Executive Courier resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Working with people In many aspects. Made very important deliveries in a time sensitive manner.

  • Message delivery
  • Delivering time-sensitive specimens
  • Delivery payment collection
  • Delivery and pickup
  • Great skills working with people, selling to people and managing people.
Education and Training
TCU Fort Worth, TX, Expected in Associate of Applied Science : Farm And Ranch Management - GPA :
North Texas State University Denton, Texas, Expected in Bachelor of Science : Geography Major And Political Science Minor - GPA :
Paschal High School Fort Worth,Texas, Expected in High School Diploma : - GPA :
Supercuts - Executive Courier
Rochester, MI, 02/2015 - 02/2020
  • Coordinated parcel delivery using strong time management skills.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Documented pickups and deliveries and submitted reports after shift.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Managed product receipt, storage, identification and delivery.
  • Processed cash, credit card and check payment for services.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Delivered items to customers and presented invoices for payments.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Collected and distributed records between personnel and outside stakeholders.
Jerry’s Auto Group - Automobile Delivery & Contracts Long Distance
City, STATE, 07/2010 - 02/2015
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Processed payments by accepting cash, checks and credit card payments.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Performed deliveries throughout greater Fort Worth Dallas area.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Delivered items to customers and presented invoices for payments.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Coordinated accurate paperwork and collected payments from customers to meet financial objectives.
  • Retained valid proof of insurance and registration in vehicle at all times.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Followed company and legal requirements for deliveries, money handling and transportation.
Jerry’s Auto Group - General Manager
City, STATE, 06/1982 - 07/1999
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
Jerry’s Chevrolet GMC - Automobile Salesman
City, STATE, 04/1972 - 12/1982
  • Educated customers on product features and technical details to highlight benefits.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Identified and capitalized on key business growth opportunities.
  • Generated more than 7 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Demonstrated product features to align with customer needs.
  • Created and implemented store displays, promoting sales and growth.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Achieved monthly sales exceeding $20 units.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Executed 10 a day cold calls to top-level executives to expand client base.
  • Pursued over new accounts through lead generation, cold calling and advertising referrals.
  • Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.

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Resume Overview

School Attended

  • TCU
  • North Texas State University
  • Paschal High School

Job Titles Held:

  • Executive Courier
  • Automobile Delivery & Contracts Long Distance
  • General Manager
  • Automobile Salesman


  • Associate of Applied Science
  • Bachelor of Science
  • High School Diploma

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