Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • 13+ years of overall management of all Human Resources Manager aspects of the area office including applicant flow, the hiring/termination process and employee relations
  • Strong knowledge and skilled at complying with State and Federal regulations and guidelines
  • Personnel records, background investigations, group insurance administration and monthly reconciliation, Workers’ Compensation, state licensing, unemployment claims, and Affirmative Action planning
  • Skilled in handled complaints concerning discrimination, sexual harassment, and workplace harassment and provide investigative assistance when necessary, in such matters
  • Successfully closed three OFCCP Audits and internal Audits
  • Actively participated in successful union grievances Arbitration
  • Strong knowledge and leadership skills to provide guidance and support to supervisors concerning employee relations and disciplinary action and ensures compliance with corporate policies and applicable federal, state and local laws
  • Worked as a subcontractor on The Port Authority of New York and New Jersey with direct reports to the Port Authority
  • Team Player and a people person
  • Works well under pressure
  • Skilled in all HR Systems, Win Team, PeopleSoft, DOMO and ICIMS
  • Strong Human Resources background knowledge
  • Strong Computer Knowledge
  • PeopleSoft and Win Team
  • Great leadership skills
  • Communication
  • Schedule Coordination
  • Training Programs
  • Educational Materials
08/2019 to Current
Facebook Training Coordinator Boomtown Fort Lauderdale, FL,
  • Created cost estimates by compiling anticipated costs for training events.
  • Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Organized handbook and course documentation for participants.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Prepared custom training course materials and presentations covering (Facebook and Allied universal policies.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Planned, implemented, and conducted training for Security professionals in North America and Canada.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Communicated key information from trainers to participants and visa versa.
07/2013 to Current
Human Resources Manager Eaton Corporation Auburn, IN,
  • Ensuring all Agents assigned to the contract are following all security laws and licensing requirements.
  • Complied with contract and compliance requirements.
  • Encouraged employees’ growth and training.
  • Acting as a Contractor's liaison with State and Federal agencies which enforce applicable laws.
  • Investigating and preparing fair and objective reports/recommendation as it relates to major disciplinary issues.
  • Employee Relations, completed all investigation of alleged harassment and provided recommendations.
  • Acting as the Liaison with staff regarding many topics to include training, discipline, healthcare, holiday, vacation, sick, pension and other labor related issues.
  • Skilled in responding to OSHA, Workers Compensation and TSA Letters of Investigation.
  • Worked with New York City Union 32 BJ to ensure all parties are satisfied.
  • Held exit interviews and documented information discussed with employees.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Facilitated strategies planning through effective partnerships with leaders.
  • Achieved desired work environment and performance by proactively advising and guiding 350 employees on best practices and overseeing HR training.
  • Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
09/2006 to 07/2013
Human Resources Specialist G4S Secure Solutions (USA) Inc City, STATE,
  • Complied personnel records, background investigations, group insurance administration and monthly reconciliation, Workers’ Compensation, state licensing, unemployment claims, and Affirmative Action planning.
  • Assist in Affirmative Action Program compliance and planning (recruiting, selection, and placement processes).
  • Identify problem areas and make recommendations for corrective actions as needed.
  • Managed the upkeep of state regulated licenses for New York and New Jersey.
  • Maintained state and federal compliance ensuring the company was ready for an OFCCP Audit.
  • Lead and Managed the start-up of a Federal Contract for 30 employees.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Created monthly newsletters and arranged monthly employee events.
  • Managed 350 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
Education and Training
Expected in 03/2021
Bachelor of Science: Human Resources Management
University Of Phoenix - Phoenix, AZ,

GPA: 3.13

  • Honor Roll 2020
  • Major in Human Resources Managenment

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Job Titles Held:

  • Facebook Training Coordinator
  • Human Resources Manager
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  • Bachelor of Science

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