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Fiber Optic Technician Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Effective at completing inside and outside installation work with speed, efficiency and accuracy. Knowledgeable about pulling cable, setting up devices and establishing networks. Proficient in time management, planning and recordkeeping. Capable Telecommunications Technician experienced in installing high-speed data, video and voice equipment. Highly organized and hardworking with remarkable work ethic and diligent nature. Seeking to apply four years of experience in the industry to dynamic position with opportunity to make positive impact on customer service and team productivity.

Skills
  • Fiber Optics
  • Repair
  • Telecommunications
  • Network Troubleshooting
  • Cabling
  • Data Collection
  • Test Equipment
  • Troubleshooting Technical Issues
  • Network Testing
  • Fiber Testing
Education and Training
Towson University Baltimore, MD Expected in Bachelor of Arts : History - GPA :
  • Major in History with a focus on Viking Nordic and Japanese History
  • 2.9 GPA
  • Completed coursework in all History Degree requirements
  • Thesis: Paganism in Christianity
Certifications
  • Certified Fiber training for splicing.
Experience
Marmon Holdings, Inc - Fiber Optic Technician
Harlingen, TX, 02/2017 - 02/2019
  • Installed, set up and repaired devices and system components.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Answered normal and after-hours service calls.
  • Anticipated and analyzed common connectivity workflow problems.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Ohsu - Call Center Representative
Salem, OR, 09/2016 - 01/2017
  • Making High Volume of calls to receive donations from University alumni.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Accurately documented calls and caller information in database and made updates to data as needed.
  • Maintained high-volume workload within fast-paced environment and consistently meeting performance benchmarks.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
The Mentor Network - Signal Support Specialist (25U)
Marlborough, MA, 01/2008 - 01/2013
  • Worked Electronic Maintenance and Small Arms Repair Shop for 3rd Special Forces Group
  • Installed Crypto on communication devices such as Satellite Phones, Radio and global positioning systems.
  • Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Configured all hardware devices and software settings to optimize network performance.
  • Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Answered calls to assist with soldier questions and concerns.
Charter Spectrum - Technical Support Call Center Representative
New Braunfels, TX, 11/2006 - 04/2008
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Supported customers with online billing, access and account issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. This led to the creation of a new experimental tier for support purposes.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Built rapport with customer base to better understand their needs and defuse angry callers.
Accomplishments
  • Selected to travel to other states in order to train new recruits on fiber installation.
  • Awarded with company vehicle and cell phone.
  • One of few employees with access to exclusive networking head ends.

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Resume Overview

School Attended
  • Towson University
Job Titles Held:
  • Fiber Optic Technician
  • Call Center Representative
  • Signal Support Specialist (25U)
  • Technical Support Call Center Representative
Degrees
  • Bachelor of Arts