Please allow me to introduce myself. I am an assertive and resourceful sales consultant with finance management background whose closing skills have continuously resulted in profitable outcomes. I invite you to review my credentials with the confidence that I possess a number of skills that will enable me to make a positive impact in your organization. I am a loyal and independent worker who adapts easily and who likes to incorporate new information into my job. It is my intention to bring all these attributes to your staff as you see fit where my experience can be used to its fullest advantage. To that end, I have enclosed my resume for comprehensive introduction, I am certain a face-to-face meeting will provide the best opportunity for me to learn more about your goals and convey the many ways that I can help you achieve them. I can be reached at the telephone number and addresses above. I am confident that my fifteen years as an experienced sales consultant and reputation for loyalty to company as well as its clientele base will assure you that I am the right person for this job.
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- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked closely with office and accounting to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Successfully closed average of 80 loans per month.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Accompanied customers and demonstrated performance features on test drives.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Qualified and followed-up on potential new customer leads.
- Coordinated repair and service appointments for established customers.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Oversaw operations of mortgage lending office, including sales, processing, underwriting, and closing services.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Planned and dealt with payment schedules.
- Explained different types of loans pertaining to client situations.
- Developed and maintained relationships with local real estate agents.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Explained very technical financial information to applicants in easy to understand language.
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Recommended loan approvals and denials based on customer loan application reviews.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Proactively identified solutions for customers experiencing credit issues.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Eliminated downtime and maximized revenue by providing top project quality control.
Any continued education that was offered to to advices my job.
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Resume Overview
School Attended
- Warren Central High School
Job Titles Held:
- F&I Manager
- Sales Representative
- Mortgage Consultant
- External Home Loan Consultant
Degrees
- High School Diploma
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