Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Competent Telecommunications Technician bringing 11 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

  • Device Installation
  • Customer service
  • Project Management
  • Configuring equipment
  • System Repair
  • Troubleshooting Network Issues
  • Service Schedule Coordination
  • Organizational Skills
  • Technical Troubleshooting
  • Computer Diagnostics
  • System Performance Assessment
  • Hardware and Software Repair
  • Issue and Resolution Tracking
  • Customer Service Support
Work History
01/2018 to Current Fiber Optic Cable Technician Adt Security Services | Murphy, TX,
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented all changes and actions in computer-based tracking system.
  • Assembling, installing, testing and turn up of high-speed transport equipment such as Ciena 6500 and Tellabs.
  • Installing Cisco routers and Ethernet systems to provide Ethernet services up to 1 GB.
  • Conducting fiber locates, monitoring of construction activity, and working closely with outside plant engineering for planned construction and relocation.
  • Performing fiber splicing and termination for new builds and restorations on multiple types of cable.
  • Performing maintenance of new and existing circuits through troubleshooting and fault isolation techniques.
  • Utilizing various types of test equipment to isolate and resolve customer circuit outages.
  • Coordinating test, turn up, and acceptance of customers’ service with all local and remote groups.
  • Operating trucks and equipment needed to perform work operations in a safe manner.
  • Installing, repairing, maintaining, and testing access lines for all types of equipment and technology.
  • Maintain and Update fiber optics lines by use of pole and updating 5g network.
  • Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision.
  • Responsible for arranging workload and dealing directly with the appropriate center.
  • Identifying and meeting individual customer requirements on installation and/or repair contacts.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented all changes and actions in computer-based tracking system.
  • Streamlined fios repair processes to minimize day-to-day downtime and increase overall productivity.
  • Trained customer employees and managers on machine use and maintenance.
  • Installed new Verizon equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
12/2010 to 01/2018 Service Technician Capstone Logistics | Saint Paul, MN,
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Disassembled entertainment equipment and repaired or replaced loose, worn or defective components and wiring using hand tools and soldering irons.
  • Traveled to customer sites across DMV area to set up and install recently purchased home theater systems.
  • Surpassed corporate goals by reaching 98% customer satisfaction rating
04/2007 to 12/2010 Warehouse Packer FedEx Warehouse | City, STATE,
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Packed, weighed and shipped items per customer specifications.
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Organized items on racks, shelves and bins to maintain established order.
  • Transported shipments from warehouse to trucks using forklifts.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage.
  • Checked products for damage or other issues before packing into boxes.
  • Due to my professionalism and proficiency with my work I received numerous awards and even an offer for a Supervisor position with the company.
  • Offered management position twice.
Expected in Bachelor of Science | Civil Engineering Morgan State University, Baltimore, MD GPA:

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Job Titles Held:

  • Fiber Optic Cable Technician
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  • Bachelor of Science

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