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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Focused customer service representative with strong understanding of retail operations. Offering excellent experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Skills
    • Customer assistance
    • Stocking and Replenishing
    • POS Systems
    • Point of Sale Knowledge
    • Liquor Law Compliance
    • Cash Drawer Management
    • Bagging and Packaging
    • Merchandise Restocking
    • ID Verification
Work History
Experienced Cashier, 01/2019 to Current
Ascension HealthTawas City, MI,
    • Helped customers complete purchases, locate items and join reward programs.
    • Answered questions about store policies and addressed customer concerns.
    • Restocked and organized merchandise in front lanes.
    • Monitored self-checkout systems and provided assistance or intervention where required.
    • Maintained current knowledge of store promotions and highlighted sales to customers.
    • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
    • Reviewed weekly sales ads and monitored price changes.
    • Checked identification for proof-of-age for alcohol and tobacco sales.
    • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
    • Completed inventory counts and ordered merchandise.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Maintained accurate system inventory by correctly inputting data changes.
    • Operated cash register to record all transactions accurately and efficiently.
    • Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative, 04/2017 to 12/2018
Tower HealthReading, PA,
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Communicated with vendors regarding backorder availability, future inventory and special orders.
    • Cultivated customer loyalty, promoted repeat customers and improved sales.
    • Provided primary customer support to internal and external customers.
    • Recommended products to customers, thoroughly explaining details.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Cashier/Floor Lead, 02/2015 to 03/2017
Walmart Super-CenterCity, STATE,
    • Helped customers complete purchases, locate items and join reward programs.
    • Restocked and organized merchandise in front lanes.
    • Answered questions about store policies and addressed customer concerns.
    • Monitored self-checkout systems and provided assistance or intervention where required.
    • Mentored new team members on POS system operation, customer service strategies and sales goals.
    • Maintained stock within optimal levels to meet expected customer and sales levels.
    • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
House Keeping, 02/2013 to 11/2014
Marriott SuitesCity, STATE,
    • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
    • Trained and mentored all new personnel to maximize quality of service and performance.
    • Placed orders for housekeeping supplies and guest toiletries.
    • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
    • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
    • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Associate of Science: Dental Assisting, Expected in
Palm Beach State College - Lake Worth, FL
GPA:
High School Diploma: , Expected in 06/2011
Jupiter High School - Jupiter, FL
GPA:
Affiliations

Work for the local church where I lead children and teenagers, educate them about Christianity, and encourage them to worship, do volunteer work, and get involved in community outreach. I also provided students with Bible study lessons and other services.

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Resume Overview

School Attended

  • Palm Beach State College
  • Jupiter High School

Job Titles Held:

  • Experienced Cashier
  • Customer Service Representative
  • Cashier/Floor Lead
  • House Keeping

Degrees

  • Associate of Science
  • High School Diploma

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