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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly efficient splicer offering excellent skills in installation, repair and maintenance services. Team-oriented and hardworking employee with testing and reporting expertise. Pursuing similar position with opportunity to leverage exceptional focus and professionalism. Proactive professional delivering more than 25 years in splicing roles. Hardworking critical thinker adept at performing tests with precision to maintain proper functionality. Talented splicer and team leader offering 25 years of success in all environments. Strategic thinker with fiber and copper proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth. Certified in communication infrastructure. Motivating leader with history of building and managing multiple teams. Proficient at identifying problem issues and integrating positive solutions to achieve customer satisfaction. Strong relationship builder works well with stakeholders and corporate teams. . Effective at completing inside and outside installation work with speed, efficiency and accuracy. Knowledgeable about pulling cable, setting up devices and establishing networks. Proficient in time management, planning and recordkeeping. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic and diligent nature. Seeking to apply 25 years of experience in the industry to dynamic position with opportunity to make positive impact on customer service and team productivity.25

Skills
  • Equipment management
  • Testing and evaluation skills
  • Data reporting
  • Fiber optic construction
  • Operational improvement
  • Strong mechanical skills
  • Solid foundation of OSP construction and design
  • Network configuration
  • Fault isolation
  • Customer service
  • Organization
  • Team management
  • Project organization
Experience
Fiber Optics Coordinator/Fiber Optic Splicer, 05/2019 to 10/2020
Contractor For Uniti FiberCity, STATE,
  • Developed and leveraged highly effective communication and active listening skills through continuous interactions with clients and fellow staff members to achieve routine and advanced operational objectives.
  • Collaborated closely with other departments to develop and implement laser systems.
  • Planned testing processes and verified on-time execution within expected parameters.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Anticipated and analyzed common connectivity workflow problems.
  • Answered normal and after-hours service calls.
  • Installed, set up and repaired devices and system components.
  • Used all tools, equipment and instruments safely and accurately.
  • Operated at heights of up to 40 feet and regularly bent, reached or crouched to complete work.
  • Constructed cases to surround and protect splices.
  • Conducted tests on fiber optic cables and corrected faults.
  • Performed splicing, bonding, grounding and terminations of cables.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Fiber Splicer/Aerial Lineman, 09/2014 to 03/2019
A&l ContractingCity, STATE,
  • Conducted tests on fiber optic cables and corrected faults.
  • Operated at heights of up to 50 feet and regularly bent, reached or crouched to complete work.
  • Used all tools, equipment and instruments safely and accurately.
  • Performed splicing, bonding, grounding and terminations of cables.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Installed, set up and repaired devices and system components.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Constructed cases to surround and protect splices.
  • Operated at heights of up to 50 feet and regularly bent, reached or crouched to complete work.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Answered normal and after-hours service calls.
  • Anticipated and analyzed common connectivity workflow problems.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Kept equipment in good operating condition by following operating instructions, troubleshooting breakdowns, performing preventive maintenance and informing management of needed repairs.
  • Bolstered customer confidence by keeping installation information confidential and maintaining professional job site demeanor and correspondence.
  • Trained others with less experience and supported and participated in growth of co-workers and company.
  • Strung wire conductors and cables between poles, towers, trenches, pylons and buildings, setting lines in place and using winches to adjust tension.
  • Assessed job sites for cleanliness and organization and loaded trucks with materials at completion of shift.
  • Helped out by participating in extra shifts when emergencies or outages required additional assistance in adverse weather conditions.
  • Completed resagging on older or improperly installed lines.
  • Shortened or lengthened wires by removing or adding wire as needed and used different types of splices, connectors and clamps.
Cable Installation Technician/Data Communication Technician, 02/2008 to 11/2014
Telecom Sales And ServiceCity, STATE,
  • Installed outlets, drops, converters, modems and digital terminals.
  • Promoted additional services and products to increase sales.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Repaired equipment to support continual service.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
  • Installed, set up and repaired devices and system components.
  • Answered normal and after-hours service calls.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Read and interpreted technical documentation in order to accurately configure equipment.
Frame Attendant/Facilities Maintenance Technician, 05/1999 to 09/2008
BellsouthCity, STATE,
  • Setup and properly maintained all equipment to achieve precise testing and maximum functionality.
  • Developed and leveraged highly effective communication and active listening skills through continuous interactions with clients and fellow staff members to achieve routine and advanced operational objectives.
  • Planned testing processes and verified on-time execution within expected parameters.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including work orders and emergency call outs.
  • Installed, set up and repaired devices and system components.
  • Answered normal and after-hours service calls.
  • Anticipated and analyzed common connectivity workflow problems.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled all delegated tasks, including installs and trouble tickets.
Education and Training
High School Diploma: , Expected in 05/1997
Hueytown High School - Hueytown, AL
GPA:

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Resume Overview

School Attended

  • Hueytown High School

Job Titles Held:

  • Fiber Optics Coordinator/Fiber Optic Splicer
  • Fiber Splicer/Aerial Lineman
  • Cable Installation Technician/Data Communication Technician
  • Frame Attendant/Facilities Maintenance Technician

Degrees

  • High School Diploma

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