fiber optic cable technician resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 11 years of vast experience installing, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.

  • Device Installation
  • Customer service
  • Project Management
  • Configuring equipment
  • System Repair
  • Troubleshooting Network Issues
  • Service Schedule Coordination
  • Organizational Skills
  • Technical Troubleshooting
  • Computer Diagnostics
  • System Performance Assessment
  • Hardware and Software Repair
  • Issue and Resolution Tracking
  • Customer Service Support
Work History
Fiber Optic Cable Technician -Team Lead, 01/2018 to Current
Adt Security Services, , Annapolis Junction, MD
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Evaluated systems according to predetermined checklist and noted issues. Documented all changes and actions in computer-based tracking system.
  • Assembling, installing, testing and turn up of high-speed transport equipment such as Ciena 6500 and Tellabs.
  • Installing Cisco routers and Ethernet systems to provide Ethernet services up to 1 GB.
  • Conducting fiber locates, monitoring of construction activity, and working closely with outside plant engineering for planned construction and relocation.
  • Performing fiber splicing and termination for new builds and restorations on multiple types of cable.
  • Performing maintenance of new and existing circuits through troubleshooting and fault isolation techniques.
  • Utilizing various types of test equipment to isolate and resolve customer circuit outages.
  • Coordinating test, turn up, and acceptance of customers’ service with all local and remote groups.
  • Operating trucks and equipment needed to perform work operations in a safe manner.
  • Assisted technicians with Installing, repairing, maintaining, and testing access lines for all types of equipment and technology.
  • Maintain and Update fiber optics lines by use of pole and updating 5g network. Normally works and travels alone between work locations by driving Company vehicles with little or no direct supervision.
  • Responsible for arranging workload and dealing directly with the appropriate center. Identifying and meeting individual customer requirements on installation and/or repair contacts.
  • Evaluated systems according to predetermined checklist and noted issues. Assisted technicians with trouble calls. Trained new hires on ride alongs Documented all changes and actions in computer-based tracking system.
  • Streamlined fios repair processes to minimize day-to-day downtime and increase overall productivity.
  • Trained customer employees and managers on machine use and maintenance. Installed new Verizon equipment and explained operation and routine maintenance protocols to customers and trainees.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points. Conducted site surveys to validate customer's infrastructure deliverables. Installed and configured new devices and system components. Responded to service requests during and after business hours.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers. Researched and recommended network and data communications hardware and software.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • As the back up manager for our service area I diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications that were escalated to management. As a team lead, when calls escalated I performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance. Managed and motivated employees to be productive and engaged in work.
Service Technician, 12/2010 to 01/2018
Capstone Logistics, ,
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Disassembled entertainment equipment and repaired or replaced loose, worn or defective components and wiring using hand tools and soldering irons.
  • Traveled to customer sites across DMV area to set up and install recently purchased home theater systems.
  • Surpassed corporate goals by reaching 98% customer satisfaction rating
Warehouse Packer, 04/2007 to 12/2010
FedEx Warehouse, ,
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Packed, weighed and shipped items per customer specifications.
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Organized items on racks, shelves and bins to maintain established order.
  • Transported shipments from warehouse to trucks using forklifts.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage.
  • Checked products for damage or other issues before packing into boxes.
  • Due to my professionalism and proficiency with my work I received numerous awards and even an offer for a Supervisor position with the company.
  • Offered management position twice.
Bachelor of Science: Civil Engineering, Expected in to Morgan State University - Baltimore, MD

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Resume Overview

School Attended

  • Morgan State University

Job Titles Held:

  • Fiber Optic Cable Technician -Team Lead
  • Service Technician
  • Warehouse Packer


  • Bachelor of Science

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