erap housing specialist resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Hobbies Web Deigning Logo maker Selling on Ebay & Amazon Building My Brand Caring and skilled Housing Specialist passionate about positively impacting programs and helping participants by providing expert support. Familiar with Housing Development Planning, Team Development and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Work History
ERAP Housing Specialist, 08/2022 to Current Doordash – Beachwood, OH,
Explained rental and housing regulations to clients and helped each discover best options for housing.
Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Calculated tenant rent amounts to prepare leases payment for qualified months.
Tracked and monitored rental payments for 289 clients using Podio.
Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 30 apartments by providing direct, hands-on support services.
Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Resturant Business Owner/Business Owner, 11/2018 to 01/2022 538 Meridian Avenue Club Life LLC. – City, STATE,
Trained and motivated employees to perform daily business functions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Consulted with customers to assess needs and propose optimal solutions.
Input income and expense details into database to track business finances and address variances.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Call Center Manager, 08/2014 to 10/2017 Maven Utopia Management LLC – City, STATE,
In 2014 I opened Maven Utopia Management LLC
Located in the heart of Miami Gardens to provide less fortunate an opportunity to succeed
By opening a location witch, would be trained for 3 weeks base on client account
Administrative Assistant Processing new recruit background check and scheduled drug screening prior to starting or completing course.
Once training and screen is completed all Hired agents with scores of 80%-100% would be scheduled for work
My duties weren't only to run the operation but to manage daily meetings and corporate management Payroll, Accounting and New Opportunity Meetings
I have managed total of 215 employees within 3 year period.
Established and oversaw performance targets for call center associates.
Developed quality employees within call center to take over leadership positions.
Determined quality assurance benchmarks and set standards for improvement.
Created clear and effective policies governing all aspects of employee work and interaction with customers.
Established relationships and touch points with clients to promote retention.
Effectively supervised staff of 35 personnel by implementing company policies, protocols, work rules and disciplinary action.
Mortgage Foreclosure Paralegal, 01/2010 to 07/2011 Marshall C. Watson – City, STATE,
Completing files for Dade, Volusia County, Flagler County, Putnam County and St'Johns County
Coordinating with Opposing Counsel for Motion Summary Judgment and other Motion Hearings
Submit request for Hearing dates from J.A for all 5 County
Updating Local Counsels about case and status of each hearing set
Inform each client about their foreclosure hearing or sale's date notice
Preparing documents for Notice of Hearing or Notice of Cancellations Verify status of Mediation and BK to prepare proper Motions or Affidavits
Created Loan Modification Processing Application pg1-10 for Loan Modification review.
Communicated pertinent information to clients via phone, email and mail.
Contacted clients to schedule appointments and discuss progress of cases.
Reviewed case files and reported case progress to clients.
Assisted attorneys with reviewing and organizing witness reports.
Researched statutes, decisions, legal articles and codes.
Handled electronic court filings and coordinated court activities.
Skills
My Qualifications:
Strong computer and customer service skills.
Pays attention to detail and can follow-up in a timely manner.
Positive and Professional attitude with a Friendly warm outgoing personality.
Great work ethic. Regardless of my health I show Up and show the clients Love & Respect.
Office Manager/ Team Lead - My team understands I can relay to their Honest problems. As we all face live unexpected interruptions with proper Documentations.
Detailed orientated/Multi-tasked /Dependable.
Understand and take direction from others well.
Maintaining Client Records confidentiality
Client Qualifications & Assessment
Possess perfect command of the English language and excellent Writing skills;
Pleasant phone etiquette, I have great customer service skills.
Minimum three years’ experience in customer service and sales by phone.
A Clairee to work in a productive high-energy environment, to contribute as a team player and provided motivation to my fellow team members;
I would bring to your company a broad range of skills including: 2010 - Current R4C Real Estate Foreclosure Knowledgebase. Have coordinate several loan modification and set forth hearing for the plaintiff request to proceed with live Auction. Business Management, Call Center Direct Sales Manager skills alongside Night Auditing.
MS XP 07-10, and CMS Type 40 wpm, Switch Board, Data- Entry/ Word processing / Excel, Power Point, Switch board, office outlook, spreadsheet, Windows -Vista, QuickBooks payroll 03/07, QuickBooks 03 /07
Languages
Creole:
Native or Bilingual
Negotiated:
English:
Full Professional
Negotiated:
French:
Professional Working
Negotiated:
Spanish:
Limited Working
Negotiated:
Education
High School Diploma: , Expected in 06/2001 to American Academy of Pincrest - 19151 S Dixie Highway, Miami, GPA:
Class of Honor Roll 2001
3.1 GPA - Class Mediator
Elected to attend New World School Of Arts NYC
Signed Record Deal 2001 J-Records
Backup Artist for Variation of Artist 2002-2004
Dean's List Open an Record Label
Post-Up Record Label Established 2003
Started Modeling 1997-2013
Commercials, Adds. Voice Over
Accounting 1-2/ Business Management: Accounting And Business Management, Expected in 07/2001 to Miami Job Corp - XXX0 NW 183rd St, Miami Gardens, FL 3XXX6, GPA:
Business Management/ Accounting 1-2
General work studies with military camp,
GPA: 3.8, with high standards in the work training program.
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