Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Bilingual cleaning professional offering commercial and residential experience plus fluency in English and [Language]. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease.

Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.

Seasoned [Job Title] with [Number] years of experience cleaning facilities and stocking supplies. Took excellent care of equipment and property for company in [Type] industry. Exceeded expectations by cleaning [Number] offices per shift with high customer satisfaction.

Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting and polishing. Proven history of performing with excellent work ethic and dependability.

Adept at handling commercial cleaning needs independently or with a team. Experienced professional with good time management and multitasking abilities, as well as the flexible schedule to handle any customer requirement.

Dependable and hardworking [Job Title] skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Evs, 05/2018 to 03/2021
Penn National GamingLongwood, FL,
  • Cleaned [Type] areas effectively and efficiently.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Applied industrial chemicals safely to clean surfaces in [Type] environment.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Sanitized floors and walls to protect workers.
  • Gathered debris from vacant lots, roads and other public spaces.
  • Complied with company policies regarding safe storage of chemicals.
  • Followed sanitation schedule and documented cleaning activities.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Stocked supplies in restroom and other stations throughout office building.
  • Took out garbage and recycling daily.
Customer Service Representative, 01/2018 to 11/2019
Premier BankNiles, OH,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Assessed customer account information to determine current issues and potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Exceeded company productivity standards on consistent basis.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Trained new employees on procedures and policies to maximize team performance.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Housekeeper, 02/2018 to 04/2019
River City Rehab CenterJacksonville, FL,
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and damp-mopped private stairways and hallways.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Education and Training
High School Diploma: , Expected in 07/2022
Excel Center - Indianapolis, IN
GPA:

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School Attended

  • Excel Center

Job Titles Held:

  • Evs
  • Customer Service Representative
  • Housekeeper

Degrees

  • High School Diploma

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