EVS Manager Resume Example

Experience Jamul Casino 2016-present Managed and advised a diverse workforce of over 50 employee's daily schedules and activities in casino floor and back of the house areas. Coached and mentored team members as needed Implements strategies, processes, systems, and programs developed to improve the delivery, cost, and quality of services provided Create a work environment that promotes teamwork, recognition(Internal EOM), mutual respect, and employee satisfaction Manages a smooth, efficient, cost effective operation to include labor management, supervision of all aspects of services and inventory control Establish an equipment and utilities management program Prioritized day-to-day work activities and assignments to maximize employee efficiency Responded to concerns and requests with a sense of urgency and took necessary corrective action when needed Participated in facility quality assurance programs to ensure that high quality percentage of cleanliness is maintained in assigned areas of oversight Performed daily quality assurance inspections Ensured the facility's needs were met according to hours and position controls when approving employees' PTO, holiday, and vacation leave Participated in special projects; including setting par levels in closets and warehouse, deep Restrooms and casino floor areas (slot machines), and helping with union shift bid

• Coordinated household cleaning service operations, including driving business development and managing client relations.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Managed team productivity and workflow to exceed quality standards.
• Communicated- through Hotsos with Facilities staff to repair needs in hotel rooms and public areas
• Managed staff of 30 housekeepers, 8 Housemen's, 7 supervisors, 1 Lead and 8 Heavy duty team
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports and other business documentation.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Evaluated employee performance and developed improvement plans.
• Supervised 60 employees, including scheduling, training and performance monitoring.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
• Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
• Rolled out improved training programs for maintenance employees.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Delegated tasks to carefully selected employees in alignment with resource management goals.

• Responsible for financial management, budgeting, and forecasting
• Maintained controls over expenses and inventory for optimal budget tracking.
• Manages staffing levels, competency of staff and training/education of staff
• Strong leadership of the team in making pursuit decisions relating to our position in the marketplace to drive win results
• Spirituality – gives evidence that she/he finds a higher meaning in work and demonstrates caring for others in body, mind, and spirit
• Manages staff performance through regular review, real time feedback and performance planning
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports and other business documentation.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Operated (Heavy equipment for hard floors and carpet cleaners, include rite on machines and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
• Worked on team of (Front desk and room service) staff members 27 Gra's 27 and 16 assigned rooms to be clean daily.
• Accepted accountability for all assigned building keys, master keys and access cards.
• Trained new (Gra's, Housemen's and supervisors) on all departmental procedures and provided assistance in finding necessary (Linen and equipment) items and cleaning supplies.
• Picked up trash from parking lot and garden areas to keep those areas free of debris.
• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.