facilitator resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Gifted professional who is a team-driven, compassionate leader with undeniable interpersonal skills. Talented in public speaking and possesses a unique, effective written and verbal communication style. Committed to helping all participants reach maximum potential. Reliable Group Facilitator known for being a capable, well-trained professional. Engaging and enthusiastic with a vibrant smile and personality and has a strong desire to work with and help people in all types of situations.

  • Community outreach
  • Workshop coordination
  • Curriculum Development
  • Operations management
  • Business administration
  • Staff Management
  • Strategic planning
  • Advocacy
  • Project Management
  • Verbal and written communication
  • Community resource knowledge
  • Knowledge of Leadership & Team Building
Work History
08/2021 to Current
Facilitator Johnson & Johnson Horseheads, NY,
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Advocated for program participants in [Type] program, outlining cases and needs to program executives.
  • Provided leadership for [Number] program workers and [Number] attendees, guiding day-to-day activities and facilitating [Type] environment.
  • Planned and facilitated [Type] workshops in accordance with [Type] curricula, employing varied methods to maximize attendance.
  • Planned special [Type] events for program participants based on changing needs, times of year and availability.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Supported students and individuals with [Type] issues, liaising between participants, families and program executives about needs.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Collaborated with [Job title] to identify areas in need of improvement and implement solutions.
12/2020 to 08/2021
Property Manager Fairfield Residential Llc Lewisville, TX,
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Maintained sufficient number of units market-ready for lease.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
08/2015 to 01/2021
Secretary Trinity Health Systems Inc Velva, ND,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Entered data into [Software] system and updated customer contacts with information to keep records current.
  • Provided onboarding and training for new support staff.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Completed accurate daily report documents, memos and invoices.
08/2013 to 08/2015
Office Coordinator Novant Health Durham, NC,
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Interacted with customers by phone, email or in-person to provide information.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Delivered clerical support by handling range of routine and special requirements.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Increased team productivity by reorganizing office supplies and protocols.
Expected in
Bachelor of Arts: Business Administration
Purdue Global University - Indianapolis, IN,
  • Continuing education in Business Administration
Expected in 05/2015
Associate of Arts: Business Administration
Jefferson Community And Technical College - Louisville, KY
  • Elected to Board of Directors as Student Representative in 2014
  • Member of Phi Theta Kappa
  • Received Maria B Miller Speech Award
  • Received Student of the Year Award from TRiO and the Adult Student Service Center
  • Awarded the Dr. William C. Parker Scholarship Student Achievement Award
  • Member of Peer Advocate Committee & Student Council
  • Dean's List every semester from Aug. 2013 to May 2015
  • Awarded Academic Achiever 3.0 Plus Award
  • Awarded the TRiO Student Support Services Outstanding Achievement Award
  • Awarded the Housing Authority of Louisville Scholarship Achievement Award
  • 3.8 GPA
Expected in 05/1999
High School Diploma:
Doss High School - Louisville, KY

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Resume Overview

School Attended

  • Purdue Global University
  • Jefferson Community And Technical College
  • Doss High School

Job Titles Held:

  • Facilitator
  • Property Manager
  • Secretary
  • Office Coordinator


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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