Qualified for challenges requiring expertise in key account management, relationship building, customer retention and service quality. Motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth. Proven success in customer relations and communications. Dedicated leader able to deliver problem solving skills and mentoring abilities.
Conflict resolution proficiency
Standards / Procedure Compliance
Dedicated to process improvement
Superior Coordination and Cross Functional Alignment Skills
Strong Verbal and Written Communication Skills
Exceptional Organizational Skills
Responsible for the execution of export documentation requirements for shipments originating in the US to destinations globally, which include Letter of Credit shipments, commercial invoices, etc.
Knowledge of all foreign countries documentation and customs requirements of ocean shipments
Prepare and audit export documentation for vessel shipments
Process booking orders received from military customers in accordance with Agency and Shipping Line terms and conditions.
Co-ordinate inland haulage collections and container releases as required with appropriate departments.
Managed logistic operations performed by Hapag-Lloyd involving the transport of freight by rail, road and sea
Reduced freight costs 35% by optimizing backhaul schedules and negotiating carrier rates
Resolved 90% of truck and railcar operations issues at the business unit level (late loads, missed loads, loading time conflicts, appointment scheduling)
Maintained operational performance according to set KPIs and budgetary requirements
Liaised with US and International governments and regulatory bodies to ensure that compliance and regulatory standards were up to date
Captured and recorded service failures and implementing new improvement processes
Supervised high profile accounts such as Alcoa, US Military, PPG Industries and Eastman Chemical Company
Ensured that Quality and Environmental Management System (QEM) and Sustainability Policy requirements are followed to maintain company's ISO 9001 certification
Trained and supervised staff of 12
Signed off on demurrage and detention invoices and resolved freight rate issues
Assisted the regional manager with quarterly KPI and cost savings reports
Maintained an effective and efficient staff through team collaboration and guidance
Successfully delivered shipments with 93.5% on time rate
Evaluated internal procedures and worked with Sales and Logistics to streamline processes and implement new systems
2014 Quarterly Award - April 2014 Cost savings for US export shipments to Turkey for a high profile account. Liaison between customer, freight forwarder, Turkey customs agents and port operations to ensure import regulations and newly implemented documentation requirements were met.
2013 Quarterly Award - July 2013 Assisted a high profile military account on shipments to Hamburg, Germany containing small arms and ammunition
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