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Field Investigator Resume Example

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FIELD INVESTIGATOR
Professional Summary

Highly organized and detail-oriented Administrative Assistat II with more than 35 years experience supplying thorough, organized administrative support to executives.
Skills
  • Administrative support specialist
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Excellent communication skills
  • Database management
  • Works well under pressure
  • Social media knowledge
  • Pleasant demeanor

  • Advanced clerical knowledge
  • Accounting familiarity
  • Spreadsheet management
  • Travel administration
  • Conference planning
  • Appointment setting
  • Multi-line phone proficiency
  • Accurate and detailed
  • Filing and data archiving
  • Critical thinker
Work History
Field Investigator01/2013 to Current
ICS Merrill – Jacksonville, FL
  • Visit with claimants of ICS Merrill's various clients, receiving benefits such as Worker's Compensation, Disability, Widow, Dependent Child, etc., confirming all information required for the particular case is obtained, submitting reports, recorded statements, video surveillance and uploading information pertaining to assigned cases to the case manager.
Administrative Assistant II01/1998 to 01/2013
Evonik Goldschmidt Chemical Corporation – Hopewell, Virginia
  • Support for the Sales, Marketing and Technical division.
  • Actively involved with customers, vendors, distributors and sales managers, receiving and processing sample orders, customer complaints, and technical information requests.
  • Work closely with all departments, including the Environmental Department on regulatory issues, and our cooperate headquarters in Germany, regarding our products.
  • Knowledge in a variety of programs to include MS Word, MS Excel, Outlook, Lotus Notes, SAP, CRM, Smart Partner, ADP, Concur, Adobe Acrobat, Internet and some PowerPoint and Access.
  • Gained knowledge of Tego Coating and Ink Additive products and technical terminology.
  • Maintained customer data base for various mailings.
  • Assisted in and attended the annual International Coatings Expo from 1999 to 2011.
  • Maintained inventory requirements for sample stock through SAP.
  • Generate the proper request to have all new products registered for commercial sale or for sampling in the US.
  • Generated purchase orders and Requisitions.
  • Generated production requests.
  • Built and maintained excellent working relationships with co-workers, customers, vendors, distributors and agents, both in the US and internationally.
  • Filed expense reports in Concur.
  • Department timekeeper.
  • Back up receptionist utilizing a switchboard console.
  • UPS and FedEx shipping.
  • Event planning.
  • Calendar management.
  • Travel arrangements.
  • Scheduled meetings and catering.
Accounts Payable12/1996 to 04/1998
Evonik Goldschmidt Chemical Corporation – Hopewell, VA
Accounts Payable                                                                                            1996-1998
Accounts Payable Clerk §  Worked with all departments, with in the US organization as well as international counterparts. §  Processes all invoices and generated weekly check runs. §  Balance account records at the end of each month and year ending, generating reports. §  Resolve issues that occurred with vendors and internal and external.  
Accounts Payable Clerk01/1994 to 01/1996
Spencer Propane Company – Disputanta, Virginia
  • Worked with all departments, with in the US organization as well as international counterparts.
  • Processes all invoices and generated weekly check runs.
  • Balance account records at the end of each month and year ending, generating reports.
  • Resolve issues that occurred with vendors and internal and external.
Office Manager01/1979 to 01/1994
Commonwealth Gas Services, Inc – Petersburg, Virginia
  • Researched and produced a new billing system that replaced the existing one used for seventeen years, also designed and created a new bill and envelope to accompany the new billing format.
  • Updated and improved the daily deposit procedure Designed and ordered new company receipts for faster and easier data entry of customer records.
  • Assisted Customers.
  • Completed monthly reports.
  • Handled cash and made daily deposits for the company.
  • Billing and adjustments of customer accounts.
  • Experience in greeting and assisting customers in a mature and professional manner in all areas of the company.
  • Knowledge in updating information on IBM and CRT terminals, personal computers.
  • At Commonwealth Gas Services, I had the opportunity to serve in many positions while employed to include Credit Department, Customer Service, Cashier, Receptionist and Data Entry.
Education
High School Diploma: June, 1979Dinwiddie County High School- Dinwiddie, VA
  • Coursework in Business Administration, Communications and Accounting
Knowledge in a variety of programs to include MS W
Knowledge in a variety of programs to include MS Word, MS Excel, Outlook, Lotus Notes, SAP, CRM, Smart Partner, ADP, Concur, Adobe Acrobat, Internet and some PowerPoint and Access.  Utilizing standard office equipment to include Computer, Copier, Scanner, and Calculator, Multi-line phone, Switchboard Console, Postage Machine, Digital Camera, Video Camera, Recorder and Cell Phone. 
Skills
Adobe Acrobat, ADP, Balance, benefits, Billing, billing system, Cashier, Credit, CRM, CRT, clients, Customer Service, Data Entry, data base, Event planning, IBM, Ink, inventory, Lotus Notes, Marketing, meetings, Access, MS Excel, Outlook, PowerPoint, MS Word, Processes, receiving, Receptionist, Sales, SAP, shipping, switchboard, Travel arrangements, video
Additional Information
Reliable starter who works well independently or with a team to get tasks accomplished.  Attention to detail.  Excellent communication and relationship building skills.  Work effectively with colleagues, superiors, vendors and or customers.  I have an excellent work ethic and the ability to multi-task in a fast paced environment.
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Resume Overview

Companies Worked For:

  • ICS Merrill
  • Evonik Goldschmidt Chemical Corporation
  • Spencer Propane Company
  • Commonwealth Gas Services, Inc

School Attended

  • Dinwiddie County High School

Job Titles Held:

  • Field Investigator
  • Administrative Assistant II
  • Accounts Payable
  • Accounts Payable Clerk
  • Office Manager

Degrees

  • High School Diploma : June, 1979

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