Erp Business Analyst Project Manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
Project Manager with diverse experience in assembling energetic teams, developing work plans and presenting ideas for effectively-controlled, business-focused software projects. Industry experience in manufacturing, health care insurance, university, state and city government. Leadership: Team-Building, Conflict Management, Mentoring, Enthusiasm, Presentation Style Project Management: Planning, Resource and Portfolio Management, Change Management Analysis Strengths: Use Cases, Interface Management, Data Analysis, Requirements Sessions Technical Exposure: Oracle Hyperion Financial Planning / Public Sector, PeopleSoft Financials / Human Capital Management, SAP Financials, Oracle SQL, IBM Rational
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Work Experience
01/2011 to Current
ERP Business Analyst Project Manager Western Alliance Bancorporation Mesa, AZ,
  • Directed the Oracle Hyperion Financial Planning and Public Sector implementation for nearly 40 municipal agencies and an overall organizational budget of over $900 million Met a June 2012 fixed project go-live for 2013 Budget Development by developing the project strategy, controlling scope and navigating challenging budgetary conditions Led all requirements sessions, assembled a requirements workbook, modeled current and future business processes, guided implementation strategy for testing and training Applied an insatiable desire for learning and thorough questioning to become the recognized subject matter expert for the PeopleSoft HCM Time and Labor module Mentored permanent City / County employees to expert status on this module through two-on-one training and thorough documentation Coordinated the entry or interfacing of 7500 timesheets for 4 PeopleSoft HCM Time and Labor Parallel testing phases for nearly 40 agencies Shrank the testing timeframe by 2 days and improved project-to-agency communication by refining the Parallels testing strategy, delivering job aids and individualized training Served as integrator and leader by delivering project content in meetings with 50 timekeepers that unified and engaged stakeholders wrestling with challenging issues.
10/2010 to 01/2011
Business Analyst Ecolab Inc. Puyallup, WA,
  • Eliminated 50 outstanding defects in the Appeals domain on a custom application development effort serving an Indiana agency.
  • Utilized negotiation skills, use case tools and user interaction (administrative law judges) to overcome project hurdles including limited access to formal subject matter experts.
11/2009 to 10/2010
Application Specialist University Of Arkansas Pine Bluff, AR,
  • Co-managed workload and daily direction for 16 developers on a child support system covering 92 counties, 1400 users and $1 billion in distributed collections.
  • Decreased help desk reporting costs by $3000 per year through reporting automation.
  • Cut costs by applying PMBOK techniques and strong rapport with area managers to enable fact-based project pipeline decisions by business and technology leaders.
  • Forecasted an achievable project pipeline through Expert Judgment and a Project Management Information System loaded with Work Performance Information.
06/2008 to 02/2009
Information Technology Analyst IT Project Manager Mdu Resources Group, Inc. Hettinger, ND,
  • Saved $4000 per year and significantly reduced administrative overhead by leading a highly visible Ethics Certification enhancement project impacting 12,000 users (including senior management) Modified the existing application to allow for the engagement of Policy Directors for overall oversight and to ensure timely completion of the annual Ethics Certification Implemented database efficiencies and status visibility for Corporate and Local administrators by adding improved navigation and additional search capabilities Tracked project progress, held milestone and user acceptance reviews, conducted performance testing and promoted strong cross-functional team unity Increased the stability and functionality of the exceptionally critical Capital Markets hedging application by directing the bulk of the FIRST Upgrade Executed customer requirement sessions, business process modeling, environment management, testing, systems delivery and vendor management Enabled a cash-efficient business strategy by managing aspects of the global rollout of the Integrity Treasury Cash Management module for an organization with over $500 million in cash, including rollouts in Mexico and Singapore Coordinated Cash Management project tasks such as facilitating meetings with customers and banks, testing, adjusting data interfaces and environment management.
08/2007 to 05/2008
Graduate Assistant Purdue University City, STATE,
  • Participated in design and scorecard tracking of SAP upgrade plan supporting 5300 users.
  • Management Volunteer Program Co-President November 2007.
  • Directed Big Ten Food Fight project to donate the equivalent of 200 lbs of nonperishables.
05/2007 to 08/2007
Project Analyst Intern General Motors City, STATE,
  • Archived 8,200 general ledger accounts for the chart of accounts to enable an SAP Financials implementation by analyzing, designing and coordinating a plant-wide workplan.
12/2000 to 08/2006
Business Analyst I, II UnitedHealth Group City, STATE,
  • Directed break/fixes and enhancements while acting as the Subject Matter Expert for the PeopleSoft General Ledger application for an organization with $21 billion in revenue Enabled application integration for major acquisitions such as PacifiCare, Golden Rule and Oxford Health by teaming up with corporate and business unit accounting champions to evaluate, design and test GAAP and Budget ledger mappings Archived 18 million Ledger rows by directing a project to gather user requirements, design database table structure and implement a unit and system integration test plan Mentored junior team members on application, procedural and customer knowledge Served as sole GL process expert and approver on the PeopleSoft Financials upgrade.
Education and Training
Expected in May 2008
Master of Business Administration (MBA):
Purdue University - Krannert School of Management - Lafayette, IN
Co-President of the Management Volunteer Program (MVP)
Expected in May 2000
Bachelor of Science: Business Administration
Marist College - School of Management - Poughkeepsie, NY
Business Administration
accounting, acquisitions, administrative, go-live, application development, agency, automation, Budget Development, Budget, business process, business processes, business strategy, Capital Markets, case tools, Cash Management, content, database, delivery, designing, directing, direction, documentation, senior management, Financials, Financial Planning, functional, General Ledger, general ledger accounts, GL, help desk, Hyperion, Ledger, law, managing, meetings, access, modeling, negotiation, navigation, Oracle, organizational, PeopleSoft, progress, Project Management, rapport, reporting, requirement, SAP, strategy, system integration, Treasury, Upgrade, vendor management

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Resume Overview

School Attended

  • Purdue University - Krannert School of Management
  • Marist College - School of Management

Job Titles Held:

  • ERP Business Analyst Project Manager
  • Business Analyst
  • Application Specialist
  • Information Technology Analyst IT Project Manager
  • Graduate Assistant
  • Project Analyst Intern
  • Business Analyst I, II


  • Master of Business Administration (MBA)
  • Bachelor of Science

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