Executive Courier resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Working with people In many aspects. Made very important deliveries in a time sensitive manner.
Skills
- Message delivery
- Delivering time-sensitive specimens
- Delivery payment collection
- Delivery and pickup
- Great skills working with people, selling to people and managing people.
Education and Training
TCU Fort Worth, TX, Expected in – – Associate of Applied Science : Farm And Ranch Management - :
North Texas State University Denton, Texas, Expected in – – Bachelor of Science : Geography Major And Political Science Minor - :
Paschal High School Fort Worth,Texas, Expected in – – High School Diploma : - :
Experience
Supercuts - Executive Courier
Rochester, MI, 02/2015 - 02/2020
Rochester, MI, 02/2015 - 02/2020
- Coordinated parcel delivery using strong time management skills.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Managed product receipt, storage, identification and delivery.
- Processed cash, credit card and check payment for services.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Delivered items to customers and presented invoices for payments.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Collected and distributed records between personnel and outside stakeholders.
Jerry’s Auto Group - Automobile Delivery & Contracts Long Distance
City, STATE, 07/2010 - 02/2015
City, STATE, 07/2010 - 02/2015
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed deliveries throughout greater Fort Worth Dallas area.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Delivered items to customers and presented invoices for payments.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Coordinated accurate paperwork and collected payments from customers to meet financial objectives.
- Retained valid proof of insurance and registration in vehicle at all times.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Followed company and legal requirements for deliveries, money handling and transportation.
Jerry’s Auto Group - General Manager
City, STATE, 06/1982 - 07/1999
City, STATE, 06/1982 - 07/1999
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
Jerry’s Chevrolet GMC - Automobile Salesman
City, STATE, 04/1972 - 12/1982
City, STATE, 04/1972 - 12/1982
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Identified and capitalized on key business growth opportunities.
- Generated more than 7 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Achieved monthly sales exceeding $20 units.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Executed 10 a day cold calls to top-level executives to expand client base.
- Pursued over new accounts through lead generation, cold calling and advertising referrals.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
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Resume Overview
School Attended
- TCU
- North Texas State University
- Paschal High School
Job Titles Held:
- Executive Courier
- Automobile Delivery & Contracts Long Distance
- General Manager
- Automobile Salesman
Degrees
- Associate of Applied Science
- Bachelor of Science
- High School Diploma
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