience with Return to Title IV calculations
  • Initiating proactive outreach efforts including outbound calls and emails to existing learners to address updates or changes or actions needed that the learner may not be aware of
  • Maintained average handle time, average hold time and schedule adherence monthly
  • Interact with representatives from visiting colleges and universities to explain processes, discuss student and parent interactions and determine methods for improving service delivery
  • Assisted with irate and escalated supervisor calls, chats and tickets.
  • Experienced in assisting with managing payroll administration, HR policies and procedures, labor and employee relations and staff recruitment and retention.
Customer Service Professional II
November 2007 to January 2011Sallie Mae - Killeen, TX
  • Responsible for answering the telephone to respond to customer inquiries concerning loans based on Sallie Mae and DOE guidelines.
  • Assessing account status to provide accurate information on all aspects of the loan and to advise customer accordingly.
  • Trained in Private credit and exports.
  • Knowledgeable on all repayment options available, ensures payment are applied correctly and other duties as assigned to meet the goals of SLMA.
  • Perform account adjustments when needed.
  • Excellent communication and organizational skills I am skilled on all servicing splits within the servicing call center.
Customer Service Associate
November 2005 to November 2007Convergy's Co - Killeen, TX
  • Assist Customers with Bill Summaries ensuring that they have full understanding of Capital One Products and Services.
  • Act as SME (Subject Matter Expert) for training classes, answering questions and providing directions for How-To.
  • Educate customers on Bill Adjustments and adjust bills/billing updates accordingly.
Telephone Interviewer
April 2005 to October 2005US Census Bureau - Killeen, TX
  • Customer Service.
  • Conducted Interviews with different citizens in order to retrieve Census for United States.
FT Supervisor
April 2003 to January 2005Maidenfom Inc. - Killeen, TX
  • Customer Service
  • Maintained office library of required procedures, policies and manuals
  • Performed a variety of administrative clerical duties
  • Updated and maintained calendars and files
  • Managed and created merchandising displays
  • Answered phones, directed calls and provided general information and assistance.
Education and Training
High School Diploma : 2002North Hagerstown High School - Hagerstown, MD
Associates Medical Assistant : Medical Assistant Hagerstown Business College - Hagerstown, MD

2005

Associate of Applied Science : Emergency Medicine Hagerstown Junior College - Hagerstown, MD

2003

Associate of Arts : Pre-Nursing , 2015Central Texas College - Killeen, TX
Bachelor of Science : Nursing University of Mary Hardin-Baylor - Killeen, TX

2015 - current

Skills
  • Clinical experience at Scott & White Hospital - Temple

  • Medicine administration, tracheal/nasopharyngeal suctioning, nasogastric tube, wound dressing, ostomy bag, female/male catheter, venipuncture, central line dressing, physical assessment including manual vitals, female/male perineal care, charting

  • Excellent communication, organization, administration skills



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Resume Overview

Companies Worked For:

  • Blackboard Inc.
  • Sallie Mae
  • Convergy's Co
  • US Census Bureau
  • Maidenfom Inc.

School Attended

  • North Hagerstown High School
  • Hagerstown Business College
  • Hagerstown Junior College
  • Central Texas College
  • University of Mary Hardin-Baylor

Job Titles Held:

  • Financial Aid Specialist/Human Resources Representative
  • Customer Service Professional II
  • Customer Service Associate
  • Telephone Interviewer
  • FT Supervisor

Degrees

  • High School Diploma : 2002
    Associates Medical Assistant : Medical Assistant
    Associate of Applied Science : Emergency Medicine
    Associate of Arts : Pre-Nursing , 2015
    Bachelor of Science : Nursing

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