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Seasoned Healthcare Administrator knowledgeable about managed care operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing EHR/EPM reporting tools and resources to meet challenging medical provider demands. Analytical leader with excellent multitasking abilities.
- Performance metrics. Data driven.
- Health information systems & Security
- Personnel management & Training Specialist
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- HIPPA Regulations & HEDIS Requirements
- Project Management Experience
- Friendly, positive attitude
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Executive Healthcare Consultant, 01/2017 to Current
Health Central Services – City, STATE,
Self-Employee.
- Provided strategic operations advice to healthcare startup companies.
- Oversaw High Risk Patient program, and developed and initiated policies and procedures to standardize delivery of care.
- Reviewed and assessed staff processes, improving the office workflow while promoting regulatory compliance.
- Initiated training and education programs for supporting healthcare staff.
- Recruited well-qualified candidates to fill vacancies and created a new employee training program.
- Drove process, efficiency and quality improvements, resulting in 20 - 35% decrease in patient no-show.
- Worked closely with facility managers to improve day-to-day operations.
- Created and implemented policies and procedures for effective management.
Head of Administration, 09/2016 to 08/2017
Managed Care Partners – City, STATE,
- Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
- Provided administrative support to further organizational objectives and patient care goals.
- Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
- Oversaw clinic administration of 6 facilities, including continuous performance evaluations, and updating job descriptions.
- Facilitated peer-to-peer conflict resolution, working closely with the Human Resources Director
- Communicated with patients with compassion while keeping medical information private.
- Initiated training and created education material for new electronic health record.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Planned daily operational strategies, including, team workflows and marketing initiatives.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
Executive Healthcare Consultant, 10/2015 to 09/2016
Health Central Services – City, STATE,
Self-Employee.
Same job duties as present.
EHR Director/Head of Administration, 06/2002 to 10/2015
Pasteur Medical Center – City, STATE,
- Managed operations of 8 medical centers in accordance with budget requirements.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Head of Centralized Scheduling Department, successfully decreasing the amount of no show from a 38% to of 10% throughout all locations.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Created and implemented policies and procedures for effective pharmacy management.
- As EHR Director I was responsible of EHR training of all staff, including the creation of training material and level of security within the EHR system.
- Serve as Project Manager for multiple EHR systems, during the implementation, gathering of data and employee training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved profit margins by streamlining operations and workflow.
- Travel between locations to evaluate employee performance and identify opportunities for improvement.
- Supervised and also served as a mentor to new and existing facility managers, responding to inquiries from day-to-day operations.
- Provided IT and software trouble-shooting support to rest of the organization.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed site evaluations, customer surveys and team audits.
- Streamlined day-to-day office processes to meet long-term goals.
- Checked software programs for usability, functionality and design issues.
- Consulted with product owners and developers to fully understand intended features and functionality.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Responded to [Number] individual tickets every week to provide end-user support on systems and software.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Responded to support tickets within [Timeframe] to improve customer service.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
- Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
- Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
- Evaluated business needs and issues to devise targeted solutions like [Result].
- Created agendas and communication materials for team meetings.
High School Diploma: , Expected in
Hialeah High School - Hialeah, FL
GPA:
Associate of Arts: Accounting, Expected in
Florida National University - Hialeah, FL
GPA:
Certified Coder: , Expected in
American Association of Professional Coders - ,
GPA:
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