Seasoned Healthcare Administrator knowledgeable about managed care operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing EHR/EPM reporting tools and resources to meet challenging medical provider demands. Analytical leader with excellent multitasking abilities.
Skills
Performance metrics. Data driven.
Health information systems & Security
Personnel management & Training Specialist
HIPPA Regulations & HEDIS Requirements
Project Management Experience
Friendly, positive attitude
Experience
Executive Healthcare Consultant, 01/2017 to Current Health Central Services – City, STATE,
Self-Employee.
Provided strategic operations advice to healthcare startup companies.
Oversaw High Risk Patient program, and developed and initiated policies and procedures to standardize delivery of care.
Reviewed and assessed staff processes, improving the office workflow while promoting regulatory compliance.
Initiated training and education programs for supporting healthcare staff.
Recruited well-qualified candidates to fill vacancies and created a new employee training program.
Drove process, efficiency and quality improvements, resulting in 20 - 35% decrease in patient no-show.
Worked closely with facility managers to improve day-to-day operations.
Created and implemented policies and procedures for effective management.
Head of Administration, 09/2016 to 08/2017 Managed Care Partners – City, STATE,
Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
Provided administrative support to further organizational objectives and patient care goals.
Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
Oversaw clinic administration of 6 facilities, including continuous performance evaluations, and updating job descriptions.
Facilitated peer-to-peer conflict resolution, working closely with the Human Resources Director
Communicated with patients with compassion while keeping medical information private.
Initiated training and created education material for new electronic health record.
Generated reports to assess performance and adjusted workflows to realign with targets.
Planned daily operational strategies, including, team workflows and marketing initiatives.
Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Executive Healthcare Consultant, 10/2015 to 09/2016 Health Central Services – City, STATE,
Self-Employee.
Same job duties as present.
EHR Director/Head of Administration, 06/2002 to 10/2015 Pasteur Medical Center – City, STATE,
Managed operations of 8 medical centers in accordance with budget requirements.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Head of Centralized Scheduling Department, successfully decreasing the amount of no show from a 38% to of 10% throughout all locations.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Created and implemented policies and procedures for effective pharmacy management.
As EHR Director I was responsible of EHR training of all staff, including the creation of training material and level of security within the EHR system.
Serve as Project Manager for multiple EHR systems, during the implementation, gathering of data and employee training.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Improved profit margins by streamlining operations and workflow.
Travel between locations to evaluate employee performance and identify opportunities for improvement.
Supervised and also served as a mentor to new and existing facility managers, responding to inquiries from day-to-day operations.
Provided IT and software trouble-shooting support to rest of the organization.
Created new programs that resulted in increasing productivity and customer satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Performed site evaluations, customer surveys and team audits.
Streamlined day-to-day office processes to meet long-term goals.
Checked software programs for usability, functionality and design issues.
Consulted with product owners and developers to fully understand intended features and functionality.
Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Responded to [Number] individual tickets every week to provide end-user support on systems and software.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Responded to support tickets within [Timeframe] to improve customer service.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
Evaluated business needs and issues to devise targeted solutions like [Result].
Created agendas and communication materials for team meetings.
Education and Training
High School Diploma: , Expected in Hialeah High School - Hialeah, FL GPA:
Associate of Arts: Accounting, Expected in Florida National University - Hialeah, FL GPA:
Certified Coder: , Expected in American Association of Professional Coders - , GPA:
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