Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
State Board Issued Esthetic License in Florida , West Virginia , North Carolina
Safety and sanitation training
Excellent phone etiquette
Multi-line phone skills
Guest relations training
Advanced interpersonal skills
Strong communication skills
Positive and friendly
Retail merchandizing experience
Exceptional time management skills
Types 35 WPM
Excellent work ethic
Strong interpersonal skills
Eyelash Extension Stylist03/2016 to 12/2016 Amazing Lash Studio – Bradenton Fl
Performed one one , lash to lash eyelash extensions for client .
Informed guests of appropriate products available to increase retail sales.
Advised clients on proper home-care regimens.
Notified supervisor of supply needs to ensure necessary items were in stock.
Stocked treatment rooms with proper supplies.
Welcomed clients as they arrived for appointments.
Handled busy schedules and stayed on top of key deadlines.
Flexibly worked evenings and weekends to ensure proper spa coverage.
Fostered a friendly, warm and exceptional customer experience.
Recommended retail products for clients at-home usage.
Food Service02/2014 to 12/2016 Pittsburgh Pirate City – Bradenton Fl
Prepared food items
Placed food trays over food warmers for immediate service
Spoke with patrons to ensure satisfaction with food and service
Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
Relayed food orders to cooks
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Managed food delivery for 200+ guests for special events
Prepared daily food items, and cooked simple foods and beverages
Ensured food was stored and cooked at correct temperature
Customer Service - Key holder05/2013 to 04/2014 Vera Bradley – Ellenton Fl
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Totaled bills and calculated taxes.
Described products and services in detail.
Monitored areas for security issues and safety hazards.
Processed customer returns.
Office Assistant09/2010 to 07/2012 JJ Transportation – Arcadia Fl
Maintained appropriate filing of personal and professional documentation.
Screened personal and business calls and directed them to the appropriate party.
Posted receipts to appropriate general ledger accounts.