My 26 year career includes an extensive background in the health care industry’s private and public sectors, ranging from chiropractic offices to neurosurgery to the ever-growing community health center arena, and comprises a level of expertise in Healthcare operations, adoption of Health Information Technology, Quality Improvement, and Revenue Cycle Management. In addition to implementing process improvement initiatives and a leader in change management- working as a liaison between medical offices, public health entities, and vested private corporations.
Providing a suite of services for Community Health Center (FQHC) clients in nationwide, to:.
Improve operations in patient-flow, billing, and accounts receivables.
Project Management and implementation of Health Information Technology (HIT) for both Practice Management Systems, Electronic Health Records, CDC Interface & HealthInfonet.
Rebuild FQHC reporting packages to adhere to federal reporting requirements (UDS) - a significant indicator of future health center encounter rates.
Meaningful Use Preparedness and Implementation.
Reduced Accounts Receivables to 28 days after only 30 days of implementing Practice Management Software.
Decreased days in A/R by 55 days.
Improved Staff Satisfaction by 40%.
Increased Patient Access by 25%.
Led Quality Team to develop outcomes statistics.
Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
Implemented a certified EHR application meeting Meaningful Use requirements.
Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
Served as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partners.
Led and motivated 25+ employees through supervision, training and coaching on duties and daily operational activities.
Initiated training and education programs for supporting healthcare staff.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Director of Operations, 08/2014 - 07/2021 Peraton – Chantilly, VA,
Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
Served as strategic advisor and functional expert on critical strategic and operational matters.
Led organizational development changes, enabling organization to better respond and adapt to healthcare industry and market changes.
Lead effective and efficient revenue cycle management practices.
Conducted financial forecasting to explore strategic options and develop diversified revenue streams.
Prepares, presents and utilizes financial and operational statistical summaries to improve practice operations.
Routinely collaborates with staff, peers and providers to proactively address opportunities.
Support coordination of grant applications and program reports.
Organize health center development and process improvement initiatives.
Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
Monitored outcome measures, program outcomes, and performance improvement.
Analyzes the current information technology infrastructure and scopes out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
Oversaw and implemented comprehensive quality management plan.
Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
Practice Improvement Specialist, 11/2007 - 10/2008 Maine Primary Care Association – City, STATE,
Creating, implementing and analyzing, Project Plans and identifying a core group (super-users) to facilitate the deployment of Practice Management Software.
Aligning resources, identifying barriers, and coordinating with health center staff to successfully implement electronic health records and and practice management software, by wrapping the application around the staples of the practice.
Training front desk, back office, administration and clinical staff on the use of NextGen’s EPM modules and Patient Electronic Care Systems.
Providing training and support for Federally Qualified Health Center reporting practices (UDS), and database building.
Developing and initiating practice improvement initiatives to reduce inefficiencies and improve staff and patient satisfaction.
Hosting bi-monthly End User Forums to foster collaboration, establish network involvement and provide a conducive learning environment.
Explained technical concepts to non-technical staff members in easy to understand language and concepts.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Technical Trainer, 10/2006 - 11/2007 Enterprise, Maine Primary Care Association – City, STATE,
As a NextGen Certified Professional, I coordinated and customized the deployment of NextGen’s Enterprise Practice Management systems, by:.
Acting as a liaison between health centers, NextGen, and MPCA to ensure seamless communication and desired project outcomes.
Implementing billing policies and procedures relevant to community health centers.
Providing effective training, support and project coordination to facilitate the deployment of the EPM application.
Creating and managing a NextGen End User Forum, which provided members with an avenue to share best practices and foster collaboration.
Assisting member community health centers in complying with data collection sets and reporting annually to the Bureau of Primary Health Care through UDS reports.
Education and Training
: Nursing Science, Expected in - University of Maine At Augusta - Augusta, ME GPA:
Bachelor of Arts: Secondary Education, Expected in 05/1998 - University of Maine At Farmington - Farmington, ME GPA:
Certifications
NCP: NextGen Certified Professional in Electronic Health Records and Practice Management.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
