Executive Operation and Sale Manager Resume Example

Essential Functions:

• Drive and exceed sales goals by developing a highly engaged and knowledgeable sales team
• Consistently provide feedback and recognition to support selling
• Optimize sales through partnership with store and district teams on merchant strategies inclusive of black box report action planning, understanding key items/best sellers and communicate merchandise needs
• Focus on promotional business opportunities by ensuring accuracy of promotional presentation; communicate marketing vehicles and Sale Event information to Associates
• Collaborate with Merchandising team on planning and executing floor moves, merchandise placement and Sale Event set-up
• Educate and train associates on scheduling to strengthen attendance for adequate floor coverage
• Reinforce the benefits of loyalty accounts to drive incremental sales and customer loyalty through associate education
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
• Maximize team selling effectiveness through consistent recognition and feedback to enrich the customer experience
• Regularly schedule quality feedback time with each associate to discuss customer interactions through observation supporting selling
• Establish a development strategy with each associate based on formal and informal observations to improve selling behaviors that increase individual metrics
• Role Model selling behaviors leading selling initiatives throughout the store as Executive in Charge (EIC)
• Embrace the hiring process by screening and evaluating all candidates as customers and brand promoters
• Cultivate a qualified sales team that can support Omni and core sales. Develop a bench for future growth.
• Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
• Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
• Consistently offer rapid recognition to associates while observing on the selling floor
• Review the selling action metric reports to support regular observation and coaching to identify progress made on behaviors that represent the business results
• Ensure associates are aware of the selling area top sellers and key selling opportunities for the week
• Focus on succession planning for top performers and touch base regularly to engage the associate in their growth opportunity and career plan
• Monitor performance of all associates and take action quickly when selling and service behavioral expectations are not maintained
• Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
• Lead team to support giving back to the local community helping create stronger, healthier places to live and work
• Regular, dependable attendance & punctuality
• Drove operational improvements which resulted in savings and improved profit margins.