Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seasoned Healthcare Administrator knowledgeable about managed care operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing EHR/EPM reporting tools and resources to meet challenging medical provider demands. Analytical leader with excellent multitasking abilities.

  • Performance metrics. Data driven.
  • Health information systems & Security
  • Personnel management & Training Specialist
  • HIPPA Regulations & HEDIS Requirements
  • Project Management Experience
  • Friendly, positive attitude
Executive Healthcare Consultant, 01/2017 to Current
Health Central ServicesCity, STATE,


  • Provided strategic operations advice to healthcare startup companies.
  • Oversaw High Risk Patient program, and developed and initiated policies and procedures to standardize delivery of care.
  • Reviewed and assessed staff processes, improving the office workflow while promoting regulatory compliance.
  • Initiated training and education programs for supporting healthcare staff.
  • Recruited well-qualified candidates to fill vacancies and created a new employee training program.
  • Drove process, efficiency and quality improvements, resulting in 20 - 35% decrease in patient no-show.
  • Worked closely with facility managers to improve day-to-day operations.
  • Created and implemented policies and procedures for effective management.
Head of Administration, 09/2016 to 08/2017
Managed Care PartnersCity, STATE,
  • Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Provided administrative support to further organizational objectives and patient care goals.
  • Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
  • Oversaw clinic administration of 6 facilities, including continuous performance evaluations, and updating job descriptions.
  • Facilitated peer-to-peer conflict resolution, working closely with the Human Resources Director
  • Communicated with patients with compassion while keeping medical information private.
  • Initiated training and created education material for new electronic health record.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Planned daily operational strategies, including, team workflows and marketing initiatives.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Executive Healthcare Consultant, 10/2015 to 09/2016
Health Central ServicesCity, STATE,


Same job duties as present.

EHR Director/Head of Administration, 06/2002 to 10/2015
Pasteur Medical CenterCity, STATE,
  • Managed operations of 8 medical centers in accordance with budget requirements.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Head of Centralized Scheduling Department, successfully decreasing the amount of no show from a 38% to of 10% throughout all locations.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Created and implemented policies and procedures for effective pharmacy management.
  • As EHR Director I was responsible of EHR training of all staff, including the creation of training material and level of security within the EHR system.
  • Serve as Project Manager for multiple EHR systems, during the implementation, gathering of data and employee training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved profit margins by streamlining operations and workflow.
  • Travel between locations to evaluate employee performance and identify opportunities for improvement.
  • Supervised and also served as a mentor to new and existing facility managers, responding to inquiries from day-to-day operations.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Performed site evaluations, customer surveys and team audits.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Checked software programs for usability, functionality and design issues.
  • Consulted with product owners and developers to fully understand intended features and functionality.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
  • Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
  • Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
  • Evaluated business needs and issues to devise targeted solutions like [Result].
  • Created agendas and communication materials for team meetings.
Education and Training
High School Diploma: , Expected in
Hialeah High School - Hialeah, FL
Associate of Arts: Accounting, Expected in
Florida National University - Hialeah, FL
Certified Coder: , Expected in
American Association of Professional Coders - ,

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School Attended

  • Hialeah High School
  • Florida National University
  • American Association of Professional Coders

Job Titles Held:

  • Executive Healthcare Consultant
  • Head of Administration
  • Executive Healthcare Consultant
  • EHR Director/Head of Administration


  • High School Diploma
  • Associate of Arts
  • Certified Coder

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