Experienced Sales and Operation Manager with over 7 years of experience in Business Management and Operations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Sales inventory operations planning (SIOP)
Shipping and receiving operations
Finance and accounting operations
Executive sales strategies
Operations and logistics
Scheduling
Staff Management
Work History
02/2019 to Current
Executive Operation and Sale ManagerBrady Corporation – Lowell, MA,
Essential Functions:
Drive and exceed sales goals by developing a highly engaged and knowledgeable sales team
Consistently provide feedback and recognition to support selling
Optimize sales through partnership with store and district teams on merchant strategies inclusive of black box report action planning, understanding key items/best sellers and communicate merchandise needs
Focus on promotional business opportunities by ensuring accuracy of promotional presentation; communicate marketing vehicles and Sale Event information to Associates
Collaborate with Merchandising team on planning and executing floor moves, merchandise placement and Sale Event set-up
Educate and train associates on scheduling to strengthen attendance for adequate floor coverage
Reinforce the benefits of loyalty accounts to drive incremental sales and customer loyalty through associate education
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
Maximize team selling effectiveness through consistent recognition and feedback to enrich the customer experience
Regularly schedule quality feedback time with each associate to discuss customer interactions through observation supporting selling
Establish a development strategy with each associate based on formal and informal observations to improve selling behaviors that increase individual metrics
Role Model selling behaviors leading selling initiatives throughout the store as Executive in Charge (EIC)
Embrace the hiring process by screening and evaluating all candidates as customers and brand promoters
Cultivate a qualified sales team that can support Omni and core sales. Develop a bench for future growth.
Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
Consistently offer rapid recognition to associates while observing on the selling floor
Review the selling action metric reports to support regular observation and coaching to identify progress made on behaviors that represent the business results
Ensure associates are aware of the selling area top sellers and key selling opportunities for the week
Focus on succession planning for top performers and touch base regularly to engage the associate in their growth opportunity and career plan
Monitor performance of all associates and take action quickly when selling and service behavioral expectations are not maintained
Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
Lead team to support giving back to the local community helping create stronger, healthier places to live and work
Regular, dependable attendance & punctuality
Drove operational improvements which resulted in savings and improved profit margins.
03/2015 to 12/2019
Sales and Relay ManagerKroger – City, STATE,
Essential Functions:
Coordinated teams and for construction and new product and brand rollouts
Implemented policies, goals, objectives, and procedures
Monitored customer buying trends and competitor actions to adjust strategies and achieve sales goals.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Delivered engaging sales presentations to customers and store teams, explaining technical information to promote features and increase client base.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Organized promotional events and interacted with community to increase sales volume.
Initiated new sales and marketing plans for product roll-outs, including developing sales and operational support
Enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Ensured compliance with best business practices throughout organization.
Managed and allocated staff and material resources to meet operational goals.
03/2011 to 04/2015
Customer Service Representative Beaverton Music Services – City, STATE,
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Improved office operations by automating client correspondence, record tracking and data communications.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Expected in
: Business Clackamas Community College - Oregon City, OR GPA:
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