Events Manager resume example with 20+ years of experience
High-achieving professional, Sr. Event Coordinator, possessing excellent communication, organizational and analytical capabilities. Personable and successful at building strong professional relationships. Manages large and complex events while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Expert in use of Internet, Facebook, Twitter, Google plus, Linkedin and various social Network applications. Highlights Customer relations specialist Vendor sourcing Detail-oriented Natural leader Budgeting and forecasting Purchasing and procurement Results-oriented Superb time management skills Multi-unit operations management Project development and lifecycle.
- Customer relations specialist
- Vendor sourcing
- Detail-oriented
- Natural leader
- Budgeting and forecasting
- Purchasing and procurement Results-oriented Superb time management skills
Multi-unit operations management
Problem resolution
Microsoft Office
Spreadsheet development
Report analysis
Project development and lifecycle
Event Planner-
Amenity, Creative visual displays
Public Relations Top 10 percent of class Coursework in Business, Management, Communications, Strategic Sales and Retail Marketing Strategic Leadership training Managerial Statistics and Management Communication coursework Continuing Education Operations and Quality Management coursework
Successfully plan and execute corporate, entertainment, fashion, social media, non profit, and special events for multi-groups of more than 25 - 700 guests/clients. Developed and implemented company's first employee manual outlining all proper business procedures and office policies. Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols. Awarded numerous awards for performance recognition.
Colorado Springs, CO, 2013 - Current
- Manage staff responsible for event coordination activities.
- Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
- Hire, train, and educate staff on proper event procedures.
- Calculate budgets and adjust w Hire bartenders and wait staff.
- Work with guest of honor to ensure all requests are met.
- rive attendance to the event.
- Promote the event using flyers, cold calling, and social media as examples of ways to spark attention.
- Analyze event performance and prepare metrics presentation.
- Define company brand through events.
- Ensure staff is adequately prepared for event.
- Pay vendors for their participation in the event.
- Provide receipts if needed.
- Ensure day of event goes smoothly.
- Set up booths, flowers, decorations, and other event decor.
- Plan menus, order food, and hire chefs or caterers.
- Sample food, including main dishes and desserts.
- Give final approval for items such as music and menus.
City, STATE, 05/2010 - 05/2013
- Served as central point of contact and event planner for all logistic planning for business meetings, corporate events and special parties.
- Planned meetings and prepared conference room scheduling.
- Managed the receptionist area, including designed paperless electronic file systems.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Screened correspondence and documents; planned preliminary assessment materials and organized documents, legal documentations in spreadsheet filing system.
- Facilitated working relationships with co-tenants and building management.
- Properly routed agreements, contracts and invoices through the signature process.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
City, STATE, 04/2013 - 2013
- ( Contract )
- Report to Oncology Manager; Planned travel arrangements for Oncology Manager and staff of 12 employees Orchestrated business meetings set-up and break down activations.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- On-site event coordinator of business meetings, luncheons, special events, and Cancer survivor awareness programs Handled all media and public relations inquiries.
- Take minutes and drafts meeting summaries.
- Create charity brochures, invitations, and meeting literature correspondence.
- Designed electronic file systems and maintained electronic and paper files.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
- Maintained an up-to-date department organizational chart.
City, STATE, 04/2007 - 10/2010
- Managed the day-to-day calendar for the company's senior director.
- Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
- Expanded client service.
- represented the agency to government, funding and field sources at meetings and conferences.
- Lead professional development programs for assembly and operator staff.
- Handled all media and public relations inquiries.
- Coordinated and developed new product design in collaboration with engineering staff.
- Updated event details; prepared/coordinate collateral materials and logistics for business conferences and professional meetings.
- Received and screened a high volume of internal and external communications, including email and mail.
- Processed event proposals; prepared accurate media plans, Interact with internal members, staff and operations teams communicating with colleagues and associates conducting events, conferences and marketing trips; handle post-event paperwork and budget expenses.
- Prepared client correspondence sponsorship proposals, Researched event locations; conduct all aspects of event/conference registration.
- Produced, prepared postcards/brochures designs and advertisement layouts.
- Monitored and updated client data logs, databases, inventories, filing (hard or soft copy) of clients.
City, STATE, 02/2000 - 04/2009
- Successfully managed the activities of 17 team members in call center setting.
- Created training manuals targeted at resolving high level escalations and difficult customer issues.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Resolved customer questions, issues and complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
Managerial, marketing, materials, meetings, access, Excel, mail, organizational, proposals, public relations, Quality Management, Meeting planner, Sales, scheduling, spreadsheets, Statistics, Strategic, trade shows, training manuals, travel arrangements.
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Resume Overview
School Attended
- Los Angeles Valley College
Job Titles Held:
- Events Manager
- Sr. Events Coordinator
- Sr Event Coordinator
- Sr. Special Events Coordinator
- Lead Customer Service Specialist/ Project Coordinator
Degrees
- Associate of Arts
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