facilitator resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Highly efficient Administrative Professional offering 6 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

  • Desktop publishing
  • Travel arrangement scheduling
  • Calendar maintenance and docketing
  • Office record management
  • Time and labor control
  • Administer training modules
  • Negotiation
  • Proficient in Microsoft Suite
  • Confidential document control
  • Customer relations
  • Project planning
  • Business writing
  • Executive presentation development
  • Accounting, Microsoft Suite
  • Administrative, Office
  • Administrative support, Negotiating
  • Billing, Negotiation
  • Business development, Pediatrician
  • Business writing, Personnel
  • Calendar maintenance, Policies
  • Clerical, Presentation development
  • Competitive, Presentations
  • Contracts, Profit
  • Copying, Project planning
  • Clients, Scheduling
  • Customer relations, Spreadsheets
  • Customer satisfaction, Surveys
  • Customer service, Telephone
  • Delivery, Phone
  • Desktop publishing, Treatment plans
  • Diagnosis, Workflow
  • Filing
  • Functional
  • Internal audit
  • Inventory
  • Letters
  • Notes
  • Market research
  • Materials
  • Meetings
11/2019 to Current Facilitator Rutgers University | New Brunswick, NJ,
  • Ensure that program activities operate within the policies and procedures of the organization.
  • Motivate the females and reinforce etiquette, self-love, lessen truancy, reduce absenteeism, and encourage respect of leaders.
  • Acts as a positive role model in all interactions with program participants.
  • Collaborates with all partners regarding implementation of and coordination of services.
  • Diminished project lags and maximized positive customer relations by hiring top talent and directing performance evaluations.
  • Drove client retention by managing engaging merchandise presentations to motivate impulse purchases.
  • Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
  • Automated document flow by developing organization systems for training records and reports.
  • Strategized long-term business needs and garnered management training feedback for process improvements.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, freight flow, inventory control and merchandising.
07/2011 to 05/2019 Enlist E5 Staff Sergeant Superior Plus Energy Services | Oakdale, CT,
  • Oversaw all facets of ground supply administration, operations and personnel for business operation.
  • Tested, repaired and updated equipment systems and components to meet current and expected demands.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Requisitioned, received, stored and documented unit equipment and supplies.
  • Oversaw gathering of intelligence and combat information to support troops on ground.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2016 to 03/2018 Customer Service Representative Hudson City School District | Hudson, OH,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Cross-trained staff members, resulting in 60% increase in customer satisfaction ratings.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assisted Pediatrician with patients.
  • Assistance in diagnosis for each child.
  • Obtained personal information about patients to ensure overall health and well-being of each child.
  • Analyze and evaluate various behaviors and implement treatment plans.
  • Gathered data from market research surveys and entered information into computer system.
  • Provided administrative support such as filing documents, copying paperwork and delivering packages.
  • Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Contributed to office reorganization to maximize productivity and support administrative efficiency.
  • Completed end-of-year accounting and internal audit processing.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Communicated with clients during business meetings and took detailed notes to transcribe for distribution to entire department.
  • Monitored supply and equipment handling to minimize loss, waste and fraud.
  • Worked with cross-functional teams to create digital communications to promote learning and development events.
Education and Training
Expected in 2019 Bachelor of Science | Biology, Health Science and Biology Virginia State University, Petersburg, VA GPA:
Pre-Med Health, Physical Education, Recreation & Dance
Activities and Honors
  • Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients.
  • Process Improvement - Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
  • Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
  • Reporting - Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
  • Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

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Resume Overview

School Attended

  • Virginia State University

Job Titles Held:

  • Facilitator
  • Enlist E5 Staff Sergeant
  • Customer Service Representative


  • Bachelor of Science

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